Avenue House & Hasland Partnership - Avenue House Surgery

01246244040 109 Saltergate , Chesterfield, Derbyshire, S40 1LE
http://www.avenuehousesurgery.co.uk

4.5 out of 5 stars

Based on 19 ratings for this GP surgery

FAQ

How to get a repeat prescription

Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat presecription. From time to time we will ask you to see your doctor (nurse practitioner) to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription: by coming into the surgery when the reception is open; by post; or by using the online ordering system, in order to do this you must first obtain a password by calling in at reception with identifiaction.  When reordering  please give the exact drug names when ordering, if using a repeat slip to reorder please tick the items required. Please allow at least 48 hours notice before collection.  We cannot take telephone requests for repeat prescriptions because of the possibility of error.

 

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. Our practice nurse/nurse practitioner can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.  Please tell the receptionist if your enquiry is of a sensitive nature and we will take you to a quite room for a discrete conversation. It is important that you respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend our premises. Please ring the main switchboard on 01246 244040 before 11.30 am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made after morning surgery.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01246 244040.  Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 0844 4124101 and follow the instructions. You will be put through to Derbyshire Health United who provides the ‘out-of-hours’ service on behalf of Derbyshire County PCT. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

How to make an appointment

Please call our main switchboard number on 01246 244040 to book an appointment at our surgery. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to four weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of conditions including patients with long term conditions. You can see a nurse, some of them are qualified to prescribe from a range of medicines. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.

Last updated on 10 October 2013.

Information supplied by NHS North Derbyshire CCG