Patient advice and liaison services (PALS) Cumberland Infirmary
Contact us
About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
PalsInformationText - "Patient Advice & Liaison Service (PALS)
At this time we are operating a telephone email and text service for patients and carers.
If you have any concerns queries or require support please contact:
Email: pals@ncic.nhs.uk
Cumberland Infirmary office: 01228 814008
West Cumberland Hospital office: 01946 523818
Freephone: 0800 633 5547
Write to: PALS Cumberland Infirmary Newtown Road Carlisle CA2 7HY
Open Monday to Friday 9am to 4pm (not including bank holidays)
PALS can help you in many ways. For example they can:
help you with health related questions
tell you how to get more involved in your own healthcare
provide information on any of our services
signpost you to other organisations who might be able to help you
listen to your concerns and suggestions and take action
share your compliments with the right people
help to sort out problems quickly on your behalf
advise you on how to make a formal complaint
help you to seek independent advise about a complaint
Sometimes our PALS Officers are not available during these times due to appointments. Please email or by leave a message on their answering machine. When leaving a message always include your name and phone number so they can return your call.
You can also talk to our patient experience teams if you have any compliments comments concerns or complaints about the service you have received from us.
Trust
North Cumbria Integrated Care NHS Foundation Trust
This information was supplied by NHS website on 12 April 2024.