L.L. Medical Care Ltd (Agarwal & Agrawal Practice)

020 8539 2858 13 Langthorne Road, Leytonstone , London, Greater London, E11 4HX
http://www.llmedicareagarwal.co.uk/

News:

  • ECONSULTE
  • EREFERRALS
  • SICKNESS CERTIFICATES (SC2)

Overview

LMC

IMPORTANT NOTICE ABOUT BOOKING APPOINTMENTS (FACE-TO-FACE, ONLINE AND PHONE BOOKINGS) - CORONAVIRUS
Please do not book a GP appointment or attend L.L. Medical Care Ltd if;

  • You’ve visited or travelled through mainland Cambodia, China, Hong kong, Italy - Only Northern Italy (anywhere North of Pisa, Florence and Rimini), Japan, Laos, Macau, Malaysia, Myanmar (Burma), Singapore, South Korea, Tenerife - only the H10 Costa Adeje Palace Hotel, Taiwan, Thailand, Vietnam
  • You have symptoms of cough, fever or difficulty in breathing within 14 days of returning
  • You have symptoms of cough, fever or difficulty in breathing after being in contact with someone with a confirmed case of coronavirus

Patient's who feel that they may have Coronavirus or may have come into contact with someone who has, the NHS 111 has created Coronavirus pages to inform patient's on what to do based on the above.

These can be accessed at https://111.nhs.uk/service/covid-19.

Due to the increase in Coronavirus, all patient appointments will now be telephone based triaged where the GP will contact you to acess and advise. Alternatively use the eConsult service which we will respond back to you.

Any patients who are exhibiting symptoms of the Coronavirus will not be seen and advised to visit the website above

 

Opening times

Reception times

Monday 08:00 - 19:30
Tuesday 08:00 - 19:30
Wednesday 08:00 - 19:30
Thursday 08:00 - 18:30
Friday 08:00 - 19:30
Saturday Closed
Sunday Closed

Evenings/weekends

You can now see a GP or other healthcare professional during:

Appointments may be available before 6.30pm in some areas.

To book an appointment, talk to your GP practice or visit their website. You may be able to get an appointment on the same day if required.

Depending on your area, you may be offered an appointment at one of these locations:

CAR PARKING
We would like to inform all patients that a camera controlled system is in place to manage the car park. All patient's must enter their full, correct vehicle registration at the terminal at our reception desk.

Patients are entitled to 2 hours free parking, for extra parking time you are required to see one of our receptionists. Half or forgotten registration vehicle plates are not accepted, please make sure that you know your vehicle registration number.

  

EXTENDED OPENING HOURS - EMERGENCIES ONLY
For patients who are unable to book or make an appointment during normal surgery hours we offer extended opening hours from 6.30PM to 7.00PM on Monday, Tuesday, Wednesday and Friday evenings. We have a limited capacity of appointments so it is important that if you are able to make an appointment but if you can not attend, you need to let us know as someone else may need that slot and you may not be able to book another one.

These appointments can not be prebooked and are just for emergencies.

Out of hours

FEDNET OPENING HOURS FROM JANUARY 2020 

  • Monday to Friday evening between 6.30PM and 10.00PM at the Allum Medical Centre and Higham Hill Medical Centre
  • Saturday between 8.00AM and 8.00PM at Triangle House Health Centre and Handsworth Medical Centre
  • Sunday between 10.00AM and 4.20PM at Triangle House Health Centre and Handsworth Medical Centre
  • Appointments can only be booked by calling 020 8519 3999 -  Monday to Friday, between 12.00PM - 8.00PM, Saturday and Sunday, between 8.00AM - 6.00PM

Last verified on 18/03/2020

Additional information

Please be aware that at certain times of the day our phone lines are busy with patients enquiring about booking appointments and test results, for a quick response please contact the practice between 2.30PM and 4.30PM, alternatively, for appointments, we would like to make you aware that we offer the use of an online booking system, which allows you to book appointments in advance and handle prescriptions online. Please collect a letter from the reception to gain access to this system

Doctors

  • Dr Bhavana Agrawal
  • Hafiz uddin
  • Mohammad Ali
  • Dr VASU DEO AGRAWAL
  • Dr SHOBHA AGARWAL

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 2 female GPs

Additional languages spoken

Hindi, Urdu

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

ECONSULTE

eConsult

Our patients are now able to access online help and advice via an interactive banner on our respective homepage.

Help and advice will be available on the next working day.

Last updated on 18 March 2020.

EREFERRALS

eReferrals

If you have been referred to a hopsital or clinic, you are able to book the appointment online. You can book your own appointment, on a date and at a time that is conveniant for you, you can also choose the hopsital or clinic that you want to go to.

Once you have booked your appointment, you can check your details, change your appointment or cancel it if, it is no longer needed.

The service is fast conveniant and secure

Booking your own referral appointment online helps save your us time and also saves the NHS money. 

When patients book their own appointment, hospitals have said that there are half as many missed appointments, booking online also saves the NHS on phone bills and sending letter out to you. We know that the service is not for everyone, therefore you will be able to ask your GP if you need any help.

MANAGING YOUR REFERRAL

If you are referred to a hospital or a clinic, you can book your appointment online, from https://www.ebs.ncrs.nhs.uk/login

You will need;

  • Your booking reference number, which can be found at the top of booking letter
  • The password you received at the time your received your booking letter
  • Your year of birth

If you have been referred, and have forgotten you booking reference or password, please contact the practice. If you have any problems booking online, you can call the NHS appointment line on 034 5608 8888.

Phone lines are open;

  • Monday to Friday - 8.00AM - 8.00PM
  • Saturday and Sunday and on bank holidays - 8.00AM - 4.00PM

A full translation service is available and all callls are charged at local rates.

For more information about booking your appointment online, please visit the Managing Your Referral page on the NHS website.

IF YOU MISSED AN APPOINTMENT

Please note that if you have been discharged from hospital because you did not attend an appointment. but need to be re-referred, please contact the practice or complete the re-referral form below and return it to the practice

Associated document

eReferalls (.pdf, 519.29 KB)

Last updated on 18 March 2020.

SICKNESS CERTIFICATES (SC2)

Sickness

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

EVIDENCE THAT YOU ARE SICK

  • If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
  • Your employer can ask you to confirm that you've been ill.You can do this by filling in a form yourself when you return to work. This is called self-certification.
  • If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.
  • However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.
  • You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Patient's would normally apply for a "Sick Note" by booking an appointment with their doctor, however due to the Coronavirus outbreak, the practice is unable to issue "sick Notes" to COVID-19 patient's and for those patient's who have bee advised to self-isolate. Patient's who have been advises to self-isolate for COVID-19 will soon be able to obtain an alternative to the Sick Note" to cover this by contacting NHS 111, rather than booking an appointment with a doctor.

Patient's are only seen through a triaged process. any patient's that are exhibiting COVID-19 symptoms (coughs, shortness of breath, fever) will not be seen by a GP.

Please see the links below for more information;

Associated document

SC2 Form (.pdf, 57.25 KB)

Last updated on 19 March 2020.

GP ONLINE SERVICES

GPOnline

GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to;

  • Book or cancel appointments online with a GP or nurse
  • Renew or order repeat prescriptions online
  • View parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results

The service is free. Everyone who is registered with a GP can have access to their practice's online services.  

For more details, see How can I start using GP online services?

If you are not yet registered with a GP practice see our information about how to register with a GP practice.

HOW CAN I START USING GP ONLINE SERVICES
Follow the steps below to sign up for GP online services:

  1. Tell your GP practice that you would like to start using their online services
  2. A member of the practice will then ask you to fill in a short registration form
  3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff
  4. will have to confirm your identity or you may have to answer questions about personal information in your GP record 

Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in.

You can log into EMIS Access for Online Access from here;

Associated document

ONLINE REGISTRATION FORM (.pdf, 1.05 MB)

Last updated on 29 May 2018.

NEW PATIENT REGISTRATION

New_Patients

Visit the "New Patients Page" on our website to complete a registration form and email your registration form to us to 

Please remember to complete a GMS1 form and bring suitable identification (photographic driving license/passport) and proof of address (utility bill - council tax, household bill) dated within 3 months with you.

Also please reme,ber to bring the "Green Prescription Form) with you to aid us in handling and prescribing your medication.

Associated document

Online Registration Form (.docx, 54.04 KB)

Last updated on 17 July 2019.

GMS1 APPLICATION FORM 2018-2019

GMS1

Please download and print this form, then return it to the practice.

New patient registration occurs every 3 weeks, please contact the practice or vist the New Patient's page on the website to find out when the practice will be registering new patients.

This form is part of new patient registration, please bring photo ID with you (Passport, Photo driving License) and recent proof of address (dated within 3 months).

Please see our New Patients page on the website for more information

You will also need to download and complete a Patient Profiling form and Health Check Form.

Associated document

NHS GMS1 APPLICATION FORM (.pdf, 155.79 KB)

Last updated on 16 April 2019.

PATIENT CATCHMENT AREA

Info

We cover from Leytonstone to Forest Gate.

Our catchment area is illustrated via the yellow lining on the above map.

If in doubt please visit or contact the practice with your address and postcode.

Associated document

PATIENT CATCHMENT AREA (.jpg, 67.11 KB)

Last updated on 17 July 2018.

GDPR (GENERAL DATA PROTECTION REGULATION) MAY 2018

GDPR

GPDR (GENERAL DATA PROTECTION REGULATION) MAY 2018

Our practice and our website are now completely GPDR compiant.

For more information please see a member of our reception staff who will be happy to provide you with a leaflet explaining the the GPDR in more detail. 

You can also view our policy from our Privacy Policy Page on our website.

You can also download and print a copy of both the information leaflet, and the GPDR policies (various languages) from our Documents Library and New Patient Pages from our website

Our Data Sharing document has also been updated to coincide wth the GDPR regulations, you can download it as part of our complete New Patient Registration Pack or just the Data Sharing Consent Form (if you are an existing patient)

To find out more about the GDPR, you can download and print a copy of our GDPR leaflet from here

For details as to how we use your data to manage your care in line with the GDPR and the Data Protection Act of 2018, please click here

Associated document

GDPR_POLICY_MAY2018 (.pdf, 642.97 KB)

Last updated on 17 July 2018.

PRACTICE LEAFLET 2019-2020

Document

Please click on the document link to download our up-to-date practice leafet for 2018 - 2019.

The practice leaflet has also been translated into several other European and other various languages.

They can all be downloaded from our documents library on our website;

http://www.llmedicareagarwal.co.uk/WEBSITE FEBRUARY - CURRENT Original Site/Documents.htm

Associated document

Practice Leaflet February 2020 (.pdf, 437.19 KB)

Last updated on 16 February 2020.

NHS FACT SHEETS

Document

THE NATIONAL HEALTH SERVICE – L.L. MEDICAL CARE LTD (AGARWAL & AGRAWAL PRACTICE)
This leaflet explains how the National Health Service (NHS) works in the UK.   

The National Health Service provides health care in the UK and is funded by taxation.  Asylum seekers are entitled to access NHS care without charge while their claim or appeals are being considered.  You need an HC2 form, provided by the National Asylum Support Service (NASS), or available at pharmacies, to receive free medicines, dental treatment, eye tests and some glasses.    

None of the people who work for the NHS, including doctors, nurses and interpreters, will pass on any information about you to any other person or organisation without your permission.  All medical care is confidential and does not affect the judgement on your claim for asylum.

Associated document

NHS Fact Sheet (.pdf, 615.3 KB)

Last updated on 17 July 2019.

FRIENDS AND FAMILY TEST 2018-2019

FFT

We would like you to think about your recent experience of our service.

How likely are you to recomment our GP practice to friends and family if they needed simmilar care or treatment?

Our Friends and Family Test can now be completed online, and can be accessed from the following link;

https://www.surveymonkey.co.uk/r/VW53W3S

Please see our FFT page on our website for more information

Associated document

FFT (.pdf, 928.72 KB)

Last updated on 17 July 2018.

PPG APPLICATION FORM 2019-2020

PPGLL

To become a member and share your views to allow us to improve our services, please download, complete, and return this form to the practice.

