The London Independent Hospital
1 Beaumont Square, Stepney Green, London, E1 4NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Day Surgery Acad Ward 3d 'Outstanding Care Provided'
Rated 5 stars out of 5
by F Monni - Posted on 05 November 2022
I came in for day surgery on 5/11/2022. I was very anxious and nervous to past experiences but very quickly was given plenty of reassurance. I was suprised how well the team was led and how well they all worked together. I would love to leave names and congratulate the team in the excellent care they provided me and others around me I observed. I visit every 6xmonths and I have never felt so relaxed and well looked aftered. We need more people to step forward to recognise outstanding care to this quality. I would like to thanks all individuals who took care of me today. Great work and a massive asset to the service. They didn't make me feel alone I felt very comfortable during my stay and appreciate the help and extra mile they went to for patients aswel as myself. Thank you!
Visited Don't know on November 2022
Review titled The London Independent Hospital
Replied on 10 November 2022
Dear Monni We take great pleasure in reading your feedback. As healthcare provider, we understand the importance of making patients feel comfortable and reassured. We are glad to hear that our team did a wonderful job making you feel at ease during your visit. We appreciate you taking the time to describe your journey with us and are happy you had a successful procedure. Our team will be delighted to read your kind comments. We will be sure to share your amazing review with them and other members of staff. Thank you once again and wish you all the best. Team at The London Independent Hospital
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Review titled Terrible hospital
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
I was referred by my GP in march 2022. I have not had a single letter or phone call about an appointment. When you call no one answers the switch board and when they do finally answer they fob you off stating that someone will call back but they don’t. Im still waiting for an appointment!!!!!!!!
Visited General Surgery on September 2022
Review titled The London Independent Hospital
Replied on 10 October 2022
Dear Sir/ Madam We are sorry you have experienced some challenges reaching us. We aim to provide a service that makes it easy for all of our patients to contact us and communicate with us. We understand our telephone lines can be very busy at times, however we are working extremely hard to ensure all patients are booked in for a consultation or treatment at the appropriate time. Please be rest assured a member of staff will contact you regarding your referral. In the meantime, if you are not satisfied with this response and would like to delve into this further, please send your details to email address below: LIHpatientfeedback@circlehealthgroup.co.uk
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Review titled urology - hydrocele
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
The surgery took six months to fully recover from, I suspect due to the way that it was carried out. I have since had a more complicated surgery on the same area and the recovery time was a few weeks. I have repeatedly been trying to get my surgery notes from my GP and through the Bmi Hospital. It is impossible to get my surgery notes or to get proper information or to get any follow-up. I found the experience devastating and I remain furious.
Visited Urology on August 2022
Review titled The London Independent Hospital
Replied on 24 April 2024
Dear Sir/Madam, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced. Your feedback is crucial, and we'll work to address your concerns promptly. Please rest assured, we have escalated this to the relevant department, a member of our team will be in touch. Best wishes, Team at London Independent Hospital
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Review titled Disorganised and uncaring for NHS patients
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2022
Although admin staff at this hospital really tried to be helpful in person, the dismissive attitude of the consultant (even after complaining) and the absence of any promised phone calls to schedule appointments, destroyed my confidence in the hospital. As a result I have gone to a NHS provider that has so far provided an excellent experience.
Visited Ophthalmology on August 2022
Review titled The London Independent Hospital
Replied on 21 September 2022
Dear Sir/Madam Thank you for sharing your experience with us. Your feedback is very important to us as it helps us to review our services and understand how we can help you better. We are sorry you felt our consultant was dismissive towards you. We always aim to deliver an exceptional service to our patients which includes being attentive, professional and caring at all times, therefore any behaviour contradictory to this directly goes against our values and principles. We hope to gain your confidence once again in the future and will be addressing this matter to avoid any similar occurrences. Best Wishes Team at The London Independent Hospital
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Review titled Very slow, and dishonest to NHS referred patients
by Tehmoor Riaz Bhatti - Posted on 04 August 2022
I'm a patient waiting for Hernia Surgery since the beginning of this year. My appointment had been delayed 3 times initially and finally got to checked up in last month. Dr. said hospital will get in touch for surgery discussion but no contact so far, more than 5 weeks now. Tried to contact the hospital but they have no telephone line for NHS referred patients. When you call on their usual number (for private number), the staff says they can't help.
Visited Don't know on July 2022
Review titled The London Independent Hospital
Replied on 10 October 2022
Dear Tehmoor Thank you for getting in touch with us and for sharing your concerns. We are sorry you experienced some delays with your initial consultation. We try to make our patients journey go as smoothly as possible however, on some occasions, changes and alterations are made to appointments due to unforeseen circumstances. Once you have been seen by a consultant, our team will work to schedule you in for a second appointment at the appointed time. Your details have been forwarded to our team who will look into this for you and respond accordingly. Best Wishes The London Independent Team
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Review titled Delayed care
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2022
I have had 2 appointments over the last 4 months cancelled without sufficient notice from the Urology department. I have emailed and called them multiple times promising that they would arrange for someone to speak with me, and then I wait with no response.
Visited Urology on June 2022
Review titled The London Independent Hospital
Replied on 12 July 2022
We are truly sorry for the lack of communication you have experienced with our hospital and would also like to apologise for the cancellations. Unfortunately, due to unexpected circumstances and also for the safety of our patients, we sometimes have to cancel and/or make amendments to appointments. Please leave us an email on LIHPatientFeedback@bmihealthcare.co.uk with your name, telephone number and address so that we can get back to you as soon as possible. Team at The London Independent Hospital
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Review titled Terrible hospital
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
Went to ENT many times to be told nothing wrong, another clinic diagnosed retracted eardrum. Their is no parking available realistically and two disabled bays that are on street. Will not return to this hospital now for anything and would not recommend.
Visited Ear, Nose & Throat on June 2022
Review titled The London Independent Hospital
Replied on 16 January 2024
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We genuinely appreciate your input as it helps us improve our services. We sincerely apologise for any inconvenience you encountered during your visits, We take your concerns seriously, and we will investigate the matter further. Best wishes, Team at London Independent Hospital
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Review titled Duty of care
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Referred to lih may 2022, first consultant cancelled consultation day prior not now taking nhs patients. Second consultant went home leaving me sitting for 2hrs in waiting area. Had 2 mri scans but as of May 2023 haven't seen anyone, help!
Visited Ophthalmology on June 2022
Review titled The London Independent Hospital
Replied on 05 May 2023
Dear Sir/Madam We are sorry you have not been able to reach us. As I cannot see your name on your profile, I am unable to raise this with the team. Please send an email to LIHPatientFeedback@circlehealthgroup.co.uk with your full name and contact information, including details about your concern. Best Wishes Team at London Independent Hospital
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Review titled Shocking Hospital
Rated 1 star out of 5
by Mehbs - Posted on 13 June 2022
Was referred here by my GP, took a while to see the consultant but when I was seen the test and scans where done quick. After that all was downhill. Took ages to book a appointment with consultant again to review the results, after which I was told I need a day case procedure. However after that, twice my surgery has been cancelled once on the day 2 hours before my surgery via text message and the 2nd time the evening of the day before the surgery. This after calling me to say its going ahead. The 2nd time I even waited to arrange child care as I knew how shoddy the service was, yet they cancelled after confirming. There is 0 regard for patients in this place, or the impact their decisions have on peoples lives.
Visited Don't know on June 2022
Review titled The London Independent Hospital
Replied on 01 August 2022
We are very sorry to hear that you had your procedure cancelled multiple times. We can only imaging how frustrating this must be. Unfortunately, there are times where procedures have to be cancelled at the last minute but our teams do try to do all they can to avoid this, where possible and only go ahead with a cancellation for the safety of the patient. We do put our patients' safety at the forefront of everything that we do, but we do understand that this does nothing to help with the inconvenience and frustration that you have experienced, which we can only apologise for. Best wishes Team at The London Independent Hospital
Information supplied by Circle Health Group Limited