Southgate Surgery

01293223666 137 Brighton Road , Crawley, West Sussex, RH10 6TE
Website address not added

3.5 out of 5 stars

Based on 59 ratings for this GP surgery

News:

  • Join our Patient Reference Group
  • Complaints
  • PATIENT REGISTRATION NOW CAPPED

Overview

Southgate Medical Group is located at 137 Brighton Road, Southgate, Crawley. We have ample parking, disabled access & facilities & Williams Pharmacy is attached to our premises. SMG is a group of 5 Doctors; 4 female & 1 male & we care for over 10,000 patients.

Dr Philip Wynn-Jones started the practice in 1956. His first Surgery was in a flat on the Brighton Road which later moved to 2 Forester Road. In 2010 SMG moved to our purpose built Surgery in Brighton Road which enables the Doctors to offer more healthcare services to its patients. 

There have been many changes in the Doctors over the years since Dr Wynn-Jones retired in 1982. Dr Kirwan retired in 1991 having been in the practice since 1969. Dr Wellbelove joined in 1971 & retired in 1997. Dr Blechynden joined in 1982 & retired in August 2014, Dr Bhargava joined in 1991, Dr Wilkinson joined in 1997, Dr Patel joined in 2011 & left in February 2015, Dr Morgan joined in 2012, Dr Olivier joined in 2013, Dr Hill joined in April 2014,Dr Rajarajan joined in May 2016 & Dr Slater joined in November 2016. Drs Bhargava, Wilkinson, & Olivier are Partners & Drs Morgan, Hill, Rajarajan & Slater are salaried GP's. 

The Practice has a long commitment to prevention of disease & health promotion. The Doctors & their supporting staff continue to update their skills & expertise by attendance at both in-house & external training.  The shared vision for the practice is to provide out of hospital integrated care for its patients. This includes providing other healthcare services such as the Alexander Technique & Minor Surgery in addition to GP services. The Proactive Care Team (a team who support the patients of all surgeries in Crawley with long-term health conditions or complex health & social care needs) are based at Southgate Medical Group & occupy the first floor.

Opening times

Reception times

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:0018:30 - 20:40
Friday 08:30 - 18:00
Saturday 09:00 - 11:30
Sunday Closed

Appointments

Monday 08:30 - 13:0015:00 - 18:00
Tuesday 08:30 - 13:0015:00 - 18:00
Wednesday 08:30 - 13:0015:00 - 18:00
Thursday 08:30 - 13:0015:00 - 18:0018:30 - 20:40
Friday 08:30 - 13:0015:00 - 18:00
Saturday 09:00 - 11:30
Sunday Closed

Out of hours

When it is not possible to run a Thursday Evening Surgery, there will be a clinic on a Monday Evening or a Saturday Morning instead. 

These appointments are always ‘pre-bookable’ and never available ‘on the day’ so when booking, the Receptionist will give the patient the date and time of their appointment.

 

Last verified on 09/07/2018

Additional information

Registering as a Patient: You can register as a patient at Southgate Medical Group ONLY if you live in Southgate & your family in the same home are already registered with us. Otherwise, our list is capped as per details at the top of this page. If for any reason you are unable to attend any appointment please cancel your appointment by calling our Appointment Cancellation Line on 01293 536281. This is an answer service which asks you to leave specific details about the appointment you wish to cancel: Appointment Cancellation Line To save you both time and money trying to call the Surgery on the main number, there is a dedicated Appointment Cancellation Line THE TELEPHONE NUMBER IS 01293 536281 This number is an answer machine service where you will be prompted to leave your Name, your Date of Birth, the Date and Time of Appointment you wish to cancel and the Name of the Doctor or Nurse you were booked to see. Your appointment will then be cancelled by a member of our staff and free's up an appointment for another patient. Named GP As part of the NHS commitment to providing more personalised care, from June 2015 all practices are required to provide all their Patients with a named GP who will have overall responsibility for the care and support that our surgery provides. •This will not impact your experience at the practice, the provision of appointments, your treatment, or which GP you can see. •You may wonder why your allocated GP is not necessarily the one you see most regularly. Please be assured that you can still access all of our medical team in exactly the same way as before. •Having a named GP does not guarantee you will always be seen by that GP. •If you wish to be registered with a different GP we can alter this for you. However, this does not change the availability of appointments for that GP. •Please note that the GP responsible for your care may be subject to change and reallocation in the future You do not need to take any further action, but if you have any questions or wish to know your named GP, please speak to Reception. What does 'accountable' mean? This is largely a role of oversight, with the requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. What are the named GP's responsibilities to 75s and over? This is unchanged from 2014-2015; for patients aged 75 and over the named accountable GP is responsible for: • working with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient •ensuring that these patients have access to a health check as set out in section 7.9 of the GMS Contract Regulations. Does the requirement mean 24-hour responsibility for patients? No. The named GP will not: •take on vicarious responsibility for the work of other doctors or health professional •take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working wee •be the only GP or clinician who will provide care to that patient Can patients choose their own named GP In the first instance, patients should simply be allocated a named GP. However, if a patient requests a particular GP, reasonable efforts should be made to accommodate their preference, recognising that there are occasions when the practice may not feel the patient's preference is suitable. Do patients have to see the named GP when they book an appointment with the practice? No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, some practices may see this change as a way to encourage and promote a greater degree of continuity of care for patients.

