Swan Medical Group - The Swan Surgery

01730264011 Swan Street , Petersfield, Hampshire, GU32 3AB

4 out of 5 stars

Based on 32 ratings for this GP surgery


  • see www.swansurgery.co.uk
  • The Effect of Winter Pressures on Your GP Surgery


Opening times

Reception times

Monday 08:30 - 18:30
Tuesday 07:00 - 18:30
Wednesday 08:30 - 18:30
Thursday 08:30 - 18:30
Friday 07:00 - 18:30
Saturday 08:00 - 11:00
Sunday Closed


Monday 08:30 - 18:30
Tuesday 07:00 - 18:30
Wednesday 08:30 - 18:30
Thursday 08:30 - 18:30
Friday 07:00 - 18:30
Saturday 08:00 - 11:00
Sunday Closed

Last verified on 02/07/2015


  • Dr Andrew Holden
  • Dr Rajdeep Laly
  • Dr Thomas James-Cattell
  • Dr Richard Kershaw
  • Dr Nicola Wood
  • Dr Will Driver
  • Dr Ben Arnold
  • DR Belinda Lewis-Jones
  • Dr Ericka Good
  • Dr Anh Phan
  • Dr Fiona Mitford
  • Dr Fiona Jacklin
  • Dr Guy David Cunliffe
  • Dr Cathryn Joanna Duyland Bush

To read more about us and to find other staff members please view our staff page.

GPs at this practice

7 male and 7 female GPs

Other branches

This practice is part of a practice group.

If you are interested in registering with one of our other branches please find their contact information here.

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

see www.swansurgery.co.uk

Last updated on 08 December 2011.

The Effect of Winter Pressures on Your GP Surgery



Dear Valued Patients,


We appreciate your patience and understanding during this Winter season.  The current cold weather, following on from a period of exceptionally mild weather late in 2017 has seen an increase of demand on our services.

These winter pressures show a significant increase in the number of patients with coughs, colds, sore throats and flu-like symptoms. The majority of these conditions are caused by viruses, they will not respond to antibiotics and will get better after a few days. There is also an increase in the numbers of strokes and heart attacks in the winter months, thought to be caused by the cold temperatures increasing a person’s blood pressure and it taking longer for this to return to normal.

Our telephone lines and reception team are under stress at the moment due to these winter pressures.  On an average day in excess of 1,000,000 patients will see a GP in England and in the winter months this can increase by 30%. 

Please bear with us during the busy winter season.  We are striving to answer your calls so please don’t hang up when you get in a queue.  These lines are often busiest in the morning, if you cannot wait and can call back later in the day, please do.  Our GP and nursing team are working hard to manage the current increase in patient demand both by telephone, using our Direct 2 Doctor call back system and in person by adding extra appointments.


In the meantime, follow these handy tips to proactively manage your health:


Have the flu jab - particularly true for young children, those over 65, pregnant women and anyone with a long-term condition or if you are a carer.

If you develop a cough, cold or sore throat – take some paracetamol, drink plenty of fluid and if necessary seek further advice from NHS 111, NHS Choices website or your local pharmacy.

Use local pharmacies for advice about common winter ailments.

Keep warm - Keep your home at 18C (65F) or higher if you can.

Eat well – hot meals and drinks can keep you warm.

Make sure you order and collect your prescriptions early enough – don’t run out.

Take regular exercise - Exercise is good for both your physical and mental health.

Everyone should have a medicine cabinet – with a thermometer and common treatments for pain, allergies, diarrhoea and vomiting as well as treatments for minor injuries. Your local pharmacist can advise.

Visit the Minor Injuries Unit at Petersfield Hospital – for sprains, breaks, burns, bite, dislocations and wounds.


Kindest regards,


The Swan Medical Group Team , Winter 2017-18


Associated document

Winter Pressures Patient Letter.pdf (.pdf, 197.89 KB)

Last updated on 06 February 2018.

Key facts

Registered patients


Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

87%Patients recommend this practice. 109 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
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Latest reviews of this gp practice

Excellent Practice.

We have found that there has been so many improvements, starting with a reception that is more friendly, helpful and caring and so impr...

14 February 2019

Excellent process and staff

I have recently needed to visit the Swan Surgery, to address a persistent ear infection, and was very impressed by both the systems used ...

1 February 2019

If only all doctors surgeries were like this...

We often hear from friends and family how difficult access to doctors is, and how they may have to wait days for an appointment. This is...

12 November 2018

New phone queueing system

Needed an appointment so phoned on a Monday morning. I got through first time, a new experience for me - in the past I have had to dial m...

5 November 2018


Unfortunately my family often have lots of trouble getting prescriptions, the communication between the surgery and the pharmacy next doo...

19 October 2018

Patient Participation Group

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Last updated on 06 February 2018.

Information supplied by NHS South Eastern Hampshire CCG