Whitehall Medical Practice

01743 273780 Whitehall Medical Practice, Whitehall, Monkmoor Road , Shrewsbury, Shropshire, SY2 5AP
Website address not added

5 out of 5 stars

Based on 6 ratings for this GP surgery


  • Missed appointments
  • NHS 111
  • GDPR - Privacy Notice



The patient survey has now closed.  We would like to thank you for taking the time to complete the surveys.





New GP-registered patients are welcome at Whitehall Medical Practice in Monkmoor, Shrewsbury; staff can provide details of our catchment area. The medical practice is open Mon-Fri 8am until 6.30pm.

We are unable to see patients who are not registered with Whitehall Medical Practice.

We operate a system of pre-bookable and on the day urgent appointments. If ringing for an 'on the day' appointment the receptionist will ask for the reason and you may receive a telephone triage call. 

Please Click Here to donwnload the practice organisation structure. 

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed


Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 18:00
Friday 08:00 - 18:00
Saturday Closed
Sunday Closed

Public holidays

Dec 25Closed
Dec 26Closed


You can now see a GP or other healthcare professional during:

To book an appointment, talk to your GP practice or visit their website. You may be able to get an appointment on the same day if required.

You may be offered an appointment at:

As of the 1st October 2018 we are part of a hub of Practices in Shropshire working to offer patients 'Extended Access' to pre-bookable appointments in the evenings, weekends and Bank Holidays.

Patients from Whitehall will be offered appointments at nearby practices in the local area.  patients will be advised about appointment location at the time of booking, enabling them to make an informed choice about where and when they access care.

Locally the Pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday) between 6.30pm and 8.00pm (at a local area hub
  • Saturdays between 8.00am and 1.00pm (at a local area hub)
  • Sundays and Bank Holidays between 8.30am and 12.30pm (at a single site in Central Shrewsbury)

Arranging a pre-bookable evening, weekend or Bank Holiday appointment is easy to do - simply contact the Practice, during normal opening hours, and speak to the receptionist who will be able to help you.  Appointments will not be with your registered GP but with another GP or other qualified healthcare professional, dependant on the reason for the appointment. 

Out of hours

Last verified on 27/11/2018

Additional information

Please note that the Practice will be closed on Thursday 8th November from 12noon, for staff training.


  • Dr Ross Wilkinson
  • Dr Chethana Deshpande
  • Dr Nigel Leaver
  • Dr Laura Boyson

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 2 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital


Please speak to a receptionist about gaining online access to book and view appointments, order prescriptions online.

Latest news

Missed appointments

A Big thank you to all those patients that let us know they would be unable to attend their appointments last month.    This helps with our appointment management and allows people that need an appointment to get one.

Please remember it is easy to cancel an appointment that you no longer need or cannot attend.

Please call 01743 273780

Register for Online Access so you can book and cancel online.

Respond to your reminder text message with the word CANCEL

Thank you.

Last updated on 15 October 2018.

NHS 111

111 logo

From the 17th July the telephone number for urgent out of hours medical help or advice is 111.

It is free to call 24 hours a day, 365 days per year.

Please note that the Shropdoc number will be out of service in England.

Associated document

information-sheet-for-shropshire-patients-calling-nhs111.pdf (.pdf, 348.95 KB)

Last updated on 17 July 2018.

GDPR - Privacy Notice

Your Data Protection Rights

As part of our obligations relating to fair processing of your personal data, the practice holds a detailed Fair Processing Notice, which explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.

This notice reflects:

  • What information we collect about you
  • How and why we use that information
  • How we retain your information and keep it secure
  • Who we share your information with and why we do this

This notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

As a public health provider, we are required to appoint a Data Protection officer (DPO).  The DPO for this practice is Mathew Dootson.

A full copy of the Fair Processing Notice, as well as contact details for our DPO is available on this website or from reception.


Associated document

Fair Processing and Data Privacy Policy for Patients.docx (.docx, 49.75 KB)

Last updated on 23 May 2018.

Summary Care Records

Your Summary Care Record (SCR)

Care professionals in England use an electronic record called the SCR.  This can provide those involved in your care with faster secure access to key informatoin from your GP record.

What is a SCR?

If you are registered with a GP practice in England you will already have a SCR unless you have  previously chosen not to have one.  It includes the following basic information:

Medicines you are taking.

Allergise you suffer from.

Any bad resctions to medicines.

It also includes you name, address, date of birth and unique NHS number which helps to identify you correctly.

What choices do you have?

You can now choose to include more information in your SCR, such as significant medical history (Past & present), information about management of long term conditions, immunisations and patient preferences such as end of life care, particular care needs and communication preferences.