All applications are confidential and are not forwarded to third parties, all records are held in-house.

Please see our Patient Participation Group page on our website for more information

Associated document

PPG Application Oct 2019 (.pdf, 911.72 KB)

Last updated on 18 October 2019.

PPG QUESTIONNAIRE 2018-2019

PPG

Please feel free to complete our online questionnaire,  This will help us to identify and look into making your experiences more satisfying.

https://www.surveymonkey.com/r/96PXFC2

Associated document

PPG FEEDBACK QUESTIONNAIRE (.pdf, 656.78 KB)

Last updated on 02 February 2020.

PPG REPORTS

PPG

Click on the link to download the report your are interested in;

Last updated on 10 February 2020.

IMPORTANT NOTICE ABOUT REPEAT PRESCRIPTIONS - CORONAVIRUS

prescription

Due to the Coronavirus pandemic, all patient's are advised to contact the practice and provide the details of the pharmacy in which they would like to collect they're prescriptions. Rather than requiring a prescriber to authorise prescriptions by hand, electronic repeat dispensing (ERD) allows a batch of repeat prescriptions to be handled at one time

The prescription sign off period is still 5 working days, however there may be some delay to the Coronavirus guidelines that have been set by our Prime Minister on Monday 23rd march 2020, to ease the burden on the hard working NHS staff working during the current pandemic.

The NHS is also advising patient's who have been exposed to the to Coronavirus to self-isolate, which will require these patient's to find alternative means in which to collect their prescriptions. Please ask a friend of family relative to collect them on your behalf, paying extra care in the delivery of all medications as not to to them to get exposed.

Some pharmacist's may provide a home delivery service, please see our list of pharmacies and contact them if this is so.

We are sorry for any delays that may occur.

Last updated on 25 March 2020.

CORONAVIRUS

THE RISK

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, 

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

HOW IS THE CORONAVIRUS SPREAD BETWEEN PEOPLE?
Because it's a new illness, we do not know exactly how coronavirus spreads from person to person, but similar viruses spread by cough droplets.

SYMPTOMS OF THE CORONAVIRUS
Symptoms usually include:

  • A cough
  • A a high temperature
  • Difficulty breathing

ADVICE FOR PEOPLE RETURNING TO THE UK AND TRAVELLERS TO THE UK
Please do not book a GP appointment or attend L.L. Medical Care Ltd if;

  • You’ve visited or travelled through mainland Cambodia, China, Hong kong, Italy - Only Northern Italy (anywhere North of Pisa, Florence and Rimini), Japan, Laos, Macau, Malaysia, Myanmar (Burma), Singapore, South Korea, Tenerife - only the H10 Costa Adeje Palace Hotel, Taiwan, Thailand, Vietnam
  • You have symptoms of cough, fever or difficulty in breathing within 14 days of returning
  • You have symptoms of cough, fever or difficulty in breathing after being in contact with someone with a confirmed case of coronavirus

All f our appointments are now triaged an any of our patient's who feel that they may have Coronavirus or may have come into contact with someone who has, the NHS 111 has created Coronavirus pages to inform patient's on what to do based on the above.

These can be accessed at https://111.nhs.uk/service/covid-19.

Patients are advised not to visit the GP or a hospital but to visit the link above

Everyone is being reminded to follow Public Health England advice to:

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Aways wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

  • Antibiotics do not help, as they do not work against viruses.
  • Treatment aims to relieve the symptoms while your body fights the illness.
  • You'll need to stay in isolation away from other people until you've recovered.

HOW TO SELF-ISOLATE IF YOU'RE ASKED TO

If there's a chance you could have Coronavirus, you may be asked to stay away from other people (self-isolate).

This means you should;

  • Stay at home
  • Not go to work, school or public places
  • Not use public transport or taxis
  • Ask friends, family members or delivery services to do errands for you
  • Try to avoid visitors to your home – it's OK for friends, family or delivery drivers to drop off food

You may need to do this for up to 14 days to help reduce the possible spread of infection.

If anyone living in a household has been asked to self-isolate, the whole household has to self-isolate for 14 days.

