Salford Royal - Ratings and reviews
Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by MRS GWEN CHARNOCK - Posted on 02 April 2024
Just wanted to say how much we appreciated the care and attention my Dad received at the Renal Unit at Salford Royal today. Everyone we met - including the Reception/Patient Admin, were very helpful, caring and made my Dad feel very welcome on the unit. Everyone went out of their way to make our experience pleasant. The Renal Consultants and Chronic Kidney Team are simply excellent. They really take the time to discuss treatment plans with you - both in hospital and once you've been discharged. NHS treatment at it's best... Highly recommended.
Visited Nephrology on April 2024
Salford Royal has not yet replied.
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Review titled Amazing staff and treatment
Rated 5 stars out of 5
by Mark Freeman - Posted on 25 April 2024
Went in 18th April for surgery on my bowel, everyone from the receptionist, nurses, cleaners and physio were the most pleasant, patient and polite people I’ve met. They made the experience so much more easier to deal with, they were always happy to answers questions or just chat if they had the time. Wards I was on were clean, toilets were always kept clean, always offered a brew and water jugs were always topped up, had plenty of space around my bed for visitors. Enjoyed helping giving students an insight on enhanced recovery (even one was brave enough to watch the surgery itself). So thank you to all the staff involved in my treatment and care.
Visited Colorectal cancer services on April 2024
Salford Royal has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I was on the hospital with strong chest pain from 16.45 pm on 8 april till 6.50 am 9 april without a doctors visit
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 12 April 2024
Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department. To investigate the matter further we and respond appropriately we would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail of your visit as possible. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Rude
Rated 1 star out of 5
by J Davies - Posted on 09 April 2024
Sunday morning I reluctantly took myself to Trafford hospital with an abscess in my throat. A quinsy. I was sent to Salford Royal ENT urgently. Sadly I had to see the A &E triage nurse. She phoned ENT and told them I had no symptoms apart from a raised heartbeat probably due to rushing into A &E. Why did she think it ok to talk to me and my partner as though we were complete fools. She said I didn't have hot potato neck!! Rude rude rude. Went through to ENT. Hooked up to IV antibiotics steroids had abscess drained and spent two days in hospital. Triage nurse shouldn't be working with the public. She obviously hates her job and people. It upset me I felt a complete fool a time waster and a fraud. I look forward to a response. Let's not forget a I didn't pitch up at A&E I was sent by a doctor.
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 12 April 2024
Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department. We are extremely sorry to hear that your experience during triage assessment was not up to our high standard and we would like to apologise. We have forwarded your comment on to the senior leadership team so your feedback can be noted. We would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail of your visit as possible so that we can investigate the matter further. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Professional and Personal Service
Rated 5 stars out of 5
by Roy Harding - Posted on 20 March 2024
I’d like to thank all the staff in the Endoscopy Unit for the fantastic care and treatment I received today, both before and during my procedure. Everyone was professional but most importantly caring, putting me at ease, and making a potentially stressful time, as relaxing as possible.
Visited Don't know on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time to tell us about your recent endoscopy experience at Salford Royal. We are glad to hear that our teams were able to put you at ease before and after your procedure and made the process less stressful. We will pass on your kind words to those involved so they know what a difference they have made to your care. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Exemplary care and kindness from Victoria in A&E
Rated 5 stars out of 5
by William Winstanley - Posted on 17 March 2024
The gentle care and kindness I experienced today from a doctor I'm prevented from naming, and her colleagues in A&E, I shall never forget. The diagnosis was swift and the provision of walking aids was perfect William Winstanley
Visited Accident and emergency services on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Dear William. Thank you for taking the time to tell us about your recent Emergency Department experience at Salford Royal. We are pleased to hear that our team were supportive and sensitive during your visit and through your care. We will pass on your kind words to those involved. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Fantastic care and follow on
Rated 5 stars out of 5
by Skeels - Posted on 25 March 2024
When I dialled 999 due to having an severe allergic reaction to an antibiotic I was scared and frightened. The paramedics took me into Salford Royal A&E and every member of staff I came across was friendly, patient and caring. I spent 7 hours in Majors 2 and they wee super busy but very well organised. I received the help I needed plus a referral for surgery the next day. They were thorough and kept me calm. Thanks so much.
Visited Accident and emergency services on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time for leave a 5 star review of your experience at Salford Royal Emergency Department. We are happy to hear that our team in A&E were supportive and sympathetic of your visit and were patient and caring towards you. We will pass on your kind words to those involved so they know what a difference they have made to your care. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
We had to attend the Panda unit for our 16 month old daughter. We were seen very quickly and the staff were so kind and very informative. The communication with us was fantastic and we felt so reassured. Absolutely great unit with lovely staff.
Visited Children's & Adolescent Services on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time to tell us about your recent experience at The Panda Unit at Salford Royal. It is wonderful to hear that our team were able to reassure you during what was a worrying time and supported you and your family. We will pass on your kind words to those involved so they know what a difference they have made to your care. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Can’t get through
Rated 3 stars out of 5
by Mrs Debbie Barker - Posted on 15 March 2024
I used to ring my specialists secretary, who was amazing, but unfortunately she is on long term sick. The phone isn’t picked up at the switchboard, I just get cut off. I really need to speak to a spinal secretary about my appointment but can’t get through to one. The patient pass only seems to deal with new referrals.
Visited Neurosurgery on March 2024
Review titled Salford Royal
Replied on 21 March 2024
Dear Debbie Thank you for taking the time to tell us about your experience when trying to contact Salford Royal. We are sorry to hear that you have had difficulty getting through on the phone and we would recommend that you make contact with our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail as possible so that they can make contact with the department and ask them to contact you. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Blue badge discrimination
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2024
Attended for an appointment having a registered blue badge and barrier would not open. Pressed help to be told it would need to be re-registered as database was different. Parked and slowly walked a long distance to the parking office and told it couldn't be registered as only those attending regularly could register a blue badge. My ticket was validated for my free parking. I must have walked over a mile yesterday back and forwards then to my appointment elsewhere on the site. I am disabled and have limited mobility. Why is it that I am told different things and why are disabled people discriminated against based on how often they attend?. This is a disgraceful policy forcing those with limited mobility to walk to and fro because blue badge spaces are abused by those who don't need them so they can't get parked near their appointment. It shouldn't matter how often people attend if they have a blue badge it is registered as before.
Visited Don't know on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time to tell us about your recent car parking experience at Salford Royal. We are extremely sorry to hear that you had difficulty in gaining access to a disabled space in our car park. We would ask if you could formally log your concern with our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail as possible about your visit so that this issue can be addressed. In the meantime, please be assured that your comments have been seen by the senior leadership team. We would like to thank you for bringing this issue to our attention. Kind Regards The Patient Experience Team The Northern Care Alliance