If you would like to do this please talk to your GP Practice as it can only be added with your permission or compete the attached form.

Remember, you can change your ind about your SCR at any time.


Who can see my SCR?

Only authorised professional staff in England who are involved in your direct care can have access to your SCR.  Your SCR will not be used for any other purposes.  These staff need to have a Smartcard with chip and password, will only see the information they need to do their job and will have their details recorded every time they look at your record.

Care professionals will ask your permission if they need to look at your SCR.

If they cannot ask you because you are unconscious or otherwise unable to communicate, they may decide to look at your record because doing so would be in your bext interest.  This access is recorded and checked to ensure that it is appropriate.

SCRS for children.

If you are a parent of guardian of a child under 16, and fell thay are unable to understand this information you should show it to them.  You can then support them coming to a decision about having an SCR and whether to include additional information.

Vulnerable patients and carers.

Having a SCR that includes extra informatoin can be of particulalr benefit to patients with detailed and complex health problems.  If you are a carer for someone and believe that this may benefit themn you coud discuss it with them and their GP practice.


For information on how the NHS will collect, store and allow access to your electronic records visit NHS choices at www.nhs.uk/records.



Associated document

SCR_AI_patient_leaflet_consent_form.pdf (.pdf, 171.18 KB)

Last updated on 21 February 2018.

Think Twice

Think Twice

Think twice before asking your GP to precsribe over the counter medicines such as paracetamol for common or short term ailments.

Shropshire Practices spend £1.3M on medicines which are easily available from your local pharmacy or supermarkets.

Shropshire CCG supports GPs to reduce their prescribing of these products because:

Patients have a responsibility to look after themselves and their children where possible and manage self limiting minor ailments with support from their local pharmacy if needed.

Patients should keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home.

All of these medicines are widely available from supermarkets and pharmacies at reasonable cost.

Many of these treatments are more expensive when prescribed on the NHS compared to when thay are purchased in pharmacies or supermarkets e.g. paracetamol is 4x more expensive on prescription.

The NHS belongs to everybody and the CCG must ensure that its resources are used in the best possible way for all patients.

These medications listed below are examples of medicines that should be purchased by the patient/parent/guardian - this list is not exhaustive.

Creams, Lotions, Drops and Suppositories

Creams, gels & supports for sprain injuries e.g ibuprofen Gel, Voltarol Gel

Haemorrhoidal preparations e.g anusol

Medicated Shampoos

Moisturising cream, gels, ointments etc for dry skin with no diagnosis

Bath oils & shower gels unless recomended by a Specialist

Simple wart and verrucae treatment e.g. Bazuka, Duofilm

Antifungal preparations e.g. Daktarin, Canesten

Products for Molluscum contagiosum

Lubricating eys drops

Head lice lotions e.g. Hedrin, Derbac-M

Tablets and Liquids

Painkillers for minor aches and pains e.g. paracetamol, ibuprofen and Calpol

Treatment for short term constipation or diarrhoea e.g. senna, Immodium

Rehydration sachets e.g. Dioralyte, Electrolade

Indigestion remedies for short term use e.g. Gaviscon, Peptac

Cough & cold remedies e.g. simple linctus, Tixylix

Lozenges, throat sprays, mouthwashes & gargles e.g. Difflam, Corsodyl, Strepsils

Hay fever treatment such as antihistamines, nasal sprays and ey drops (Patients >18 yrs) e.g. Piriton, beconase

Tonics, vitamins including Vitamin D e.g. I-Caps, multivitamins

Threadworm treatments e.g. Mebendazole, Ovex

Sinus rinses e.g. Sterimar

Lactose free & Comfort Milks e.g. SMA Lactose Free, Wysoy, APtamil Anti-Reflux

Ask your local pharmacist for advice on the best medicines to treat minor illnesses or for more information visit the CCG website.




Last updated on 24 September 2018.


Please note that our receptionists are not being nosey!

As a practice we must ensure that patients are receiving the appropriate care at the right time and from the most appropriate professional.  In order for us to do that our receptionists will ask you to provide a brief reason for your need to be seen. 

Please note that the receptionists, like all members of the team, are bound by strict confidentiality rules.  You may ask to speak to a receptionist in private and if you feel that an issue is too private and do not wish to disclose this then that will be respected. 

You will receive a call back from one our clinicians in order to assess the most appropriate professional to help you.

Thank you

Last updated on 02 May 2018.

Patient Advice and Liason Service (PALS) and Complaints.

