The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Royal Victoria Infirmary.
Reviews
-
Review titled Wonderful Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
I visited last evening and I want to say the staff there are remarkable. I feel I wasted their time over Google frightening me in to going there when it is a place for life threatening situations. I was there over 3 hours and was treated impeccably though I feel terribly guilty now for going. They work so hard and it brought it home to me how silly I was being. I apologise profusely for wasting their valuable time and I think you're all Amazing and god knows what we would do without you. Thank you for all you do.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 February 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the accident and emergency department. We are pleased that you found the staff there to be remarkable and you were treated well while you were there. We will forward your feedback to the directorate, who will share with the team involved.
-
Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
I brought my mother to ward 45 after a GP referral. We found friendly reception staff on our arrival and mum was taken straight through. We were there for most of the day but in that time she received bloods, CT scan, diagnosis and treatment. All of the staff were friendly and approachable. Mum's doctor was lovely. So caring and polite. Well done ward 45. You're providing an excellent service!
Visited General Surgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 February 2024
Thank you for taking the time to leave your feedback regarding your mothers care on ward 45 at the RVI. We are pleased that you found the staff there to be friendly and approachable. We will forward your feedback to the directorate, who will share with the team involved.
-
Review titled Language Barriers in Healthcare
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Royal Victoria Infirmary, Leazes Wing, Ward 30 My father speaks only very basic English so there is a language barrier. I asked if I could be present when the doctors do their rounds to help translate. The staff, refused my request, she said, she didn't know when the the doctors come around. I asked if a translator could be present when the doctors do their rounds. The same excuse was given, and a translator could not be booked. In the end, the doctors did their rounds and checked my father with my father being unable to communicate with the doctors. I want to know if the staff understand how crucial effective communication between patient and doctor is for diagnosis, treatment and health outcome. What effect a language barrier has on the level of care given and the consequences for morbidity and mortality of the patient. The last time my father was in hospital he lost 10 kgs of weight in 5 weeks because of no appetite after bowel surgery. At home we, his family have had to ask and push him to eat and drink at every meal. We have tried very hard to stop the weight loss, so that my father is less frail, so he can restart chemotherapy. I asked the staff, if I could come in during mealtimes to help and encourage my father to eat. The staff refused my request, she said “let’s see how it goes, we are good at encouraging people to eat”. I asked, how when there is a language barrier, she then said, “mealtimes are protected” and “if I let one person in, I have to let everyone in which is unfair”. There was zero effort made to accommodate individual circumstances even if it benefits the patient’s recovery. There also appears to be in place, a blanket ban on any family support outside of visitor hours even if patients require support, and it appears many people have had their request to support family members rejected. I truly do not understand why there is such strong opposition to family support and the logic behind these decisions in Ward 30. My father called us multiple times during the night extremely agitated and for the first time expressing very negative thoughts. I asked the staff, if my mother could visit at 9 am to see my father. My father also expressed his wish to see us as soon as possible over the phone. Both staff, refused my request, the excuse was “mornings are busy” and “he looks alright now”. I asked, how did they check, they can’t even speak to him because of the language barrier. The staff hung up the phone after I questioned them multiple times on how they know he is alright and if they were getting him any help. Another example of zero effort made to adapt to individual circumstances and a strong opposition to family support even when required for the patient’s wellbeing from Ward 30.
Visited Gastrointestinal and Liver services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 March 2024
We are sorry for the recent experiences with your father's care at the Gastrointestinal Services at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Best neuro team ever
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
I’ve just spent a couple of days on Ward 16. The team are amazing, they work hard and always look after you well. They made my 2 days well cared for and were a great support. Just a fantastic team who thrive on helping you. The effort of care they offer is second to non.
Visited Neurosurgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your care on ward 16 at the RVI. We are pleased that you found the team who looked after you to be amazing, working hard to look after you well. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
-
Review titled Below knee amputation
Rated 5 stars out of 5
by John kerr - Posted on 08 April 2024
After my recent below knee amputation on ward 22 . Everything about this hospital is 1 st class and very professional. My consultant mr quasim nothing is ever to much trouble to him an absolute gentleman and top class consultant. I no it was a big step getting the amputation but through complications of infection etc thank you rvi for making my life so much better
Visited Orthopaedics on February 2024
Review titled The Royal Victoria Infirmary
Replied on 09 April 2024
Thank you for taking the time to leave your feedback regarding your care on ward 22 at the Freeman Hospital. We are pleased that you found the staff to be professional and the care you recieved has made such a difference to your life. We will pass on your feedback to the directorate, who will share with the staff involved in your care.
