WELL
113 REEDS LANE, LEASOWE, WIRRAL, MERSEYSIDE, CH46 1QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service…. Rude staff
Rated 1 star out of 5
by Stringy - Posted on 13 March 2024
Rude staff …. The place is chaotic… my husband cannot get all his medication for cancer …. He has been back 3 times for medicine owing ..only to be told there is a shortage throughout Wirral … He has phoned his macmillan nurse who has assured him there isn’t a shortage … the attitude from the staff in this chemist is appalling …. Something needs to be done now to rectify this … I have reviewed this chemist before to be told that it will be sorted but alas it’s still the same .
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Chaotic
Rated 1 star out of 5
by Moira Burns - Posted on 27 November 2023
Everything is totally chaotic… the medication is never ready on time , they seem to misplace medication. There are numerous bags of medication on the floor behind the counter . This has been going on Since the regular pharmacist left . I have had many discussions with customers who were also waiting who are highly dissatisfied . The whole experience when collecting repeat medication is very stressful. I hope this improves soon .
Visited November 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team