The Nightingale Practice

02089858388 10 Kenninghall Road, Clapton , London, Greater London, E5 8BY
Website address not added

3 out of 5 stars

Based on 34 ratings for this GP surgery

News:

  • New Appointment system FAQ
  • Christmas and New Year Opening Times

Overview

Opening times

Reception times

Monday 07:00 - 18:30
Tuesday 07:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 07:00 - 18:30
Friday 07:00 - 18:30
Saturday 09:30 - 12:00
Sunday Closed

Appointments

Monday 07:00 - 18:30
Tuesday 07:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 07:00 - 18:30
Friday 07:00 - 18:30
Saturday 09:30 - 12:00
Sunday Closed

Out of hours

To contact a GP when the practice is closed call 020 8185 0545

Last verified on 31/03/2014

Additional information

We are open 2 Saturdays in every month please check reception for dates.

Doctors

  • Dr Caroline Chan
  • Dr Jo Ward
  • Dr Charity Santeng
  • Dr Sarah Williams
  • Dr Nisha Patel
  • Dr Juliet Brown
  • Dr Eleanor Jacob
  • Dr Joanna Sudell
  • Dr Mary O'Sullivan
  • Dr Lauren Rosenberg

To read more about us and to find other staff members please view our staff page.

GPs at this practice

0 male and 10 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

My Health London Logo

If you wish to view more information about this practice, including additional outcome standards, please go to the myhealthlondon website

Last updated on 28 June 2012.

New Appointment system FAQ

Do the changes affect all types of appointment?

 

The recent changes affect the doctors’ appointments only – appointment booking for practice nurse, health care assistants, midwives and other health professionals or specialist clinics has not changed.

 

 

How have things changed?

 

The main change is that most of our appointments are now available for booking on the day of the appointment.  This means that you should call us (or drop into the surgery) on the day that you want the appointment.  You can do this from 8am Monday to Friday.

 

 

Will I be able to get an appointment with the GP of my choice?

 

You can still choose which GP you would like to see and as long as you tell the receptionist who you would like to see they will do their best to book you in with that doctor.  We will publish lists of which doctors work on which days to help you to do this and will keep our website updated with changes (www.thenightingalepractice.co.uk). If the doctor who you would like to see is fully booked then you could choose to come back on a different day or if you prefer you could make an appointment with a different doctor.  We would encourage you to try to see the doctor who knows you best if possible. 

 

 

What if all the appointments have gone by the time I contact the surgery?

 

As well as changing the way that appointments are booked we have worked hard to make more appointments available than we had previously.  However it is likely that on some days there may be more people wanting to be seen than we can accommodate.  If this occurs you will be asked to call back on another day.  We will be monitoring how often we are having to ask people to call back and will keep trying to improve.  We do understand that it can be very frustrating to be asked to call more than once to book an appointment, especially when it is difficult to get through on the phone.

 

If you or the person that you are calling for is too ill to wait for an appointment on another day then you must let the receptionist know this.  The receptionist will then put a message through to whichever doctor is dealing with emergencies for the day (the ‘duty doctor’) and the doctor will call you back to assess you and add you on as an extra appointment if necessary.  Please answer the receptionist’s questions about what is wrong as fully as possible to help the doctor to prioritise how urgently you need to be called back.


 

 

I would prefer to book my appointment in advance is this still possible?

 

We will still have some appointments available to book up to 4 weeks in advance.  These will mainly be the ‘extended hours’ appointments, which are the early morning, late evening and Saturday morning appointments.  If it is easy for you to visit the surgery during normal office hours on a weekday then please try to leave these appointments for those who can only attend during the ‘extended hours’ sessions.

 

 

I can’t book on the day as I need to book an advocate (translator) for my appointments

 

The appointments with our Turkish advocates will still be available to book in advance.  If you speak a different language that means that you need reception to book an advocate in advance for your appointment then we will be able to arrange this for you. 

 

 

Why have you made these changes to the appointment system?

 

Many of you have told us that you would find it convenient to be able to book your appointments on the day that you would like to be seen, and the changes are a response to this.  We hope that there will be an additional advantage in reducing the number of appointments wasted when someone books an appointment and then forgets to attend (currently a big problem for us).

 

 

Why is it so hard to get an appointment?

 

We are a popular practice and we are no longer allowed to say that we are ‘full’.  Up until a couple of years ago we restricted our ‘list size’ to 7000 patients and only took on new patients when the number fell below 7000.  We are no longer allowed to do this and now have more than 8000 patients.

 

 

When will you be getting more phone lines? Its very hard to get through.

 

When we move into the portacabins (which we hope will be very soon..) we will go from having 4

Last updated on 28 February 2011.

Christmas and New Year Opening Times

Christmas: The Practice will close at 18:30 on Thursday 24th of December and will re-open at 07:00 on Tuesday 29th of December.

New Year: The Practice will close at 18:30 on Thursday 31st of December and will re-open at 07:00 on Monday 4th of January.

When we are closed you can get medical advice by calling NHS 111 or you can speak to or see a GP by calling our out of hours provider on: 020 8185 0545. If you have a real medical emergency you can go to your nearest Accident and Emergency Dept. For further information on how to keep well over the Holiday period please see the attached news letter

Associated document

Practice newsletter October - December.15.doc (.doc, 45.5 KB)

Last updated on 22 December 2015.

Key facts

Registered patients

11670patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

82%Patients recommend this practice. 333 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Poor communication - telephone bookings

GP's and nurses I have encountered have all been great so far. The telephone booking system is a bit of a travesty - on several occasi...

1 October 2018

Inaccessible

Impossible to get in contact with them, even more so once you've actually seen a doctor and need to follow up on something. I found out ...

22 September 2018

Don’t help ,,

Hi came to request q registration form, because I have move to this area after the council take me out the borough, and was register here...

3 September 2018

Never recomend this place

Always you have to convince to the receptionist for apointment. And when you get an apointment you have to convince to the doctor for eve...

13 April 2018

Unhelpful

I found the staff unhelpful and sometimes rude..

19 March 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 22 December 2015.

Information supplied by NHS City And Hackney CCG