The Royal Victoria Infirmary - Ratings and reviews
Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Janet Lakhani - Posted on 23 March 2024
Attentive, compassionate, polite and kind staff. Respectful, communicative and made me feel at ease. I felt confident in medical management, and give full marks for this experience
Visited Accident and emergency services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 25 March 2024
Thank you for taking the time to leave your feedback regarding your care at the Accident & Emergency Department, RVI. We are pleased that you were made to feel at ease by the staff, who you found to be attentive and communicative. We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Food made me ill
Rated 1 star out of 5
by Shamo - Posted on 17 March 2024
Tonight's food was utterly disgusting, sliced eggplant which looked like half eggplant half fish creature. Which then had been left outside rotten away for 50 years. The smell made me run to the toilet and be sick
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Reading off a screen
Rated 1 star out of 5
by Alex Lewis - Posted on 04 March 2024
Went to get my bloods done, unclear signs on where to line up. Ignored, then spoken to with distain. Saving graces were two lovely nurses who took my blood. Had a phone review today, the person on the phone was automatically rude, read off a screen. No humanity, spoke to me like I was stupid. Asked me unclear questions which I had to clarify and when I did talk about mental health they didn’t offer any service. Made me feel absolutely horrible all day. Never felt so belittled. Horrible service. I’m hoping to rearrange my appointment to Wansbeck as I don’t want to return to such a rude place. 0/10.
Visited Dermatology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
We are sorry for your recent experience at the Dermatology department, RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Sympathetic and professional
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2024
Attended Neuro radiology dept on Sunday 10 March 2024. My sister is undergoing treatment for spinal metastatic cancer.She is unable to sit and lie comfortably for any tests ,we were greeted by a lovely member of staff who took his time with her,explained everything and was very professional and kind to my sister and myself . She was treated with the utmost respect and every effort was made to alleviate her concerns and to help her with pain she issues during her scan . I did not catch his name but what a credit to your department.The lady assisting him was extremely friendly and helpful ,they both guided her through her procedure very attentively and professionally .We as a family are going through such an horrific time at the moment and would like to thank them so much for making our day a little more bearable .With our greatest thanks .
Visited Neurology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
Thank you for taking time to leave your feedback regarding your sisters care at the Neuroradiology department, RVI. We are pleased that you found the staff to be professional and kind, guiding her through the procedure and alleviating any concerns or issues of pain. Your feedback will be forwarded to the directorate, who will share with the team involved in her care.
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Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
I have been asked to wait for 5 hours, then one of nurses turned up and told me to wait for six hours. Then they changed the waiting time to 12 hours. Worst service ever
Visited Accident and emergency services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 04 April 2024
Thank you for taking the time to leave your feedback regarding your experience at the Accident and Emergency department at the RVI. We are sorry that you had a long waiting time while attending the service and if you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Meals not good
Rated 1 star out of 5
by Mosfad - Posted on 17 March 2024
Tonight's food which was served to me is worse than what you'd get in prison. Wouldn't even serve it to the Russian army. Veg was rotten, potatoes were half raw. Would write more but nhs won't let me be honest
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Ward 37
Rated 5 stars out of 5
by Danielle Burn - Posted on 17 February 2024
Just spent 5 days on ward 37 and all I can say is wow! The staff from start to finish have been amazing, I honestly did not feel like I was in hostipal. They are so caring and are always there to help with anything you need. It actually felt like I was in a hotel! Thank you again for everything.
Visited Plastic surgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your care on ward 37, Plastic Surgery at the RVI. We are pleased that all the staff caring and were there to help you with anything that you needed. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Friendly and good service
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
We arrived in a and e from the airport where my mum had fallen and injured her wrist and chin. We were directed to minor injuries where we were seen promptly by a friendly and informative nurse, had glue applied and an X-ray organised. Not long after the results came, and after discussion with the orthopaedics a cast applied. We were out within 4 hours, and got our flights out the next morning.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your mothers care at the Accident & Emergency department, RVI. We are pleased that you found the team who looked after you to be friendly and informative. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Wonderful Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
I visited last evening and I want to say the staff there are remarkable. I feel I wasted their time over Google frightening me in to going there when it is a place for life threatening situations. I was there over 3 hours and was treated impeccably though I feel terribly guilty now for going. They work so hard and it brought it home to me how silly I was being. I apologise profusely for wasting their valuable time and I think you're all Amazing and god knows what we would do without you. Thank you for all you do.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 February 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the accident and emergency department. We are pleased that you found the staff there to be remarkable and you were treated well while you were there. We will forward your feedback to the directorate, who will share with the team involved.
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
I brought my mother to ward 45 after a GP referral. We found friendly reception staff on our arrival and mum was taken straight through. We were there for most of the day but in that time she received bloods, CT scan, diagnosis and treatment. All of the staff were friendly and approachable. Mum's doctor was lovely. So caring and polite. Well done ward 45. You're providing an excellent service!
Visited General Surgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 February 2024
Thank you for taking the time to leave your feedback regarding your mothers care on ward 45 at the RVI. We are pleased that you found the staff there to be friendly and approachable. We will forward your feedback to the directorate, who will share with the team involved.