The Patient Advice and Liason Service can be contacted by the methods listed below:

Text : 075 406 68541
Fax: 01782 298228
Freephone: 0800 030 4563  - There is also a 24 hour answer phone service.
Email: feedback@staffordshirecss.nhs.uk

Freepost Address:

Freepost Plus
Patient Services
Staffordshire Commissioning Support Unit
Heron House
120 Grove Road
Stoke on Trent

You can submit a complaint via email to:



Associated document

PALS & Complaints leaflet (.pdf, 537.49 KB)

Last updated on 24 February 2014.

Useful Health Information/Charities we support

The Ark, Shrewsbury




Patient.co.uk gives health advice including informative videos and leaflets


CRUSE for bereavement support


Last updated on 15 October 2018.

CQC report

CQC report folowing their inspection of Whitehall Medical Practice on 5th July 2016

Associated document

CQC report (.pdf, 298.41 KB)

Last updated on 13 October 2016.

Chaperone Policy

When the Doctor or Nurse examines you, you may feel that you wish to have another person to be present during the examination.

(This is called a chaperone)

 For intimate or invasive examinations you will be offered the presence of a trained chaperone.  You may be accept or decline the offer.

 However, please ask if you would feel more comfortable with a chaperone to be present during any examination.

 We will always try to oblige at the time but, occasionally, an appointment may need rearranging if no suitably trained staff member is available.

Associated document

Chaperone Policy.doc (.doc, 46.5 KB)

Last updated on 03 June 2016.

Community and Care Co ordinator

Introducing Becky Kelly - our new Community & Care Co ordinator.  Here to help offer advice and support.



Associated document

Becky Kelly (.docx, 17.39 KB)

Last updated on 09 March 2016.

Named Accountable GP

From 1st April 2015, the NHS directed that all practices are required to allocate a named accountable GP to all patients. All patients have at this practice have been assigned a named GP, and you can find out who this is at your next interaction with the practice. There will be no impact on the service you receive regarding the provision of appointments, your treatment, or which GP you can see. The name of your allocated GP will not necessarily be the one you see most regularly. Please be assured that you can still access all of our medical team in exactly the same way as before."

Last updated on 09 March 2016.

Overseas Travel - registered patients only.

Travel Vaccines and advice.

Please download a pre-travel assessment form here

Associated document

Travel form for NHS Choices.pdf (.pdf, 148.1 KB)

Last updated on 11 November 2014.

How Flu Spreads

‘how the flu spreads’ video is now available on YouTube, click here to view.

Last updated on 14 October 2014.

Named Accountable GP for patients aged 75 and Over

As from April 2014 it is now a requirement that all patients who are 75 or over have a named accountable GP. This is to fulfil contract changes that have been agreed between the BMA’s General Practitioners and NHS Employers.


It means that all patients that are 75 or over will receive a letter from their surgery informing them who their named accountable GP will be.


Patients who are 74 at the moment will receive a letter as soon as they have their 75th birthday automatically, or if newly registering this will be provided to them once the registration process has been completed.


What this means to the patient.


The named accountable GP is the doctor who within each surgery has been chosen to oversee and look after this particular group of patients by liaising with all the rest of his or her colleagues to make sure that the best care possible is given to them.


Your named accountable GP may not be your doctor that you are regularly seeing.


Going forwards.


As the patient you don’t need to change anything that you do when coming to the doctor’s surgery or making appointments. As stated earlier if the doctor that is on the letter as your accountable GP is not the one you are used to seeing then please continue seeing who you would normally.



Last updated on 18 August 2014.

Health & Fitness


Information on Health & Fitness please Click Here 

Last updated on 07 March 2014.

Contact Carers Direct

Telephone:   0808 802 0202


Helpline Information



Email : CarersDirect@nhschoices.nhs.uk 

Office Hours

Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.


Last updated on 28 February 2014.

Research News

Please read this leaflet which will give you information regarding research

Associated document

Use of your medical records (.pdf, 107.95 KB)

Last updated on 06 November 2012.

Key facts

Registered patients


Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

94%Patients recommend this practice. 229 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

I can't fault them in any wau

The staff are always extremely helpful and very pleasant The waiting time is very short when you have an appointment and they listen to y...

26 November 2018

Best GP practice we've ever had

This is a very friendly, helpful and caring practice. It is easy to park, easy to access and we have always been seen very promptly. Th...

24 November 2018

This practice is wonderful.

My mother has only been registered with this practice for a short while but we were immediately pleased with the friendly and informative...

24 November 2018

Good Practice

I was able to get an appointment quickly to access an injury to my left hand. The Doctor listened and gave an assessment of what was caus...

14 November 2018

Very competent surgery

Always got an appointment quickly, friendly and helpful staff. I like the access here as it is not in the town or out of the way, plenty...

5 March 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 06 December 2018.

Information supplied by NHS Shropshire CCG