Holdenhurst Site of Shelley Manor & Holdenhurst MC

1202587111 Holdenhurst Site, 199 Holdenhurst Road , Bournemouth, Dorset, BH8 8DE

2 out of 5 stars

Based on 19 ratings for this GP surgery


  • Practice Leaflet
  • Practice Leaflet
  • Leaving Feedback


Practice Manager

Dear Patients and prospective patients

I have worked in Primary Care for over 15 years.  As a Manager at Holdenhurst Road Surgery and now as the Practice Business Manager for our merged organisation of Shelly Manor and Holdenhurst Medical Centre. I have a great deal of experience in both commissioning and provision of Primary care services.  Continual improvement is really important to me and quality customer service and a good patient experience are high on my agenda.

We welcome the information that is available to you through this website.  We encourage your feeback and take all views and comments seriously.  We try to do our very best to address any issues you raise and we celebrate all the positive comments that you make. We know we cannot please everyone all of the time but that will never stop us striving for continual improvement!! 

You will always be made very welcome here at the Shelley Manor & Holdenhurst Medical Centre and we hope the information provided in these pages will assist you.  However, if you need any further information, please do not hesitate to contact us directly. 

We look forward to seeing you

Debbie Morris [Practice Business Manager] 

Opening times

Reception times

Monday 08:00 - 12:0012:00 - 17:30
Tuesday 07:00 - 12:0012:00 - 17:30
Wednesday 08:00 - 12:0012:00 - 17:30
Thursday 07:00 - 12:0012:00 - 17:30
Friday 08:00 - 12:0012:00 - 17:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 13:0014:00 - 17:30
Tuesday 07:00 - 13:0014:00 - 17:30
Wednesday 08:00 - 13:0014:00 - 17:30
Thursday 07:00 - 13:0014:00 - 17:30
Friday 08:00 - 13:0014:00 - 17:30
Saturday Closed
Sunday Closed

Last verified on 20/10/2017

Additional information

The surgery offers early morning appointments on Tuesday and Thursday. These early appointmetns are designed to enable us to offer appointments to patients who cannot ordinarily access the surgery during the 'normal' opening times. Please help us by trying therefore to only request them if you cannot get to the surgery during the normal opening hours of 08:00 to 17:30. Thank you


  • Dr Kayvan Bidad
  • Dr Catriona Thomson
  • Dr Alastair Bush
  • Dr Ute McCrudden
  • Dr Heidi Yeoman
  • Dr Rayhaneh Zahedi

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 4 female GPs

Additional languages spoken


Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking: Data not available Online appointment booking
  • Order or view repeat prescriptions online: Data not available Order or view repeat prescriptions online

This GP does not currently offer online services. Find out more about accessing online services.

Data source: NHS Digital

Latest news

Practice Leaflet.jpg

Practice Leaflet

We hope to have given you most of the information you need in the various sections of this website. However, if you do want more information or some general advice on minor ailments, a full copy of our Practice leaflet can be found in this section under 'uploads'

Last updated on 16 November 2010.

Practice Leaflet

Currently being amended - old leaflet available here until new leaflet is completed

Associated document

Patient Leaflet FEB 2016.pdf (.pdf, 1.2 MB)

Last updated on 20 October 2017.

Leaving Feedback

If you have any feedback about the surgery we would encourage you to do this via our Website - http://www.smh-mc.co.uk/contact1.aspx

This is because we are able to monitor and manage your comments more effectively this way and any issues you may have can be addressed quickly and efficiently. 

Thank you


Last updated on 20 October 2017.


Practice Phone Number

Having reached the end of our current contract and following extensive consultation with our patients, we are delighted to advise that from 1st October 2012, the telephone number changes to 01202 587111

Last updated on 20 September 2012.

Key facts

Registered patients


Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Fantastic customer service

I have just visited Holdenhurst surgery and was seen by a lady.. She had fantastic customer service and made me feel at ease. Need more p...

13 February 2018

Auto attendant

What a waste of time go round the houses press 1 press 2 then spend ages on hold get cut off then spend ages on hold again GET SOME STAFF...

5 February 2018

Telephone service is awful

Even if I want an appointment I’m not going to get one the telephone service is awful. Literally cannot get through at any point during t...

16 January 2018

Good, Quick Service

I've been registered at this practice for 4 years. When i've needed an appointment i've received one. The care i've received is always go...

29 November 2017


this crowd literally never answer the phone.bizarre answering service.tried every option multiple times even the urgent option.then left ...

23 November 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 20 October 2017.

Information supplied by NHS Dorset CCG