DAY LEWIS PHARMACY
53 HIGH STREET, BATTLE, EAST SUSSEX, TN33 0ENContact details and opening times
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Reviews
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Review titled wood street e17 noone answers the phone
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Ringing the wood street pharmacy is an expensive and annoying experience for customers. The calls go through to a recorded message saying the pharmacy is busy and to call back later. It then cuts out. The cost and time of the calls is quite simple inexcusable. When I finally dis get through the person answering the phone could not find the repeat prescription even though it had been ordered a few times before. That caused a delay and a call to the GP surgery who confirmed it is there as a repeat. Then another x15 wasted and costly calls to the pharmacy finally sorted the problem, but the item was then out of stock?! So although I had given the pharmacy over a week's notice , I did not have any medication for 4 days (creating a gap in treatment). Utterly useless system. The answer to the problem is simple: get rid of the recorded message, answer the phone and talk to the customer.
Visited March 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Impossible to contact by phone
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
Tried numerous times to call the pharmacy goes to answer message and disconnects. Have sent emails no reply the only way to get in touch is to go there, very frustrating.
Visited February 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Telephone calls only connecting to a recorded message
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
If the pharmacy is really too busy to answer the phone then let it ring out rather than connecting to a message because the customer is paying for the call,. It is worse when the customer calls again (10+ times ) over a period of 3 days yet still none answers , but the customer still pays for the wasted call each time. A simple solution is for the pharmacy to answer the call or have and use a 0800 numbers; at least the customer wont have to pay for the call(s) which are answered by a recorded message telling them to call back later (and get the same response each time !)
Visited January 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Frequently shut on Saturday
Rated 2 stars out of 5
by David Yates - Posted on 06 May 2023
Website says open on Saturday morning. Has been shut the last two Saturdays. This is particularly problematic as it is also shut on the following Monday due to bank holiday. Found today that an essential medicine had not been included in my wife's prescriptions and therefore had to arrange an emergency prescription. This is not good service. Missing an item and then being closed on a Saturday when it should be open. Boots were most helpful in sorting the problem.
Visited May 2023
DAY LEWIS PHARMACY has not yet replied.
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Review titled Very Poor Service
Rated 1 star out of 5
by Jeff - Posted on 25 January 2023
The Day Lewis Pharmacy in Battle has really gone downhill over the years. They hardly ever answer their phones. Lack stock on a lot of medication. Today, I called at least 20 times from the morning until late afternoon. It would either disconnect immediately saying nobody to take calls or it would ring a bit and then say nobody can take your call. In desperation, I walked 40 minutes (and 40 min back) in the freezing wet conditions only to arrive and see that they closed early. Not at the advertised time of 5:30pm. With a sign on the door saying 'no pharmacist' was available but the staff are inside, just ignoring the phones which I witnessed myself. Its not a case of they are on calls or too busy. Just not answering. Plus closing early? Why because they can't be bothered to stay open till the advertised time? So no urgent medication for me today. If they at least answered the phone and just said we don't have a pharmacist then I could have made a different plan. Maybe even a voice message on their phones? They don't even have call queuing. And nothing on the website either. So at the end of the day, you clearly have enough business and you don't actually care to provide a good customer service.
Visited January 2023
DAY LEWIS PHARMACY has not yet replied.