Claremont Bank Surgery

01743248244 Claremont Bank , Shrewsbury, Shropshire, SY1 1RL

4.5 out of 5 stars

Based on 6 ratings for this GP surgery


  • * Change of Phone Number*
  • CQC Report 30.11.15
  • Accountable GP


Opening times

Reception times

Monday 08:00 - 18:0018:30 - 20:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 18:00
Friday 08:00 - 18:00
Saturday Closed
Sunday Closed

Last verified on 09/05/2017

Additional information

We do close once a month on a Tuesday lunchtime between 12 noon and 1pm. The telephone messaging service gives details of how to contact a GP in an emergency if you are unable to wait for the surgery to re-open. This hour is used for the GP's, Practice Nurses and Admin Team to receive educational training. We do invite speakers in to give talks and presentations. We have met with Healthwatch, Osteoarthritis Speaker, CPR, (resuscitation) and use of the defibrillator, we invited The Memory Clinic to speak with the Doctors and Nurses, they discussed screening and diagnosis of dementia patients, drug management of dementia patients and the complications of prescribing it. The Admin Team did their own Dementia Awareness Training with the Manager/RGN of a local Nursing Home specialising in Dementia Care. All Admin staff are now "Dementia Friends". Three times a year we close for a whole afternoon, this is so the whole practice can receive educational training on a larger scale.This training maybe on site or off site. This is in line with all Shrewsbury Practices. Contact details for emergency contacts are on the telephone messaging service.


  • Dr Matthew John Fallon
  • Dr Edward Mark Stapleton
  • Dr Margaret Jane Page
  • Dr. Mary Louise Eardley
  • Dr Mahmoud Ziko

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 2 female GPs

Additional languages spoken


Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

* Change of Phone Number*

Please note our local Out of Hours Service  has changed it's telephone number to


Last updated on 02 August 2018.

CQC Report 30.11.15

Please find attached our CQC report from the Inspection we received on 30.11.15.

Associated document

CQC reprt 30.11.15. (.pdf, 303.48 KB)

Last updated on 25 January 2016.

Accountable GP

Allocation of Accountable GP

By March 2016, it is a requirement of all GP surgeries to allocate an accountable GP to each registered patient. This process is already underway and over the coming months we will be informing all patients, of who their accountable GP is.

Regardless of who your accountable GP is, patients are still welcome to see any GP within our practice.

If you have any queries about this or have a particular preference as to who your accountable GP is, please do not hesistate to contact the surgery.


Last updated on 10 July 2015.

Patient Comments

These are the Patient comments that were added to the Patient Survey in September and October 2014

Associated document

Comments added to Patient Survey October 2014.docx (.docx, 19.45 KB)

Last updated on 16 January 2015.

Patient Survey October 2014

This is the result of the Patient Survey that we did in September and October 2014.

Associated document

Patient Survey October 2014 (.docx, 36.75 KB)

Last updated on 16 January 2015.

Comparison of Patient Surveys 2013 and 2014

Please find attached the Comparison Data for Patient Surveys undertaken in Sept/Oct 2013 and Sept/Oct 2014.

Associated document

Survey Comparison 2013/14 (.docx, 18.43 KB)

Last updated on 16 January 2015.

Key facts

Registered patients


Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

98%Patients recommend this practice. 488 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Amazing Care As Always

I cannot thank this practice enough for the amazing care they gave to my Mum during the last few years when she came to live with us. Mum...

4 December 2018

Poor Advice All Round

Been using this practice for years and have stuck by them despite numerous poor care decisions. However, the consistency of care and advi...

16 November 2018

New to the surgery

Having to change surgeries whilst having hospital investigations, i was doubtful that the correct information would get through to the ri...

17 July 2018

Their desire and willingness to help was the main feeling

I visited the surgery for advice and support for a family member. They listened and did everything to help and support me whilst being co...

28 March 2017

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 02 August 2018.

Information supplied by NHS Shropshire CCG