Russells Hall Hospital - Ratings and reviews
Reviews
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Review titled Caring
Rated 5 stars out of 5
by Elaine Auzins - Posted on 10 January 2024
I came for a colonoscopy today 9.01.2024, A daunting experience for anyone but as a disabled wheelchair user I found the staff to be extremely helpful, kind and caring. The efficiency of the service I could not fault. So thank you Colonoscopy team for being so kind and understanding, it’s reassuring to know that this service does work, so if called get it checked and don’t be frightened the staff are on your side! Elaine Auzins
Visited Diagnostic Endoscopy on January 2024
Review titled Russells Hall Hospital
Replied on 17 January 2024
Dear Elaine, Thank you for taking the time to tell us about your positive experience with our Colonoscopy team. We are delighted to hear that staff were able to provide excellent care and treatment during your colonoscopy and was able to keep you at ease. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Joanne Worsfold - Posted on 15 January 2024
All staff were very kind and caring, from the nurse who booked me in on arrival, the nurse who took me down to theatre and the various members of staff who looked after me whilst waiting to go into theatre. The staff who looked after me in recovery and saw to my pain relief and the nurse who looked after me back on the ward post op.
Visited Oral and Maxillofacial Surgery on January 2024
Review titled Russells Hall Hospital
Replied on 17 January 2024
Dear Joanne, Thank you for taking the time to tell us about your positive experience at our hospital. We are happy to hear that staff provided excellent care and treatment during your time at our hospital. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Great nurses
Rated 5 stars out of 5
by Joan Bradley - Posted on 04 January 2024
My husband had to go to rapid access urology clinic The male and female nurse we saw were absolutely brilliant. Explained everything that we needed to know Very straightforward which we welcomed Came out with an upbeat attitude Thank you
Visited Prostate Cancer Service on January 2024
Review titled Russells Hall Hospital
Replied on 11 January 2024
Dear Joan, Thank you for taking the time to tell us about your husband’s positive experience at our Rapid Access Urology Clinic. We are delighted to hear that staff provided excellent care and treatment for your husband. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Packed NYE but fantastic service
Rated 5 stars out of 5
by Ben - Posted on 31 December 2023
Had to take my wife into A&E with suspected appendicitis. Only waited 15 mins in a packed a&e for her to be seen. And was promptly told to go upto a ward to get her checked out. Fortunately it wasn't appendicitis . We were in and out in under 3 hours. We cannot thank the staff enough.
Visited Accident and emergency services on December 2023
Review titled Russells Hall Hospital
Replied on 03 January 2024
Dear Ben, Thank you for taking the time to tell us about wife’s positive experience at our Emergency Department. We are delighted to hear that staff were able to provide excellent care and treatment for your wife. We have passed on your kind words to our Emergency Department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Professional
Rated 5 stars out of 5
by KEVIN MARTIN GIBLIN - Posted on 14 December 2023
Absolutely first class and caring. My wife has been treated with compassion understanding professional care. Who knows what the future brings but I know with Russell's hall hospital cardio care my wife has the best in charge. God bless all of the many who have helped my wife.
Visited Cardiology on December 2023
Review titled Russells Hall Hospital
Replied on 15 December 2023
Dear Kevin, Thank you for taking the time to tell us about your wife’s positive experience at our hospital. We are happy to hear that staff were able to provide excellent care and treatment for your wife. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Great team
Rated 5 stars out of 5
by Joan Bradley - Posted on 12 December 2023
My husband was admitted to Rainbow Ward with blood clot and fast beating heart. I must say everyone from the doctors to the nurses have been absolutely brilliant with the patience of saints. Just to say from me and my son's and husband.Thank you
Visited Accident and emergency services on December 2023
Review titled Russells Hall Hospital
Replied on 13 December 2023
Thank you for taking the time to post your 5 star feedback about The Dudley Group NHS Foundation Trust. We are delighted that your husband's experience on the Rainbow Unit was such a positive one. We pride ourselves in offering our patients the highest standards of care and we will be very happy to pass your kind comments onto senior management on the Rainbow Unit. Kind Regards, The Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Jackie - Posted on 25 January 2024
Attended A&E with a broken shoulder. Waiting times were acceptable. X-rayed quickly and respectfully. Follow up appointments at Orthopaedic clinic were timely. Orthopedic consultants were attentive and informative. Instructions and advice were clear and thorough. Every member of staff I encountered in all departments was professional, courteous and efficient. I have received excellent care and speedy follow up physio treatment and would like to thank everyone who made this possible.
Visited Orthopaedics on December 2023
Review titled Russells Hall Hospital
Replied on 26 January 2024
Dear Jackie, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are happy to hear that staff provided you with excellent care and treatment and your experience was such a positive one. We have passed on your kind words to senior management of the Emergency Department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Great team
Rated 5 stars out of 5
by Joan Bradley - Posted on 22 December 2023
My 84 year old husband was admitted to c5 from rainbow ward The care he received was absolutely marvellous.Nothing was too much trouble for the nurses or doctors It was explained to him everything they were going to do The meals were lovely and they actually got him eating again and mobile Many thanks to everyone on that ward Joan and sons
Visited Urgent Treatment Centre on December 2023
Review titled Russells Hall Hospital
Replied on 11 January 2024
Dear Joan, Thank you for taking the time to tell us about your husband’s positive experience on Ward C5 and Rainbow Unit. We are happy to hear that staff were able to provide excellent care and treatment for your husband. We have passed on your kind words to senior management and the wards who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled A hospital unable to dress surgical wounds??
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I had life changing surgery a week and a half ago and came to A&E because my stitches have popped and I have a hole in my body. I was passed around from pillar to post, reception staff were disputing that I did not belong in both departments. Eventually serious injuries decided to take me as their paitent, however I was told that they cannot cover my wound, I would need to visit a GP for this because they do not have staff to do it? I started my hospital visit at 8pm. Its now 3am and I have an undressed and unclean wound. I know our NHS is stretched so I am happy to wait my turn, but I did not expect to leave without absolutely any support. Aslong as I "haven't got sepsis it should be ok" unbelievable!
Visited Accident and emergency services on December 2023
Review titled Russells Hall Hospital
Replied on 13 December 2023
Thank you for taking the time to post a comment about your experience of your recent visit to the Emergency Department. We are disappointed to hear about your experience was negative while you were in our care. As part of our ongoing commitment to improve patient care, this feedback will be forwarded to senior management who look after the Accident and Emergency Department/ If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised Kind Regards, The Patient Experience Team
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Review titled How do staff cope?
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
Took my mum to a&e at 5.30pm on a Monday, it was incredibly busy but as the evening wore on it became totally rammed with ambulances queuing up. Every member of staff we spoke to was brilliant & working so hard, but the hospital is so under resourced both in staff & the size of a&e. I cannot believe that such a recent redevelopment was planned & signed off and is so inadequate for the needs of the community. I must admit that I wasn’t convinced by how the system works, up & down speaking to different staff having to go over & over why you’re there, in for BP, then blood tests, then to see a nurse, then a doctor then a scan, it just seems to inefficient. Those suffering are those needing medical help & the staff trying to deal with everyone. As people are waiting 6 hours plus, getting tired & hungry tempers are fraying & the staff are not always being treated as they should be which is so difficult. It is so sad to see such an amazing institution with amazing staff struggling.
Visited Accident and emergency services on November 2023
Review titled Russells Hall Hospital
Replied on 22 November 2023
Thank you for taking the time to tell us about your mother’s experience at our Emergency Department. We are sorry to hear that you felt the facilities were not adequate and for this we must apologise. We are delighted to hear that staff were working hard to provide the best care for your mother. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We will share your feedback with senior members of staff who will look into the issues raised. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised.