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Nominating a pharmacy in the NHS App

When you order a prescription online, you can have your prescription sent electronically to a pharmacy of your choice. This is called a nomination.

Once you nominate a pharmacy:

  • you no longer need to collect paper prescriptions from your GP surgery
  • your prescriptions will continue to be sent to your nominated pharmacy until you change or remove your nomination. Any outstanding prescriptions you have ordered may still arrive at your current nominated pharmacy

You can nominate a high street pharmacy in the NHS App. A high street pharmacy is where you collect your prescriptions in person. They may also deliver to your home.

Online-only pharmacies send your prescriptions to you in the post. To nominate an online-only pharmacy, you must register with the pharmacy through their website or contact them. It's not possible to nominate an online-only pharmacy in the NHS App.

View a list of online-only pharmacies

Common questions

Checking if you have a nominated pharmacy
  1. Log in to the NHS App.
  2. Go to Prescriptions.
  3. If you already have a nominated pharmacy, you'll see their name under Your nominated pharmacy. If not, you'll see the message "Choose a pharmacy for your prescriptions to be sent to".
Changing your nominated pharmacy

If you change your nominated pharmacy, any outstanding prescriptions you have ordered may still arrive at your current nominated pharmacy.

  1. Log in to the NHS App.
  2. Go to Prescriptions.
  3. Select Your nominated pharmacy.
  4. If you already have a nominated pharmacy, you'll see the pharmacy's name. To change it, select Change your nominated pharmacy. If a pharmacy is not shown, select Continue.
  5. Follow the instructions in the app to nominate a pharmacy.
Unable to view or change your nominated pharmacy

You may not be able to view or change your nominated pharmacy if:

  • your prescription is dispensed by your GP surgery
  • you have more than one nominated pharmacy, for example, if you get your prescription items from two different medicine or medical equipment providers
Collecting or receiving your medicine

If you have a nominated pharmacy, contact them to find out when your medicine will be ready and where to collect it.

Registering with an online-only pharmacy

To nominate an online-only pharmacy, you must register with the pharmacy through their website or contact them.

After you nominate an online-only pharmacy, your prescriptions will be sent to them. Once the pharmacy has checked and prepared your prescriptions, they will send them to you in the post.

View a list of online-only pharmacies

Removing a nominated pharmacy

You cannot remove your nominated pharmacy in the NHS App. You’ll need to contact your GP surgery and ask them to remove your nominated pharmacy for you.

Page last reviewed: 15 July 2020
Next review due: 15 January 2021