RESOURCES

WEBSITES

PRACTICE PRODUCED DOCUMENTS

Last updated on 21 March 2020.

PHLEBOTOMY SERVICES

nhs

Blood testing services are available from:

  • Silverthorne Medical Centre, from 8.15am to 12.30pm and 1.15pm to 4.00pm Monday to Friday
  • St James Health Practice, from 8.15am to 12.30pm Monday to Friday, with an afternoon clinic from 1.15pm to 5.30pm Monday to Friday
  • Langthorne Health Centre, from 8.15am to 5.30pm Monday and Friday, Thursday from 8.15am - 12.30pm

ONLINE BOOKINGS NOW AVAILABLE
Our patients can book or cancel blood test appointments online; 

If patients are unable to book their own appointment, a relative or carer can register to book on their behalf.

Please note appointments cannot be pre-booked by telephone.

If you have been referred by your GP, book your blood test appointments online at;

https://www.swiftqueue.co.uk/pre_timescreen.php?id=10315

CRITERIA FOR HOME VISITS
Domiciliary phlebotomy will be provided to those who are confined to their homes due to illness, in care homes (with no nursing facilities) and or disability or learning disability with challenging behaviour and/non-urgent patient transport service to attend hospital appointments.

DOMICILARY PHLEBOTOMY
Referrals to the domiciliary phlebotomy service will be made via secure mail on the WF Adult SPA referral form to the WF Adult Single point of Access (SPA). Domiciliary referrals will be responded to within 2 days. Where the referral is urgent the phlebotomist shall attend to the patient within 4 days and for routine referrals within 2-3 weeks.

 

BLOOD TESTS FOR CHILDREN AGED 10 AND ABOVE
Please use the adult clinics listed above, with the support of a parent or a guardian

BLOOD TESTS FOR CHILDREN AGED 9 AND UNDER
Please visit the outpatient's at Whipps Cross Hospital Tuesdays and Thursdays from 9.30am - 3.30pm

CONTACT OUR SERVICE IN WALTHAM FOREST
The service will be provided to all patients who present a blood test request form.

For test results, please contact the practice between 2.30PM and 4.30PM

Please allow a minimum of 1 week for test results to be available.

Associated document

Blood Request Form (.pdf, 481.46 KB)

Last updated on 18 March 2020.

TRAVEL IMMUNISATIONS

travel

Due to a shortage of practice nurse appointments, we will no longer be providing the service of travel vaccinations in this practice.

Please see the attached document for a list of local pharmacies who offer the vaccinations in their travel clinics.

We are sorry for the inconvenience.

Associated document

Travek Imms List (.pdf, 412.56 KB)

Last updated on 18 October 2019.

MEASLES

Measles

*IMPORTANT ANNOUNCEMENT*

There have been serious outbreaks in England and Wales and the number of children catching measles is rising. Measles can be a very serious disease, leading to ear and chest infections, fits, diarrhoea, and damage to the brain.

Measles is very deadly and could cause death.

Your child is at risk of measles if he or she has not had the MMR vaccination.

  • 2 doses of the MMR vaccine are needed to ge the best protection
  • If your child is due to have had had the 2 doses of MMR, but has not receoved them, no matter what age they are, you should book an appointment with 1 of our nurses as soon as possible
  • If you can't remember if your child has had 1 or 2 doses of the MMR vaccine, check his or her personal health check record (the Red Book). If this does not help contact one of our receptionists who can advise you more and book an appointment with 1 of our nurses
  • If you don't know how many doses your child has had, it's better to have 2 doses of the MMR vaccine noq rather them being unprotected.
  • In response to the local outbreak, then the 2 doses can be given a month apart from the age of 18 months
  • For more information, please visit the Measles tab on our Clinics page to view and download a Measle Patient Information Leaflet, not just in English but in also in sveral others.
Associated document

Measles Patient Leaflet (.pdf, 288.86 KB)

Last updated on 01 August 2019.

Key facts

Registered patients

6094patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

92%Patients recommend this practice. 83 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 25 March 2020.

Information supplied by NHS Waltham Forest CCG