Doctors

  • Dr Amit Bhargava
  • Dr Anita M Wilkinson
  • Dr Karin Olivier
  • Dr Marina Morgan
  • Dr Laura Hill
  • Dr Alison Slater

To read more about us and to find other staff members please view our staff page.

GPs at this practice

1 male and 5 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

FAQ

Our Mission Statement: - Southgate Medical Group is committed to delivering efficient and effective Primary Healthcare to the community.

Our aim is to improve, to health, wellbeing and lives of those we care for.

We under take to:-
• Is to provide patients with a high quality medical service in a safe, responsive and courteous manner
• Provide a service which puts patient welfare at the heart of all we do
• Provide you with advice and treatment in a timely manner
• Help you make decisions about your health by treating you as an equal
• Discuss treatment options with you and refer you to other experts when necessary
• Maintain confidentiality at all times and keep health records secure
• Keep up to date with developments in health care by continuing to learn
Our Core Values:-
• Patients: We earn the TRUST of our patients by putting patients at the heart of everything we do
• Quality: Providing the highest standard of care and treatment in a SAFE, infection-free environment
• Ethical: We maintain our INTEGRITY by operating within an ethical framework through openness and transparency
• Compassionate: Being compassionate about enhancing caring for our patients that aims to nurture RESPECT
• Staff: We encourage HONESTY and commitment in our workforce through trust, confidence and competence.

In return we ask you to:-
• Keep your appointment, or let us know as soon as possible if you can’t attend
• Treat our staff with courtesy and respect.
• Let us know if you have any suggestions or cause for complaint as soon as possible
• Let us know when we have done well

Latest news

Join our Patient Reference Group

Southgate Medical Group is looking for patients to join a new Patient Reference Group (PRG). The purpose of the group is to ensure patients are involved in decisions about the range and quality of services provided.

 

Frequently asked questions:

 

What is a Patient Reference Group (PRG)?

It is a group of volunteer patients who are involved in shaping the services provided by the surgery.

 

Why are you asking people for their contact details?

The main method of communication with members of the PRG will be via questionnaires, sent either through the post or electronically via email.

 

Who else will be able to access my contact details?

Your details will be kept securely and will not be shared with anyone beyond the surgery.

 

What does being part of the PRG involve?

You will be sent short questionnaires which we would like you to answer and return to us. Your answers, combined with those of the other members, will collectively help to change the services we provide to better meet patient needs.

 

Will my doctor see this information?

This information is purely to contact patients to ask them questions about the surgery and its services. The answers we receive will be used to ensure changes to the surgery are patient focused. If your doctor is responsible for making some of these changes, they might see general feedback from patients.

 

Will the questions you ask me be medical or personal?

The survey questions will be about the surgery and its services, and ways of improving them. They will not ask you to disclose any medical information about yourself.

 

How often will you contact me?

 

Not very often- around twice a year.

 

Can I leave the PRG if I no longer wish to take part?

 

Yes. Just let us know and we will remove you from the contact list.

 

 

If you are interested in becoming part of this group, and are a registered patient of Southgate Medical Group, then you can complete the sign up sheet which can be found at reception.

Last updated on 01 December 2011.

Complaints

Complaints and Comments

We operate a complaints policy in line with the NHS complaints procedure. If you have a complaint or wish to comment about the service you have received from the practice this should be made in writing directly to Sylvie Blackmore; Practice Coordinator.

Complaints concerning the ‘out of hours’ service operated by IC24 should be made directly to IC24 on 0845 1450 121 or to NHS 111 on 01737 363866

If you are unhappy with a local response or resolution to any issue regarding the NHS, please contact:

NHS South Commissioning Support Unit
Comments & Complaints Unit
Omega House
112 Southampton Road
Eastleigh
Hampshire
SO50 5PB

Tel: 023 8062 7600
Email: southcsu.commentsandcomplaints@nhs.net 

Alternatively, send your complaint to the Crawley Commissioning Group Complaints Team SouthCSU.CommentsandComplaints@nhs.net  

Local Primary Care Services

Health Watch

Health Watch is a service available to all patients who have a concern or question about the NHS

Health Watch cannot complain on a patients' behalf but are there to take feedback which is collated and put to a 'Wellbeing Board' and to signpost patients to the correct complaints procedure.

The contact details for Health Watch are:

0300 012 0122

email: helpdesk@healthwatchwestsussex.co.uk 
website: www.healthwatchwestsussex.co.uk


Or visit any Citizens Advice Bureau.


Last updated on 07 August 2017.

PATIENT REGISTRATION NOW CAPPED

Please be advised that because we have now reached in excess of 10,000 patients registered at Southgate Medical Group.

Our patient registrations are now capped with effect from 18th April 2016.

This means that we are unable to take on any new patients as our list has been capped for the duty of care to all our existing patients and for the safety of our clinicians.

If this changes in the future, please look for details on our website and for new posters in the surgery building.

Last updated on 27 June 2016.

Friends & Family Testing

FRIENDS & FAMILY TESTING The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery. 

There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so.  Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire. 

Your answers and comments will remain anonymous.  Completed data must be provided by SMG to NHS England on a monthly basis.  Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations. 

Results will be published monthly on the NHS England Website, her on the NHS Choices Website (under the Performance Section) and on our own SMG Website.

The question asked is: How likely are you recommend our GP Practice to friends and family if they needed similar care or treament?

Last updated on 15 June 2015.

New Surgery Telephone Number

In response to patients feedback we are very pleased to announce a change to SMG's telephone number from 08448151220 / 01293 270307 to:
01293 223666
This change will take place on Monday 20th October 2014
We will be advertising this new telephone number not only on this website, but on our own Surgery website and by displaying posters in the Surgery and at the local chemists
Patients dialling the old number after 20th October will hear a pre recorded message directing them to the new number
The fax number will remain the same 0844 815 1221

Last updated on 27 October 2014.

Key facts

Registered patients

9673patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently not accepting new patients

Patient registrations are now capped. Please be advised because we have now reached in excess of 10,000 patients registered at Southgate Medical Group our patient register is now capped with effect from 18/04/16. This means we are unable to take on any new patients as our list has been capped for the duty of care to all of our existing patients and for the safety of our clinicians. If this changes in the future please look for details on our website www.southgatemedicalgroup.co.uk and for new posters in the surgery building.

Need advice on how to choose a GP?
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Latest reviews of this gp practice

Thanks to the senior nurse

had a long term throat and ear infection, staff did their best to sort it out for me, especially the senior nurse, very sympathetic, prof...

8 November 2018

Worst receptionists

The receptionists can be very rude, unhelpful and unprofessional at times. I have complained in writing and in person but nothing has cha...

4 September 2018

I have been with Southgate Medical Group since may 2018 and

I have been with Southgate Medical Group since may 2018 and I'm so glad I joined the receptionists are very very polite and very efficien...

25 July 2018

The system Needs a lot of improvement.

Not at all easy to get appt as surgery is over subscribed, and despite calling at 8.30am by the time it takes to hold and finally get thr...

10 July 2018

Amazing service, staff and support

Staff are always tentative and willing to listen to the patient. Appointments are always found when urgently needed.

4 July 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

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Last updated on 09 July 2018.

Information supplied by NHS Crawley CCG