Ferrybridge Medical Centre

01977631623 8-10 High Street, Ferrybridge , Knottingley, West Yorkshire, WF11 8NQ
http://www.ferrybridgemedicalcentre.com

5 out of 5 stars

Based on 11 ratings for this GP surgery

FAQ

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. 

What does this mean for you? If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive. 

Is this service right for you? Yes, if you have a stable condition and you:     

  • don’t want to go to your GP practice every time to collect your repeat prescription.                
  • collect your medicines from the same place most of the time or use a prescription collection service now.            

It may not be if you: 

  • don’t get prescriptions very often. 
  • pick up your medicines from different places.

How can you use EPS? You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose: a pharmacy. a dispensing appliance contractor (if you use one). your dispensing GP practice (if you are eligible). Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this. 

Can I change my nomination or cancel it and get a paper prescription? Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place. 

Is EPS reliable, secure and confidential? Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions. 

For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice. 

 

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. Our nurse practitioners can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.  We are a dispensing pracice for patients living in a rural area.  This means you prescriptions can be dispensed at the surgery, normal arangements for paying prescription charges still apply.  If you don't qualify for this service you must take your prescriptions to one of the local pharmacies. Ask us about registering for our dispensing service if you think you qualify.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask to speak to the Secretaries if you wish to see or obtain a copy of your record, you should be aware that there will be a charge for this. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which has created a Summary Care Record (SCR) for each individual patient . At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online.

Policy on violent or abusive patients

 

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

 This surgery operates a zero tolerance policy.  Patients who are verbally / physically abusive towards a member of staff will be permanently removed from our list.

 

 

Nursing care at home

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. These services are provided by the Mid Yorkshire Hospitals NHS Trust and are based at Ash Grove Surgery. You can contact them either through the 'Single Point of Contact' 01924 327591. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse, will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on co-ordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also be willing to continue to care for you, or a number of GPs may provide services for the residents of local care homes.

How to get travel vaccinations

For routine protection against Tetanus and Polio please make appointments with the practice nurse. We offer a full range of vaccinations for foreign travel. For all advice and information regarding foreign travel please make an appointment with Practice Nurse a minimum of 6-8 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.

How to make an appointment

Please call our main switchboard number on 01977 631623 to book an appointment at either our main practice or our branch surgery. You can also register online at our website www.ferrybridgemedicalcentre.com to book appointments through our electronic booking system. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within three working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within three working days, you also have the option to book up to three weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and some of them are qualified to prescribe from a range of medicines. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section. Our Nurses also provide a telephone advice line for patients who are unsure if they need an appointment.

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. You can phone at anytime for a same day appointment. You may be asked to wait for a Nurse to call you back to assess your condition over the telephone before you are allocated an appointment.

Patient's rights and responsibilities

 

  • You can expect to be greeted in a friendly and welcoming manner and treated with courtesy by everyone working in the practice.
  • You can expect everyone in the practice to wear name badges.
  • You can expect clean comfortable premises, with good access for the disabled and play facilities for children.
  • You can expect confidentility to be maintained at all times.
  • The Doctors and Nurses aim to see patients within 30 minutes of their appointment time, but where there is a delay you can expect to be told by the receptionist the reason for this.
  • You have the right to information and are encouraged to ask questions about your health.
  • You can expect to be offered appropriate advice about how to stay health and avoid illness.
  • You can expect to be informed about developments in the practice by means of leaflets available in the practice.
  • We take your comments, suggestions and complaints seriously and you will receive a prompt reply to any items you raise with us.
  • You can expect your repeat prescriptions to be ready for collection 48 hours after ordering.

With these rights come responsibilities

  • When you have been given an appointment you are responsible for keeping it or giving adequate notice of cancellation do that the appointment can be made available to someone else
  • You have a responsibility not to delay other people from seeing the Doctor or Nurse by keeping your appointment time.  Arriving 5 minutes before your appointment time is fine.
  • A Doctor can see more patients in surgery than when out visiting.  it is your responsibility to come to the surgery for appointments unless prevented by serious illness or infirmity.
  • You have a responsibility to make more than one appointment if more than one member of your family needs to see the Doctor when you come to the surgery.  This will avoid unexpected delays for other patients.
  • You have the responsibility to be couteous and friendly to the Doctors, Nurse and Reception staff.
  • Ultimately you are responsible for your own health and should work with us to keep yourself healthy and avoid ill health. 

 

How to get a repeat prescription

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat presecription. From time to time we will ask you to see your doctor (or nurse practitioner) to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription: by calling into the surgery when the reception is open; by telephone; by post; or online. Wherever possible please give the exact drug names when ordering. Please allow at least 48 hours for the presciption to be prepared.

To request a repeat prescription: Tick the items required on the prescription counterfoil and leave in the box provided in the waiting room, alternatively you can post or fax (01977 635031) it to the surgery.  Please enclose a SAE if you wish the prescription to be posted back to you.  If ordering by telephone (please call after 11.00am when pur phone lines are less busy) please state your name, date of birth and the items you require.  You may leave a message recording your prescription outside the hours of 8.30am and 5.30pm weekdays, simply follow the instructions.  Prescriptions can also be ordered online at www.ferrybridgemedicalcentre.com.

The practice operates a non-chargeable delivery service for all patients who are eligible for having their medication dispensed by the practice.  Please speak to the Dispensary Supervisor, Diane Seward, for more information.

 

What do I do in an emergency

 

If you need urgent medical advice during surgery hours, please phone the surgery on 01977 631623.  Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please call the surgery on 01977 631623 and follow the instructions. You will be put through to Urgent Care Direct who provide the ‘out-of-hours’ service on behalf of Wakefield District NHS Trust.  They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.

Alternatively you can phone NHS 111 or visit their website at www.nhs.uk NHS 111 offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.

The nearest NHS walk-in centre is located at the King Street Health Centre, 47 King Street, Wakefield, WF1 2SY, Tel: 0845 121 1023.  The opening hours are 8.00am to 8.00pm, seven days a week.  No appointment is necessary; you just need to walk in and an experienced Nurse will see you as soon as possible.  NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

 

When should I see a nurse?

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within two working days and some of them are qualified to prescribe from a range of medicines. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our reception staff will be able to advise whether a nurse appointment is appropriate.

How to register

We can only accept new patients who live in our practice area. You can register by completing a registration form which can be obtained from the reception desk or downloaded from the practice website - www.ferrybridgemedicalcentre.com.  Please bring the completed form along to reception with your medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. You must also show us photographic confirmation of your identity and proof of your address.  Once you have been accepted as a patient your medical records will be transferred to us. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

Why see a nurse practitioner instead of a doctor?

Our nurses have been specially trained to undertake healthcare monitoring for patients with long-term conditions. Our nurse practitioner, is also able to prescribe a limited range of medications. If patients see our nurses for routine healthcare needs or for straightforward medical help it means that our doctors have more time to see patients with more complex healthcare needs. It also means that our GPs have more time to undertake procedures, such as minor surgery, that used to be done only in hospital. The reception staff can generally advise whether an early appointment with the nurse will be satisfactory for your particular health problem. However, you do not have to inform the reception staff if you prefer to wait for an appointment with a GP.

Change of patient's personal details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

How to get your test results

On average please allow 3 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 7 days. For your test results please telephone the surgery on 01977 631623. Sometimes, we are unable to give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test.

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays, especially during the winter months. If your appointment is not urgent, try to telephone to book on a less busy day after 10.30am. Last month 191 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot.

You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. Concerns suited to telephone consultations are:

  • Discussing test results
  • Discussing ideas about medication
  • Discussing outcomes of hospital appointments

if you have any concerns about whether you should book a telephone appointment please ask the receptionist for advice, or, alternatively, your Doctor at your next appointment.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to three weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic conditions that need monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or by telephone. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for Diabetes, Asthma and other Respiratory Conditions, Well Women, Blood Tests and Travel Vaccinations  . Please see the ‘services and clinics’ section for the full list.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.  Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors can typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises. Please ring the main switchboard before 10.00am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made between 11.30am and 1.00pm.

Last updated on 25 July 2015.

Information supplied by NHS Wakefield CCG