Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hello?
Rated 1 star out of 5
by l Tarling - Posted on 30 March 2024
My mother was admitted last night and I have been calling for well over 20 minutes to find out where she is. No-one answered the phone, no recorded message. Absolutely unacceptable service.
Visited Don't know on March 2024
Review titled Wexham Park Hospital
Replied on 02 April 2024
Hello, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for the situation you encountered. This is not the type of experience we want patients, relatives or carers to encounter. I hope that by now you have managed to speak to someone and are being kept in touch with your mother’s progress. However, if you are still having issues please contact the Patient Advice and Liaison Service (PALS) on fhft.palswexhampark@nhs.net and they should be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Professional Service
Rated 5 stars out of 5
by Christine - Posted on 15 February 2024
Upon arriving at the hospital I found the department easily. I booked in at the reception. They were busy on the phone, but I felt the person was extremely efficient and welcoming. I then was called for my ECG by again by an efficient professional member of staff who explained everything she was going to do. She was friendly and kind. Please feedback to the department, my gratitude in the service they provided and representing the NHS in a very positive light. I do work for another NHS trust, so appreciate the challenges the staff are under.
Visited Cardiology on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Christine, Thank you very much for taking the time to leave this lovely feedback. It’s always lovely to receive such a positive review and to be reminded about the quality of service we deliver. I am glad that your experience was so positive and it will be a pleasure to share your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Fantastic, Service
Rated 5 stars out of 5
by James doran - Posted on 07 February 2024
With in 1 hour 45 minutes of arriving. I had a x-ray and stitched up and gone home. Absolutely fantastic work from the NHS at Wrexham Park Hospital. I arrive there at 6 o’clock at night as I have cut open my hand and was needed stitches. I was seen to very quickly, as you can understand how many people were in A&E, the lady who stitched me up was very friendly and knows exactly what she’s doing great work thank you
Visited Accident and emergency services on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear James, Thank you very much for taking the time to leave this lovely feedback about your experience in the ED at Wexham Park. It is lovely to hear that you were so well looked after. I will share your feedback with the team involved who will be pleased to hear their work was so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
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Review titled Amazing A&E
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I have multiple serious health conditions and the staff in A&E could not have been more thorough in my diagnosis and the after care, ensuring joined up care by multiple disciplines, has been amazing. Thank you all.
Visited Accident and emergency services on February 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Anonymous, Thank you very much for taking the time to leave this lovely feedback following your experience of care in ED at Wexham Park. It is great to receive and read feedback like this and it is reassuring to know that patients are receiving the care our colleagues strive to deliver on a daily basis. I know the ED team will appreciate your acknowledgement of their care. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Awful time
Rated 2 stars out of 5
by dawn - Posted on 16 March 2024
My mother was taken by ambulance to A&E, at first received very good treatment then after a shift change she was practically ignored by the nurse whose station was right by my mothers bed, she was humiliated by her in the most disgusting ways once I left. There was no care or kindness at all, my mother was very elderly and not one to make a fuss. If you need to go there in an emergency try to have someone stay with you all the time, some nurses just cant be bothered. A&E wasn't exceptionally busy at the time so there was no excuse!
Visited Accident and emergency services on January 2024
Review titled Wexham Park Hospital
Replied on 18 March 2024
Dear Dawn, Thank you very much for taking the time to share your mother’s experience of care in the ED at Wexham Park in January. Please accept my sincere apologies on behalf of the Trust for the apparent failures of care in relation to your mother. I am sorry that, on this occasion, we failed to deliver the standards of care we strive to. I will share your feedback with the ED team at Wexham who will use your mother’s story to improve the standards of care they deliver. If you wish to further escalate this feedback please email the Patient Experience team on fhft.patientexperience@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled 48 hours standard wait time
Rated 1 star out of 5
by Elliot Murphy - Posted on 19 January 2024
I have the unfortunate experience to have to wait in A and E for hours with no assistance. After attending an and e and spending 16 hours moving through the wait giving 5 different blood samples as they kept ‘losing’ them and told repeat lies from doctors claiming I would be seen in the next hour. Finally at midnight a doctor arrived to tell me they had left treating me too late and now I must return the next day for whst he promises will be max an hour booked in. So after being checked in and waiting 5 hours the consultant was then unable to do anything due to it being left too long so I was shipped back to A and E. if you can’t see patients don’t book appointments you plan to cancel it’s horrible service
Visited Accident and emergency services on January 2024
Review titled Wexham Park Hospital
Replied on 22 January 2024
Dear Elliot, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for the experience you report. I am – as I am sure you understand unable to respond to the specific details of you case in a public forum. However, if you would like to escalate it please contact fhft.palswexhampark@nhs.net who will support you. Please understand that this is not how the Trust aims to look after patients and I am sorry this has happened to you. I will share your feedback internally and it will be used to try to improve service delivery and patient care. ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.*** Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing care
Rated 5 stars out of 5
by Joanne Axten - Posted on 12 December 2023
All staff brilliant. Very clean, friendly staff - nurses and doctors. Was shown genuine kindness and support. One complaint was the 4 hour wait for meds in discharge lounge, but was well looked after and again the kind staff were so helpful and communicative
Visited Gastrointestinal and Liver services on December 2023
Review titled Wexham Park Hospital
Replied on 21 December 2023
Dear Joanne, Thank you very much for taking the time to write to share your recent experience of care at Wexham Park. I am delighted to hear that your care experience was so positive overall and that everything worked so well (apart from delay in the discharge lounge.) Thank you again for taking the time to share your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Outstanding experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
Emergency dept assessment within 1 hr of accidental fall at home. Busy Friday afternoon, yet care was outstanding, caring, empathic. Exemplary treatment by medical and nursing staff. I am a retired doctor and would be proud to have been a part of such a team.
Visited Accident and emergency services on December 2023
Review titled Wexham Park Hospital
Replied on 19 January 2024
Dear Anonymous, Thank you very much for taking the time to share your recent experience of ED at Wexham Park hospital. It is always lovely to receive feedback such as this and to be reassured that patients feel so well cared for, treated and looked after and I will share it with the team who will appreciate your words. ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.*** Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Improving, but still a long way to go
Rated 1 star out of 5
by Mr Jeremy Telfer - Posted on 27 December 2023
I have a lot of varied experiences with this hospital and none of them are great. We only have one child because of the trauma and cruel treatment we experienced having that child. My life was saved a few years later when I got sepsis from a nail in my leg, after refusing to leave unless treatment was given. I am grateful for that. My mother begged for her life in this hospital, but it didn't work. I'm forbidden for sharing the details of that here. My father had a problem with his catheter yesterday and needed expert assistance. After his previous 12 hr experience in the waiting room without being able to pass urine he said 'I'd rather die at home than wait in Wexham A&E again!' He waited until he was in agony so we could get an ambulance, as previously advised by the hospital staff. He was fixed and back home and being able to eat and drink again in 5 hrs, thank you and bless you. Having endured it myself, the A&E waiting room is quite a hellish place. My advice is take headphones and sustenance because your wait will be long. I only have respect and admiration for the staff, who have to operate in this outdated and inefficient facility. The nurses especially are fantastic. They are mostly caring and lovely people.
Visited Urology on December 2023
Review titled Wexham Park Hospital
Replied on 02 January 2024
Dear Mr Telfer, Thank you taking the time to share your feedback. While I am delighted that your extended family’s most recent experience with Frimley Health was positive – reading your observations about the staff who looked after your father was reassuring that our staff do successfully work together to give the best care to our patients – I was sorry to hear about some of the other experiences you (collectively) have had. All I can do is apologise on behalf of the Trust and reassure you that our teams do work hard to try to deliver the best care they can to all of our patients all of the time. Thank you again for you feedback – I will share your comments appropriately with colleagues internally. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Wonderful staff and hospital
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
I had to visit first A&E for an acute bout of cholecystitis and was admitted for 8 days. Although very busy on the day had the greatest of care from extremely friendly and dedicated staff in every department encountered (I stayed on Ward 2). A few weeks later I attended day surgery for gall bladder removal and again, had brilliant care. Best wishes to all involved. What a well run hospital.
Visited Accident and emergency services on December 2023
Review titled Wexham Park Hospital
Replied on 12 January 2024
Dear Anonymous, Thank you very much for your time in giving this feedback. It is lovely to read how positive your recent experiences with Frimley Health have been and it is really reassuring to know that you were so well looked after and cared for. I will share your feedback with the teams involved in your care who will, I know, appreciate your words. ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net*** Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust