University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A&E/Ward 2
Rated 5 stars out of 5
by Kathryn McCreedy - Posted on 13 April 2023
I just want to say thank you for looking after my mum when she was admitted via ambulance on 11/04/23 through A&E and Ward 2. As an A&E nurse myself in a different trust, I was really impressed with the level of kindness, support and good communication given to my mum as well as myself. I felt she was looked after and updated at every step of the way. I was able to stay with my mum while she was seen and sorted and I really appreciated that as I was expecting specific visiting times. I fully support the junior Doctors strike and I am behind them 100%. I would never have known there was a strike and the consultant we saw on ward 2 was informative and carried out his examination exemplary. The nursing staff were lovely including the staff nurse looking after my mum as well as the sister who discharged her. The healthcare staff offering my mum and myself food and drink regularly was really appreciated when I was really worried. We’re so lucky to have the NHS and I’m proud to be a part of it. My mum is doing better and we’re both thankful for our excellent experience. I would like the staff involved in my mothers care to be recognised is some way. Please do not hesitate to get in contact with me so I can give personal details in order to find the staff who looked after. Thank You.
Visited Stroke on April 2023
University Hospital Of North Durham has not yet replied.
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Review titled How it should be
Rated 5 stars out of 5
by Carol Unsworth - Posted on 21 April 2023
I am currently undergoing some investigations in the Dermatology department at UHND, so far 3 visits. The reception, nursing and medical staff, and the administrative staff on the telephone, have all just been outstanding at every visit and every telephone encounter. Everything has been explained really well, and I have absolute confidence in the team who are treating me. Though I’m fortunate to not be a regular visitor to the hospital, if every department is like this, well done UHND.
Visited Dermatology on April 2023
University Hospital Of North Durham has not yet replied.
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Review titled Absolutely horrible
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
Had to come out after. Been in for a lot of hours and staff weren’t to helpful and a lot of abuse going on felt uncomfortable
Visited Accident and emergency services on March 2023
University Hospital Of North Durham has not yet replied.
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Review titled Dirty
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
Was shocked to walk into a&e at how dirty the place was, I’ve never seen floors like it, and the smell of the place is like a pub, people standing right at the main doors smoking while poorly children walking by, shocks me that these people are not asked to move considering it’s says it’s a smoke free zone. you can smell smoke all the way up the corridor, I’ve never seen an a&e like it, safe to say I wouldn’t be returning. But most the staff we seen were nice and helpful just shocked the place is in such a state and it’s allowed to be like that.
Visited Accident and emergency services on March 2023
University Hospital Of North Durham has not yet replied.
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Review titled appalling attitude towards patients
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
I visited the A&E on Thursday 2nd March my daughter of 22 has autism, she is non verbal. My daughter had a bad foot she couldn't walk. we got an ambulance sent by 111. the ambulance workers managed to get my daughter down the stairs in a chair and sent us off to dryburn in our own car, the told us the phone dryburn and someone would be waiting for us at a&ewhen we got there no support was available, I went to the reception at A&E and was spoken to by a rude receptionist appalling attitude who shouldn't be in that job. anyway no details were there for my daughter and was told a poryer had been called for to come to our aid 45 mins later no porter. iphoned 111 again and asked for an appointment at shotley bridge were we should have been taken in the first place. we got an appointment within the hour and my daughter had a Xray. she had a fractured foot god love her. ihope I never have to visit that appalling a&eagain. awful place.
Visited Accident and emergency services on March 2023
University Hospital Of North Durham has not yet replied.
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Review titled Rude Staff
by golden duck - Posted on 21 March 2023
I came to the hospital for an appointment went to main reception with my letter. 2 members of staff were sitting talking so I stood waiting for them to finish. I stood for over 5 minutes and not even acknowledged by either. I then just walked away and tried to find the department my self. All they had to do was say we will be a couple of minutes but to be totally ignored I found just down right rude and ignorant.
Visited March 2023
Provided by Care opinion
University Hospital Of North Durham has not yet replied.
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Review titled Ward 17 most of staff were horrible people
Rated 1 star out of 5
by Julie Woodmass - Posted on 01 April 2023
Terrible I broke my hip I was on ward 17 the so called after care was beyond discussing I wasn’t given my medication I was treat like a 3 year old at times & a mental patient at other times I asked over n over for my pain relief just to be told they didn’t have it so I some how survived on paracetamol after having hip surgery so on the 6 th day I left the hospital I couldn’t take it anymore, I take morphine slow release plus the liquid the staff put me at risk by not giving me it I was suffering withdrawals plus the pain from my hip , not to mention the rudeness I could go on but I’ll finish by saying I am not terrified of having to go into hospital again
Visited Orthopaedics on March 2023
University Hospital Of North Durham has not yet replied.
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Review titled Shocked at A&E cleanliness and accommodation
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
New to area and this NHS facility. I was so shocked at the facility, filthy floors, a cleaner wiping all surfaces, including waste bins, hand rails, hand sterilising station, with a dirty dry j cloth no cleaning fluid not even any water to rinse said cloth. Covid, flu and Novo virus active in the area. Sick people being kept in these unsavoury and bad smelling rooms, beggars belief after the two years being locked down, no basic lessons learned !
Visited Accident and emergency services on March 2023
University Hospital Of North Durham has not yet replied.
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Review titled Dirty
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
Was shocked to walk into a&e at how dirty the place was, I’ve never seen floors like it, and the smell of the place is like a pub, people standing right at the main doors smoking while poorly children walking by, shocks me that these people are not asked to move considering it’s says it’s a smoke free zone. you can smell smoke all the way up the corridor, I’ve never seen an a&e like it, safe to say I wouldn’t be returning. But most the staff we seen were nice and helpful just shocked the place is in such a state and it’s allowed to be like that.
Visited Accident and emergency services on March 2023
University Hospital Of North Durham has not yet replied.
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Review titled An elderly person left dejected and withdrawn
Rated 2 stars out of 5
by Anonymous - Posted on 17 March 2023
Been under colorectal team. Massive weight loss worse since xmas 22. l had a painful bowel prolapse caused by explosive stools, l still have a prolapse too l was sent home with it, I'm elderly weight still dropping off me mainly because of continual diarrhea, and I have no suitable pain relief. All speaks for itself really. Truth of the matter is pets get better treatment from a vet my elderly dog did at the pdsa hospital, he had excellent care for his pancreatitis and didn't suffer like l am
Visited Accident and emergency services on March 2023
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust