Nottinghamshire Healthcare NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled I have found the assertiveness course particularly interesting.
by zulucb47 - Posted on 31 October 2023
I have found the assertiveness course particularly interesting with some really useful insights. Previously I would have thought myself to be quite assertive, but I now realise being assertive required me to be authentic to myself - and this is the area I need to work on.
Visited September 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 08 November 2023
Hello zulucb47 Thank you for taking the time to share such poignant feedback about the course and how it has encouraged you to reflect on it’s meaning to yourself. The Peer Trainers, along with myself, are inspired to hear such thoughtful feedback. Best wishes Helen
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Review titled You might need to rethink some of your practice today
by Katebg - Posted on 08 September 2023
Whilst I was at Sherwood Oaks there were doors slamming constantly, alarms repeatedly going off behind reception, where the staff are too busy talking about personal topics to mind. But the icing on the cake for me was listening to a staff member (30 minutes after a fire alarm test), explaining to a another staff member how in the case of a fire, people on the wards and upstairs can't get out without keys and they don't usually take keys upstairs. The other staff member confirmed it had been like that for a while You might need (in a legally required way) to rethink some of your practice today.
Visited September 2023
Provided by Care opinion
Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 18 September 2023
Hi Katebg, My name is Amy and part of my role here at Notts HC is to oversee the feedback that comes in on Care Opinion and to try and ensure a response is received to every story shared with us by the service which it is about. I just wanted to let you know that whilst you haven't received this response yet, I am currently, and will continue, to follow this up so that you receive a response as soon as possible. Please accept my apologies for this and thank you for taking the time to share this with us. Kind regards, Amy.
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Review titled Very interesting course, very informative, learnt a lot.
by waltzkw98 - Posted on 31 October 2023
Very interesting course, very informative, learnt a lot. Peer trainers were very good at explaining things I don't understand.
Visited September 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 08 November 2023
Hello waltzkw98 thankyou for your feedback it is great to hear how the Peer Trainers explained things in a way that was helpful to you I know they will be inspired to hear this when I share it with them. In addition to hear how you personally found the course informative and interesting is fantastic also. Best wishes Helen
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Review titled Most caring and informative
by pictorkm89 - Posted on 20 November 2023
A+E at KMH Efficient and very caring. knew I was being looked after. Waited overnight for a bed. KMH Eight days in, all the tests and checked everyday and adjusted medication. Then allocated heart failure nurse. Most caring and informative, especially with regards to need for and changing medication. I don't think this could have been better - even went the extra mile to send me blood test paper for hospital. I needed (very much) the encouragement/necessity/you must do it to continue to check my own blood pressure etc. Thanks to all.
Visited August 2023
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Nottinghamshire Healthcare NHS Foundation Trust has not yet replied.
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Review titled They've made my life easier
by sue473 - Posted on 03 November 2023
Physio got me a new chair and gave me some exercises to help with my mobility. They've made life easier by making it easier to get in and out of my chair.
Visited August 2023
Provided by Care opinion
Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 10 November 2023
Thank you so much for taking the time to provide us with your feedback, it is really important to us and is very much valued and appreciated. I am really happy to hear that your experience with our service was a positive one and that we were able to help and make things easier for you. Thank you again, Stuart.
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Review titled I was treated with care and respect
by omegabt95 - Posted on 07 September 2023
I was assessed for ADHD. I am an adult. I was treated with care and respect throughout. I was made to feel safe.
Visited August 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 07 September 2023
Thank you for your feedback on your experience of being assessed for ADHD within NeSS. We are pleased to hear you felt you were treated with care and respect, and hope the assessment was helpful.
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Review titled Unable to access support
by melonqw89 - Posted on 01 September 2023
I called the crisis team in distress, to be immediately spoke to by a person with a really poor attitude. When I said that I don't know what will help me right now (in floods of tears), they asked me why I was ringing the crisis team, and that I needed to find out what helps me, this team is for people that are in crisis, and I don't sound like I'm in crisis. I responded back to this by asking what in their opinion then defines a crisis. They replied that it was someone that would like to end their life and has already attempted to do so. I was so shocked at this and began crying more, shouting that I don't want to have to do that to get support, I just want to prevent it. They then told me that they couldn't help me and told me to refer to IAPT. I said I wasn't able to do this as all primary care services have said they can't meet my needs, hence now being under a LMHT, and they then said that this conversation isn't getting us anywhere and put the phone down on me. I've had some back contact with the crisis team, but I think this has been the worst. To be told when you're distressed that you cannot access support is horrendous. I ended up being worse off after this call and felt unable to protect myself.
Visited August 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 12 September 2023
Dear melonqw89 Thank you for taking the time to provide feedback and I’m sorry you have had such a negative experience when calling our Crisis team in times of distress, we strive to support members of our community and provide advice which is beneficial. If you feel able, could you contact me at Michael.taylor2@nottshc.nhs.uk with the specific team you had this experience with, and I will explore this issue further? Yours sincerely Michael Taylor Service Manager
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Review titled Crisis care at night
by madperson - Posted on 20 July 2023
I have complained so many times and nothing is getting better This time a response of-we know it’s not working and we need to improve things-is just not going to cut it So many times I ring when I am distressed at night and no one answers the phone. To then be bombarded with leave your name, date of birth, telephone number and the team you are open to is just too overwhelming when you are distressed I rang so many times during the night last night and couldn’t leave a message. Finally just after 5am I left what I know was a clear message asking for someone to ring me I was struggling and feeling suicidal. I had hurt myself during a mental health crisis and needed help I felt reassured that I had finally been able to leave a message and trusted that someone would ring me and I could get the help I needed However, as is very normal recently no one rang me back and I am now sat outside the hospital trying to find the courage to go in and get some help If there is no support at night why not just be honest and say so and I won’t spend hours waiting for help that never comes This is putting my life at risk and I need to get something resolved as quickly as possible
Visited July 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 20 July 2023
Dear madperson, I am sorry to hear about the difficulties you've experienced when trying to contact our crisis service. We have had numerous issues since we changed our phone system and we are working very hard with our telephony colleagues to overcome these difficulties however this is a long process. I would urge you to continue phoning the crisis service when you experience a mental health crisis and I will alert the team leader to the difficulties you have experienced. Yours sincerely Michael Taylor Service Manager
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Review titled Mental health support for my son
by normaex87 - Posted on 10 July 2023
My 16 year old son was trying to climb out his bedroom window at midnight to go out with his friends. He has ASD and I was very concerned about his vulnerabilities in making impulsive decisions and not being honest with us. He’s already in trouble with the police, I feel he’s struggling with the changes coming his way as he’s left school and has no plans for the next 2 months. I have tried to get support but really struggled to get the help we need, I have arranged private counselling for him. Having come into A&E, I’ve not felt supported as a parent and we have been waiting for CAMHS for over 7 hours. I feel that the system to support mental health is failing our young people. I feel so alone and let down, it’s like there is prevention to help before my son does something to either harm himself or someone else, we don’t feel safe around him as a family.
Visited July 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 10 July 2023
Hi normaex87, I'm sorry to hear of the difficulties you and your son are experiencing, I hope your son has been reviewed by CAMHS now. If you have further issues in getting metal health assessment or support for your son please do contact me at rebecca.keating@nottshc.nhs.uk and I will aim to help, Yours Sincerely Rebecca
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Review titled They have supported me
by piscesje88 - Posted on 06 October 2023
I was a bit nervous at first as i was new to the services but as I got to know lucky and the team at ATS they came across as friendly, easy to get on with + they have supported me with good advice and have mentally prepared me for the community. I'm happy with the services and will continue to use them till I no longer need them.
Visited July 2023
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Review titled Nottinghamshire Healthcare NHS Foundation Trust
Replied on 09 October 2023
Hi Piscesje88 I'm really pleased to hear about your positive experience of the ATS service, This feedback helps us to continue to shape our service to meet the need of patients and also can encourage patients to engage with us as you are, so thankyou for taking your time to complete this and good luck with your journey Nikki Service Manager
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