Pensions Ombudsman
Contact us
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Address
The Office of the Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
Greater London
E14 4PU
About
If you have a complaint concerning your pension arrangements, you should first make a formal complaint to the party you believe is at fault.
How can The Pensions Ombudsman help me?
If they are unable to resolve the complaint then you can refer your complaint to The Pensions Ombudsman. The Pensions Ombudsman can look at complaints about the way personal and occupational pension schemes are run. This includes things like:??
• taking too long to do something without good reason??
• not doing something they should have??
• not following their own rules or the law??
• giving incorrect or misleading information?
• not making a decision in the right way.??
There is no financial limit on the amount of money that The Pensions Ombudsman can make a party award you. Its Determinations are legally binding on all the parties and are enforceable in court.
Contact with The Pensions Ombudsman needs to be made within three years of when the event(s) you are complaining about happened – or, if later, within three years of when you first knew about it (or ought to have known about it). There is discretion for those time limits to be extended.
Opening times
Our phone lines are open 10am-2pm Monday to Friday
Referral method
An applicant must first formally complain to the party against which they have the complaint. The Pensions Ombudsman would also normally expect an applicant to have asked the Pensions Advisory Service (TPAS) to resolve the complaint before coming to his office. TPAS may refer if necessary.
This information was supplied by Serco Global Services on 17 July 2026.