01923224424 37A St Johns Road , Watford, Hertfordshire, WD17 1LS

1.5 out of 5 stars

Based on 36 ratings for this GP surgery


Instructions on what to do with the registration form

If you want to join the practice please complete a registration form which can be picked up from reception. Please bring the completed form along to reception with your medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. If you do not have a medical card, then you need to contact you old practice for your National Health Number, you cannot register without this.  Once you have been accepted as a patient your medical records will be transferred to us. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

How to register

We can only accept new patients who live in our practice area. Please call the surgery to see if you are in our catchment area. when you come into the surgery to register, we will ask you to make an appointment to see either the healthcare assistant for a new patient health check. This will make sure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.

How to get your test results

On average please allow 5-7 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 10-12 days. For your test results please telephone the surgery on 01923 224424. Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test.

How to get a repeat prescription

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor  will decide who can have a repeat presecription. From time to time we will ask you to see your doctor or the nurses to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription: by calling into the surgery when the reception is open; by post; or online. Wherever possible please give the exact drug names when ordering. Please allow at least 48 hours before collection at the pharmacy of your choice. We cannot take telephone requests for repeat prescriptions because of the possibility of error.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to two weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for Diabetic Patients. Please see the ‘services and clinics’ section for the full list.

How to get travel vaccinations

For routine protection against Tetanus and Polio please make appointments with the practice nurse. We offer a full range of vaccinations for foreign travel. For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with our Health Care Assistants at the practice. Please call reception to arrange an appointment.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. Receptionist will enquire about the reason for your call if you leave a message for the doctor, or if you are placed on the Triage System.You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises. Please ring the main switchboard before 11am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made after morning surgery and into the early afternoon.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01923 224424. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on the above number,  and follow the instructions. You will be put through to Herts Urgent Care who provides the ‘out-of-hours’ service on behalf of Herts PCT. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.The nearest NHS walk-in centre is located at Hemel Hempstead Hospital 03000 33 22 33. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. 7 days a week from 8am - 8pm, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.


The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary. Every day we run a service for patients who request an urgent appointment,or feel they cannot wait until the next available appointment.  When you request such an appointment the receptionist will tell you that you will be placed on the triage list, and that the triage doctor will call you back. You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. We will endeavour to contact you as soon as possible and therefore ask that you remain available – if your condition deteriorates you should telephone the surgery again.

Why might it be difficult to get an appointment

The surgery is particularly busy during the whole week,  especially during the winter months. Regularly patients fail to turn up for thier  appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may offer you a pre-bookable appointment. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you when they are available on the telephone number you have given. If you call after 4pm anyday, the doctor may not get back to until the following day. Please try to call as early in the day as you can.

How to make an appointment

Please call our main switchboard number on 01923 224424 to book an appointment at our practice. If you feel your symptoms need to be dealt with on the day, we run a TRIAGE System  If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 4 - 6 weeks in advance  or everyday appointments are released for 3 days ahead if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions.  You must pre-book  ajppointments with nurses and HCA's.   Our Health Care Assistants deal with New Patient Health Checks, Bloods and Blood Pressure Monitoring amoung other things. We also have a Diabetic Nurse who runs Clinics every Thursday Morning. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.

Last updated on 28 June 2012.

Information supplied by NHS Herts Valleys CCG