Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Real Poor
Rated 1 star out of 5
by Neil - Posted on 07 May 2024
Really poor experience went in for Day surgery expected to come home unfortunately had to stay due to the amount of pain, but tbh nobody cared, that actually made me feel like a burden from time I entered for my operation until they kicked me out, (apart from anesthetiser team before my operation and obviously the surgeon as I was a sleep - there was a couple night nurses that were nice and polite) so I don’t want to tarnish everyone —- the recovery team need to learn some manners and how to treat individuals as ppl and not stereo type everyone , each individual person has different threshold, but these NHS doctors and nurses expected to be treated like they are gods gift to world inside and outside of work, so do the rest of us measly humans also btw I have children who are trained Dr’s too. I kept complaining that my pain was high and the kept giving me morphine small doses or high I have no clue. However it didn’t work. One nurse sarcasticly said I guess your staying the night, as if I was being done a favour when last time I checked I have been contributing to nhs via my fairly decent wages. The other nurse for late was more pleasant and told me my blood pressure had dropped, that’s why I was wondering potentially why I was feeling weak and disoriented nice guy, sorted me even when they took me to a ward, the night nurse there was nice too over night, in the morning shift change I then felt different again, one nurse making comments like some ppl just don’t want to leave - we need the beds etc. A little later dr came to do rounds he came to check, and said all is good no swelling, no bleeding etc and nurse said Bp is a bit low - response was will be fine , go home - didn’t even bother to ask how I felt, I was in a lot of pain still and I was thinking are you that ignorant , my area of operation was swollen like a beach ball and another part next to it. I told them about passing water was painful- told me see my gp if an week not gone - thinking really ! So I got up in a lot of pain and still very disoriented and called my family to pick me up. The nurse asked me if had been given surgery socks as well as for prevention against clotting when I was leaving I said no, looked confused. Anyway then I got ready ready to leave - they gave me a couple off dressing and medication - but still no socks or any antibiotics. Another nurse told me not to rush leaving as she could see I was unwell, but I had to get out of there. It’s unbelievable in this day and age we treat ppl like this and then wonder why NHS is in such a state, you pay all this money for ignorance now I have arranged to see a my doctor when I should be recovering instead I am feeling depressed and stressed due to the poor after care.
Visited Don't know on May 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Neil, Thank you very much for sharing this feedback about your recent experience of care at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the poor way you say you were treated. The experience you describe is not what colleagues across the Trust aspire to deliver and I am sorry that it was your experience. I will share your feedback with the Day Surgery team. Unfortunately, given the public nature of this forum, I am unable to look into, and investigate your experience more fully - however, if you would like to add any further details please email fhft.patientexperience@nhs.net. Once again, please accept my apologies for your experience. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled We are so very lucky
Rated 5 stars out of 5
by Neil Russell - Posted on 20 May 2024
Unfortanely once again having to attend A&E from their being admitted due to an infection throughout the entire period 5 days the undersatanding, care, treatment proffessionalism at all levels being above expectation - Well done and Thank You
Visited Urology on May 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Neil, Thank you very much for taking the time to share this great feedback. It is reassuring to know that you were so well looked after and that all staff and teams looking after you worked together and successfully exceeded your expectations of care and recovery. I will share your feedback appropriately and I know the teams involved will appreciate you comments and thanks. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Efficient and kind
Rated 5 stars out of 5
by Terry Tippell - Posted on 05 April 2024
Took my wife to A&E at about 5am the reception staff were kind and helpful, the triage nurse saw her immediately and after that as it was categorised as non-urgent there was a wait of about 4 hours however her blood was taken for testing. When we saw the the doctor he was extremely efficient, had all the results to hand and reassured us about the situation. We left with a clear plan of what we had to do next, thank you very much we value our local hospital. Well done
Visited Accident and emergency services on April 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Terry, Thank you very much for taking the time to leave this feedback. I am delighted that your mutual experience was so positive and that you were so well looked after and left satisfied with the care you had received. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Caring professionals
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
I was very very nervous about my up and coming procedure - I was received by a cheerful kind young gentleman who put me at ease and made me feel safe and happy. All the staff in the ward were excellent and worked so well as a smooth team. The operating Doctor was also excellent- explained everything very clearly and put me at ease and made me feel safe in his hands. I went home feeling like I had had the very best care anyone could have. The staff were attentive and empathetic. I don’t know how they manage to be so consistently upbeat. They certainly looked after me to the highest standard. Thank you so much.
Visited Gastrointestinal and Liver services on April 2024
Review titled Wexham Park Hospital
Replied on 21 May 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback. It is lovely to know that you were so well looked after by staff at all levels and that the communication was so good and reassuring. Yours is the sort of patient experience we as a trust strive to deliver to every patient, every day. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Positive experience
Rated 5 stars out of 5
by Christine - Posted on 29 March 2024
I was admitted for day surgery at 1pm where I was taken into the ward and prepared for my procedure. The staff were so friendly and kind and also very reassuring. I was seen by the anaesthetist and surgeon who explained everything that was going to happen before being taken to theatre. Luckily there were no delays and I was in recovery before I knew it. Again staff in recovery were brilliant, I was back on the ward after about an hour where I had a drink, something to eat etc and was discharged by 5.30 pm after a catch up with once of the surgical team I also had a follow up call a few days after. Overall I was very pleased with my experience and feel lucky that we have our amazing NHS. Thank you to everyone (I’m so sorry I can’t remember many names)
Visited Gynaecology on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Dear Christine, Thank you very much for taking the time to leave this feedback following your recent experience of Frimley Health at Wexham Park. It is reassuring to know that you were so well looked after and that your procedure went to plan and ran to time. It is particularly pleasing to know that my colleagues looked after you so well and made the experience what it was. I will share your feedback with the team who looked after you who will be pleased to know that all their efforts are so appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Efficiency and Care
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2024
Recieved relatively quick and excellent service in A & E. Nurse, Doctor & Scan staff all kind, helpful and very efficient. Expected to wait a long time but saw 3 people in about 2 hours. An excellent experience all round.
Visited Accident and emergency services on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback following your recent visit to the Emergency Department at Wexham Park. It is reassuring to know that your experience was so positive with the system working as it should. I will share your feedback with the team who will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Can’t Fault the Amazing Service
Rated 1 star out of 5
by Victoria McFadden - Posted on 21 March 2024
Can’t fault A&E! All Staff were considerate & respectful. From triage, to follow up. Yes, it takes time! But the whole team were great. Thank you.
Visited Accident and emergency services on March 2024
Review titled Wexham Park Hospital
Replied on 22 March 2024
Dear Victoria, Many thanks for taking the time to leave such great feedback – it’s always reassuring to know that patients are so well looked after. I will share your feedback with the team in ED who will, I know, enjoy reading how much you appreciated their care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Hello?
Rated 1 star out of 5
by l Tarling - Posted on 30 March 2024
My mother was admitted last night and I have been calling for well over 20 minutes to find out where she is. No-one answered the phone, no recorded message. Absolutely unacceptable service.
Visited Don't know on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Hello, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for the situation you encountered. This is not the type of experience we want patients, relatives or carers to encounter. I hope that by now you have managed to speak to someone and are being kept in touch with your mother’s progress. However, if you are still having issues please contact the Patient Advice and Liaison Service (PALS) on fhft.palswexhampark@nhs.net and they should be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Professional Service
Rated 5 stars out of 5
by Christine - Posted on 15 February 2024
Upon arriving at the hospital I found the department easily. I booked in at the reception. They were busy on the phone, but I felt the person was extremely efficient and welcoming. I then was called for my ECG by again by an efficient professional member of staff who explained everything she was going to do. She was friendly and kind. Please feedback to the department, my gratitude in the service they provided and representing the NHS in a very positive light. I do work for another NHS trust, so appreciate the challenges the staff are under.
Visited Cardiology on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Christine, Thank you very much for taking the time to leave this lovely feedback. It’s always lovely to receive such a positive review and to be reminded about the quality of service we deliver. I am glad that your experience was so positive and it will be a pleasure to share your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Fantastic, Service
Rated 5 stars out of 5
by James doran - Posted on 07 February 2024
With in 1 hour 45 minutes of arriving. I had a x-ray and stitched up and gone home. Absolutely fantastic work from the NHS at Wrexham Park Hospital. I arrive there at 6 o’clock at night as I have cut open my hand and was needed stitches. I was seen to very quickly, as you can understand how many people were in A&E, the lady who stitched me up was very friendly and knows exactly what she’s doing great work thank you
Visited Accident and emergency services on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear James, Thank you very much for taking the time to leave this lovely feedback about your experience in the ED at Wexham Park. It is lovely to hear that you were so well looked after. I will share your feedback with the team involved who will be pleased to hear their work was so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
Information supplied by Frimley Health NHS Foundation Trust