What do I do in an emergency
Out of Hours Services - NHS 111
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at weekends and on bank holidays, services are commissioned by the NHS 111 service.
This is a new service thats being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it?
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or late-opening chemist.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Minor Injuries Units
These units are staffed to treat people with minor injuries, such as cuts, bruises, sprains and simple fractures - not those with medical problems or very serious injuries that need the specialist attention provided by acute hospitals such as the Royal United Hospital in Bath. Anyone with a medical problem should not normally be attending a minor injuries unit; they should ring the out of hours service.
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