Teddington Memorial Hospital
Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex, TW11 0JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful hospital
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2022
Went in to the hospital for my issue and the nurse straight away had a very dismissive nature. Instead of asking me questions about my symptoms, how long I had this issue, she straight away asked me what I have been using to treat this. As I am on benefits and medically exempt I asked if I could have the medication prescribed and she said no as it is over the counter prescription. I have been prescribed medication for the same issue before. Also my GP have prescribed me medication that is available over the counter this year. She clearly did not want to help me and her nature was very dismissive. I also showed her what medication I was given for the same issue this year and she didn’t want to listen. I checked the NHS website and my condition is not one of the conditions where you can get over the counter medication! Absolutely awful service. Not happy
Visited Urgent care centre on August 2022
Review titled Teddington Memorial Hospital
Replied on 15 August 2022
Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your experience and for any distress this may have caused. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2022
Waiting area clean and well organised.Staff dealt professionally with a rude patient.The nurse practitioner immediately understood my problem and provided the necessary antibiotic after taking my medical history.He was also kind and cheerful in spite of being busy.
Visited Urgent care centre on August 2022
Review titled Teddington Memorial Hospital
Replied on 17 August 2022
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team
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Review titled Excellent Caring Service
Rated 5 stars out of 5
by Barry Burkett - Posted on 16 August 2022
Recently referred by my GP to attend A&E or an Urgent Treatment Centre for Shingles around my eye a friend advised me to visit Teddington UTC and I'm so pleased I did. It was a Sunday, and there were a number of people waiting to be seen but from the moment I arrived I felt the staff cared about me and the others waiting. The reception staff were efficient and knowledgeable enough to direct me to a side room away from other patients, as there 2 pregnant ladies waiting to be seen. Whilst in the side room waiting my turn nursing staff made welfare visits to check I was okay. The clinical staff made an initial examination of my eye, talked me through any potential problems, prescribed medication and arranged a follow-up telephone consultation with the eye unit at Kingston. These are challenging times for the NHS and whilst the whole team at Teddington had lots of patients to deal with and my problem was not significant in the scheme of what was going on at that time they made me feel I was important to them. For the respect, care and treatment given I say 'Thank-you'.
Visited Urgent care centre on August 2022
Review titled Teddington Memorial Hospital
Replied on 17 August 2022
Thank you for your feedback about the service at Teddington Memorial Hospital. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled Excellent local facility
Rated 5 stars out of 5
by Stephen, Hampton Hill - Posted on 01 August 2022
This is the second time I have visited the Urgent Care Centre and I have been impressed on both occasions. On my recent visit, the staff were polite and professional. The waiting area was clean and I felt safe, and the care and treatment I received were excellent in a situation that could have seen my health deteriorate rapidly. Thank you.
Visited Urgent care centre on July 2022
Review titled Teddington Memorial Hospital
Replied on 03 August 2022
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Andy Cole - Posted on 02 July 2022
Friendly & professional service yesterday with a 95 Yr old lady with extreme shoulder pain. Cannot rate this place & staff high enough. Thank you so much for your brilliant care & attention.
Visited Urgent care centre on July 2022
Review titled Teddington Memorial Hospital
Replied on 04 July 2022
Thank you for your feedback about the service at Teddington Memorial Hospital. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2022
Turned up at 7pm. To urgent care. Closes at 8. Told too busy. Go away come back in the morning. Or go to a and e.
Visited Urgent care centre on June 2022
Review titled Teddington Memorial Hospital
Replied on 06 June 2022
Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your experience and for any distress this may have caused. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2022
Attended 11th June 2022, and from Reception to Urgent Care staff we had a very pleasant experience. Staff were all very kind and curteous, we didn't feel rushed at all. The waiting room and facilities were very clean. The wait was what we expected to be and I cannot thank enough to all Staff we came across.
Visited Urgent care centre on June 2022
Review titled Teddington Memorial Hospital
Replied on 13 June 2022
Thank you for your feedback about the service at Teddington Memorial Hospital. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled Kindness
Rated 5 stars out of 5
by Virginia Heredia - Posted on 24 June 2022
Kindness, professionalism and care shown in the Lymphoedema department. Such a good team giving great support.
Visited Don't know on June 2022
Review titled Teddington Memorial Hospital
Replied on 24 June 2022
Thank you for your positive feedback about the Lymphoedema department in Teddington Memorial Hospital. I have passed your kind feedback to the service so they can share with the team.
Information supplied by Hounslow and Richmond Community Healthcare NHS Trust