Teddington Memorial Hospital - Ratings and reviews
Reviews
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Review titled An amazing hospital with superb staff
Rated 5 stars out of 5
by Nicholas Walker - Posted on 01 March 2023
I am a visitor to Hampton area, where my sister lives. I became ill on 28/2 and she brought me to your hospital for a check. Throughout my visit I was treated with immense professionalism, expertise, courtesy and kindness. I cannot praise the staff highly enough.
Visited Don't know on February 2023
Review titled Teddington Memorial Hospital
Replied on 02 March 2023
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Care, compassion, professionalism at the walk-in centre
Rated 5 stars out of 5
by Ann Coward - Posted on 15 January 2023
As both my GP practice and the out of hours service were both closed, I had occasion to attend the walk-in clinic at the hospital. From the moment I walked in (feeling pretty poorly) I was treated with care, compassion and professionalism, from the receptionist taking my details to the nurse reading test results, diagnosing and ultimately prescribing. Thank you for the way I was treated on what was a busy afternoon for staff.
Visited Urgent care centre on December 2022
Review titled Teddington Memorial Hospital
Replied on 16 January 2023
Thank you for your feedback about the service at Teddington Memorial Hospital. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled Excellent service
Rated 5 stars out of 5
by Joyce - Posted on 09 November 2022
First class treatment - from the friendly greeting at the door to the helpful reception staff. Then excellent care from a nurse - she suspected a fracture and booked an x-ray. The process ran very smoothly and I was soon seen again, given a splint and booked into a fracture clinic. I was in and out within an hour - fantastic service. I think everyone should have access to this type of care at a local level.
Visited Urgent care centre on November 2022
Review titled Teddington Memorial Hospital
Replied on 09 November 2022
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Diabetic Eye Test Clinic - Signage
Rated 4 stars out of 5
by Malcolm M - Posted on 13 October 2022
On attending the diabetic eye test clinic yesterday I entered the main entrance where there was no reception staff but a notice board listing the various departments and a map of were they were located. However, the diabetic eye test clinic was not listed. Myself and another gentleman were wandering around trying to find it when we eventually came across a member of staff who was able to direct us to the correct location. It would have been much more helpful to have the clinic included on the list at the entrance so we could have gone directly to the clinic. Once we arrived at the clinic everything was fine.
Visited Don't know on October 2022
Review titled Teddington Memorial Hospital
Replied on 17 October 2022
Thank you for your feedback about the Teddington Memorial Hospital. The Teddington Memorial Hospital hosts various outpatient clinics, the retinal screening clinics are run by NEC Software Solutions, South West London Diabetic Eye Screening Programme (SWL DESP). We have been advised the appointment letter should have had directions to the outpatient clinics, I am sorry if this was not communicated to you. I have shared your feedback with the team to help improve our services.
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Review titled Compassionate Doctor
Rated 5 stars out of 5
by ThanksDoc - Posted on 10 October 2022
My mom had a bit of a fall and to doctor we saw was extremely compassionate about the whole situation, giving us a step by step on things to do next and what signs to keep an eye on. The doc also gave general advice for my mom's underlying condition. In general, making us feel extremely comfortable while giving us ways to improve my mom's quality of life.
Visited Urgent care centre on October 2022
Review titled Teddington Memorial Hospital
Replied on 12 October 2022
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Really really great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2022
At a time when its difficult to see a gp Teddington Memorial Hospital, walk-in centre Is incredible. The centre is calm and organised The receptionist friendly, patient and professional The nurse was thorough and professional The doctors were good A great centre, no bad or judgemental attitude from all we came across. Please keep up the great work, dont lose your positive and work standards :)
Visited Urgent care centre on September 2022
Review titled Teddington Memorial Hospital
Replied on 07 September 2022
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Brilliant service
Rated 5 stars out of 5
by Georgina - Posted on 25 September 2022
I injured my knee in a heavy fall and was advised by 111 to attend a walk in centre. Staff were friendly and informative from the start. We were advised it was around 1 hr 30 min wait to be seen but I was seen by a doctor, had an X-ray and saw the same doctor within an hour. Fortunately no major damage but I was given really clear information on what to do to help recovery at home. Overall, a very impressive, informative and friendly service from start to finish.
Visited Urgent care centre on September 2022
Review titled Teddington Memorial Hospital
Replied on 26 September 2022
Thank you for your feedback about the service at Teddington Memorial Hospital. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
My 16 month old son twisted his arm falling over this morning. He was clearly in pain and within an hour he had seen a fabulous nurse who quickly ‘re-set’ his arm. He is fully able to move his arm again and pain free. Tmh is a wonderful facility the community are incredibly lucky to have - thank you!!
Visited Don't know on August 2022
Review titled Teddington Memorial Hospital
Replied on 06 September 2022
Thank you for your feedback about the service at Teddington Memorial Hospital. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled awful service
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2022
Went in to the hospital for my issue and the nurse straight away had a very dismissive nature. Instead of asking me questions about my symptoms, how long I had this issue, she straight away asked me what I have been using to treat this. As I am on benefits and medically exempt I asked if I could have the medication prescribed and she said no as it is over the counter prescription. I have been prescribed medication for the same issue before. Also my Gp Livi have prescribed me medication that is available over the counter this year. She clearly did not want to help me and her nature was very dismissive. I also showed her what medication I was given for the same issue this year and she didn’t want to listen. I checked the NHS website and my condition is not one of the conditions where you can get over the counter medication! Absolutely awful service. Not happy
Visited Urgent care centre on August 2022
Review titled Teddington Memorial Hospital
Replied on 15 August 2022
Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your experience and for any distress this may have caused. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Awful hospital
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2022
Went in to the hospital for my issue and the nurse straight away had a very dismissive nature. Instead of asking me questions about my symptoms, how long I had this issue, she straight away asked me what I have been using to treat this. As I am on benefits and medically exempt I asked if I could have the medication prescribed and she said no as it is over the counter prescription. I have been prescribed medication for the same issue before. Also my GP have prescribed me medication that is available over the counter this year. She clearly did not want to help me and her nature was very dismissive. I also showed her what medication I was given for the same issue this year and she didn’t want to listen. I checked the NHS website and my condition is not one of the conditions where you can get over the counter medication! Absolutely awful service. Not happy
Visited Urgent care centre on August 2022
Review titled Teddington Memorial Hospital
Replied on 15 August 2022
Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your experience and for any distress this may have caused. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.