Royal Lancaster Infirmary
Ashton Road, Lancaster, Lancashire, LA1 4RPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A &E
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
Went into A & E after a fall and everyone who attended me was extremely knowledgeable and helpful and kind. Cannot fault anyone or anything.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Horrendous triage
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
You are triaged at a window in the waiting room, highly distressing having too give personal details and medical details in front of a waiting room full of people.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Very great
Rated 5 stars out of 5
by Jenny Fenu - Posted on 14 May 2023
starting from the doctors, nurses, kitchen assistants, reception, without removing any of those who work there. They know how to be close to you and do not let go of your hand, there are no words to describe the good that these people do for others. Heartfelt thanks
Visited Gynaecology on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Worst Triage
Rated 2 stars out of 5
by Anonymous - Posted on 28 May 2023
Went to A E due to severe allergic reaction. When called to Triage nurse she was sat behind extension of reception desk. No checking of symptoms ie swelling of feet ankles, fingers, face and wheezing. How can you triage people sitting on a chair behing a screen. You have to tell her your symptoms with everybody listening in the waiting room, No privacy.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Upset.
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Waited 6 hours to be seen. Felt totally patronised by the Doctor. Made to feel as though I should not have attended A @ E. Had filled in questionnaire online 111 and they said ring 999 which is why I attended A @ E in the first place. I was having difficulty breathing. Doctor belittled me and upset me. I have witnessed someone die from an asthma attack previously so I know how dangerous it can be. The Doctor really needs to work on his bedside manner.
Visited Accident and emergency services on May 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Unlucky timing I would say
Rated 3 stars out of 5
by Anonymous - Posted on 29 April 2023
After checking in, quite rapidly took the blood sample and left. Around 2h later shift changed and new patients arrived, were initially examined and taken in by doctor within half an hour where’s me and another patient clearly in severe pain sat waiting. 5h in asked for update and it took an hour to get one gentleman who’s been sat for nearly 8h finally got attention, got iv and sent to ct. after I finally got exam it, been told you’ll get painkillers and come back tomorrow for CT scan, when asked if I can get it on the day been advised we will call you 2h prior, no time slot given, means I will have to travel, wait countless hours and pay parking fees. The nurses and receptionists were great, doctor - can’t tell. Maybe need another 8h in waiting room to get dose of painkillers. If you take the patient, get it done there and then, diagnose. Don’t make people do unnecessary travels because you can prescribe painkillers to get the patient off the chest. I’d rather diagnose myself using google and come to the hospital to get it sorted or let nurse do it, doctors just... I’ve no words, disappointed. Nurses do the heavy lifting, I don’t understand they are just as qualified in fact I can bet nurses are better at doing IVs than doctors because they do it all the time where’s doctor looks at you, scribbles something down or better yet gives you paracetamol and sends you to another place to deal with you. To add a little bit more, every single sanitizer dispenser I tried using was empty - from entrance to ward 34
Visited Gastrointestinal and Liver services on April 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Stella Adams - Posted on 30 June 2023
I was attending the 1 Stop Breast Clinic because of an anomaly in a CT scan. I was given thorough testing and a biopsy taken. At all times I was treated with meticulous care and was re assured by the competence and professionalism of the hard working registrar and all the staff who worked in this busy department. I had an opportunity to talk about any concerns I had before I left after the department. I was very quickly given my results as soon as they were available. I was very impressed by the service and care I received .
Visited Breast Surgery on March 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled A Great service
Rated 5 stars out of 5
by Melanie Sykes - Posted on 22 March 2023
I was referred from Westmorland General hospital for a 9am appointment and was seen quickly and the doctor and nurse who saw me were really friendly and excellent. Thank you.
Visited Oral and Maxillofacial Surgery on March 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Atrocious car parking
Rated 1 star out of 5
by DRob - Posted on 27 March 2023
Purely a parking review. Poor availability to park at this hospital. No available spaces in any carpark . Drove around for 30 minutes. Told to park on a street over a mile away and walk in. Very poor parking facilities and I was informed that there are no plans to improve the situation any time soon. I dread getting an appointment at this hospital.
Visited Don't know on March 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great person centred care
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
I would just like to thank all of the absolutely wonderful staff, who were extremely busy, but extremely professional and compassionate. My experience was of the same day emergency centre and ED traige and I felt listened to and well cared for. Thank you all
Visited Accident and emergency services on March 2023
Royal Lancaster Infirmary has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust