Russells Hall Hospital - Ratings and reviews
Reviews
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Review titled Unsavoury
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Awfull, how can in this day and age the nhs send home someone in absolute agony .no discharge letter, no information about next steps
Visited Gastrointestinal and Liver services on February 2024
Review titled Russells Hall Hospital
Replied on 06 March 2024
Dear patient, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Couldn't ask for better treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
Colonoscopy today and I have to say the consultant and all the staff were amazing. Totally put me at ease, confident and professional. It's so nice to go into a department and see the staff are happy. Thank you
Visited Gastrointestinal and Liver services on February 2024
Review titled Russells Hall Hospital
Replied on 16 February 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Colonoscopy department at Russells Hall. We are happy to hear staff were able to provide excellent care and treatment and were able to keep you at ease during your appointment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Wonderful team
Rated 5 stars out of 5
by Sue Bracher - Posted on 29 February 2024
From the moment I arrived every member of staff was so helpful and kind and spent time re-assuring me and made me feel comfortable in an uncomfortable situation. The procedures I needed were carried out caringly, efficiently and hygienically. Wonderful service a credit to our amazing NHS.
Visited Gynaecology on February 2024
Review titled Russells Hall Hospital
Replied on 06 March 2024
Dear Sue, Thank you for taking the time to tell us about your positive experience at our hospital and rating the service as 5 stars. We are happy to hear that staff provided a helpful and reassuring service and were able to keep you at ease during your procedures. All the best and take care, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Christine Moczadlo - Posted on 01 March 2024
Referred to rapid breast care clinic following ct angiogram which detected cyst. Had mammogram, ultrasound and examination. Care by all members of staff was excellent.
Visited Breast Surgery on February 2024
Review titled Russells Hall Hospital
Replied on 06 March 2024
Dear Christine, Thank you for taking the time to tell us about your positive experience at our Rapid Access Breast clinic. We are happy to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Clear procedures
Rated 5 stars out of 5
by Colin - Posted on 20 January 2024
Booking in was clear, polite and the waiting area not crowded. Staff explained clearly the stages of procedure and were very friendly. Questions were answered clearly and next steps outlined. When Booking in it would be reassuring to be informed that appointments were running on time or with delays.
Visited Ophthalmology on January 2024
Review titled Russells Hall Hospital
Replied on 23 January 2024
Dear Colin, Thank you for taking the time to tell us about your positive experience at our hospital. We are delighted to hear that staff were able to provide excellent care and treatment and answered any questions you had. All the best and take care, Patient Experience Team
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Review titled Poor practice fitness to practice concerns
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2024
Wrong medication Medication late No empathy to patients Lack of communication No care for patients Patients are.moved around to fit the service Service lead rather than resource lead Moved buzzers so patients can't call the nurse Absolutely shocking
Visited General Medicine on January 2024
Review titled Russells Hall Hospital
Replied on 10 January 2024
Dear patient, Thank you for taking the time to give us feedback about your experience of our hospital. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily look into your concerns and share with senior members of staff. All the best and take care, Patient Experience Team
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Review titled Paeds Phlebotomy
Rated 5 stars out of 5
by Kim - Posted on 07 January 2024
The two members of staff who were running the paeds phlebotomy clinic where amazing! They put my 11 year old daughters nerves at ease. I can't thank them enough
Visited Children's & Adolescent Services on January 2024
Review titled Russells Hall Hospital
Replied on 11 January 2024
Dear Kim, Thank you for taking the time to tell us about your daughters positive experience at our Paediatric Phlebotomy department. We are happy to hear that staff were able to provide excellent care and treatment and were able to keep your daughter at ease. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Compassionate care
Rated 4 stars out of 5
by Michelle Jennings - Posted on 18 January 2024
Massive thank you to the staff on AMU Admissions for caring for my nan. Myself and my family are extremely grateful for the care and compassion you showed to both my nan and us. Absolutely outstanding care in such a busy area.
Visited General Medicine on January 2024
Review titled Russells Hall Hospital
Replied on 23 January 2024
Dear Michelle, Thank you for taking the time to tell us about your nan’s positive experience on our AMU department. We are delighted to hear that staff were able to provide outstanding care and treatment for your nan. We have passed on your kind words to staff in the AMU department and senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Caring
Rated 5 stars out of 5
by Elaine Auzins - Posted on 10 January 2024
I came for a colonoscopy today 9.01.2024, A daunting experience for anyone but as a disabled wheelchair user I found the staff to be extremely helpful, kind and caring. The efficiency of the service I could not fault. So thank you Colonoscopy team for being so kind and understanding, it’s reassuring to know that this service does work, so if called get it checked and don’t be frightened the staff are on your side! Elaine Auzins
Visited Diagnostic Endoscopy on January 2024
Review titled Russells Hall Hospital
Replied on 17 January 2024
Dear Elaine, Thank you for taking the time to tell us about your positive experience with our Colonoscopy team. We are delighted to hear that staff were able to provide excellent care and treatment during your colonoscopy and was able to keep you at ease. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Joanne Worsfold - Posted on 15 January 2024
All staff were very kind and caring, from the nurse who booked me in on arrival, the nurse who took me down to theatre and the various members of staff who looked after me whilst waiting to go into theatre. The staff who looked after me in recovery and saw to my pain relief and the nurse who looked after me back on the ward post op.
Visited Oral and Maxillofacial Surgery on January 2024
Review titled Russells Hall Hospital
Replied on 17 January 2024
Dear Joanne, Thank you for taking the time to tell us about your positive experience at our hospital. We are happy to hear that staff provided excellent care and treatment during your time at our hospital. All the best and take care, Patient Experience Team
Provided by Care opinion