-
Review titled same day care, excellent
Rated 5 stars out of 5
by jackie murray - Posted on 13 March 2024
Mum had excellent care and treatment in the same day care unit part of A and E. All staff were very thorough and care was provided in a dignified manner, which as a nurses Mum and I appreciated. A nurse practitioner who looked after us was outstanding, she rang Mum a few days later with the results of a test. Thank you for the wonderful care.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 14 March 2024
Thank you for taking time to leave your feedback regarding your mum's care at the Accident & Emergency department, RVI. We are pleased that you found the staff to be thorough in their care provided and in a dignified manner. Your feedback will be forwarded to the directorate, who will share with the team involved in her care.
-
Review titled Great care on ward 19
Rated 4 stars out of 5
by Sophie - Posted on 20 February 2024
Would just like to say thankyou to all the staff in the ED came in on Monday the 12th finding it hard to breathe, and having high temperatures very upset they looked after me and didn’t make me wait to long then admitted me to the assessment suite then ward 19 for a few days when I tested positive for influenza A all the staff on ward 19 took great care of me and were very friendly and managed to get me feeling a bit better with temperature going down slowly! I was very scared as I’d never been admitted oin to hospital and they were re assuring that they’d get me on the mend as I was very poorly. Thankyou again to all my nurses, doctors and healthcare assistants I had look after me for the 5 days I was in there.
Visited Infectious Diseases on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your care at ED and ward 19 at the RVI. We are pleased that all the staff took great care of you and were able to get you feeling better. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
-
Review titled Unreliable
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
I was meant to get a call back after my doctors secretary got a message passed on to her about my medication which is important and I didn’t get a call back nearly a week when it’s important kept ringing each day and wouldn’t answer or ring me back. Finally got through to her after a week and she says “I’m his secretary and don’t have a message or note about it” then put me on hold and after 30 seconds found the note and then told me the changes , but just had that sitting there until I rang ? When I should have had a call about this week before hand
Visited Dermatology on January 2024
Review titled The Royal Victoria Infirmary
Replied on 29 January 2024
We are sorry for your recent experience at the Dermatology department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
-
Review titled Quick, thorough and professional
Rated 5 stars out of 5
by Sally Devine - Posted on 05 January 2024
I had a scheduled breast clinic appointment on a Junior Dr Strike Day. My first appointment where I was anxious but pleased to be seen within 2 weeks of a GP referral. Absolutely outstanding service. I was going to use my private healthcare but had no need to. I was seen by three separate people with different examinations within 45 mins. Thankfully nothing untoward was discovered and I felt I couldn’t have been treated more thoroughly or professionally. Amazing hospital and staff.
Visited Breast cancer services on January 2024
Review titled The Royal Victoria Infirmary
Replied on 09 January 2024
Thank you for taking the time to leave your feedback regarding your experience at your recent appointment. We are pleased that you were seen quickly and the staff treated you thoroughly and professionally. We will forward your feedback to the directorate, who will share with the team involved in your care.
-
Review titled Fantastic level of care
Rated 5 stars out of 5
by Lee Wardle - Posted on 12 January 2024
I was transported by Ambulance into the RVI late at night and within a couple of hours had seen the registrar who discussed what my options were and recommended surgery. I was placed on the emergency surgery list and within a few hours was undergoing spinal surgery. The level of care and attentiveness of the staff was first class and everybody made me feel at ease. I was very well looked after and due to the constant communication, felt confident of a good outcome. Cannot thank everybody enough.
Visited Neurosurgery on January 2024
Review titled The Royal Victoria Infirmary
Replied on 15 January 2024
Thank you for taking the time to leave your feedback regarding your care at the Neurosurgery department at the RVI. We are pleased that the staff made you feel at ease and you felt well looked after. We will forward your feedback to the directorate, who will share with the team involved.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust