Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Pinderfields Hospital.
Reviews
-
Review titled Horrendous.
Rated 1 star out of 5
by Fay - Posted on 03 January 2024
Was absolutely disgusted to be honest. My mum was in crippling pain so once the ambulance dropped us at a&e dep, everything went from bad to worse. The staff didn’t care a single bit, I’ve never seen anything like it. They weren’t interesting on checking on patients one bit. Whilst the staff were at their computers talking about men they were interested in showing each other on their phones & talking about Instagram, patients there were helping each other take a drink and to go get some fresh water from the fountain for them that needed it. Then once we went in the proper waiting room, we waited for around 10 hours. I was back & forth to the nurses begging for help for my mum who was desperate for some pain relief which had worn off from being in the ambulance. They weren’t interested & were so so rude. Not one single nurse professional showed any care for anyone. Me & multiple other patients waiting were desperately trying to see if any private hospitals could help, it was that bad. I will never been choosing to go to this hospital ever again.
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 05 January 2024
Dear Fay Thank you for taking the time to post your comments regarding both yours and your mum's experiences whilst in our Emergency Department. It is clear from your posting that your experiences have not been positive and for that I am extremely sorry. It is disappointing to read that you felt staff did not care and from your description of events, this is not what we would want anyone to experience. I have shared your feedback with the team for them to understand what a negative experience both you and your mum had. It is important that we learn from experiences and put in place measures to improve services. If you would like us to look further into your concerns, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your mum is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Acute Eye Clinic
Rated 5 stars out of 5
by Cherry - Posted on 17 January 2024
Efficient clinic where needs are met. Courteous staff from reception, nurses and doctors. I am so grateful for their no nonsense professional conduct and care. It’s been very reassuring. For feedback I would point out that the waiting room needs some music or TV’s on. So if running behind then boredom doesn’t set in. However, always apologies at times running late.
Visited Ophthalmology on January 2024
Review titled Pinderfields Hospital
Replied on 22 January 2024
Dear Cherry Thank you for taking the time to post your comments regarding your recent experience. It is always so lovely to read such positive comments in response to the high standard of care all our staff aim to achieve. I have forwarded your message for sharing with all the staff involved who will really appreciate your comments and for them to consider your helpful suggestion. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Chaotic
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2024
We arrived at 5.30pm left at 3.30am in the morning and came home with more antibiotics. We were seen by at least 4 different people going over the same thing and getting nowhere really, just felt as though everyone was under too much pressure. We cant fault their attempt to resolve and help but the system needs looking at.
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 01 February 2024
Thank you for taking the time to post your comments regarding your recent experience. It is clear from your posting that you have been left feeling slightly frustrated by your experience and for that I am really sorry. We are continually looking at ways to improve our services based on patient feedback and I will share your comments with teams. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Stunned by the lack of awareness!
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I visited the a& e dept with my elderly father who has several co-morbidites and chronic 'symptomatic' anemia which is treated with blood transfusion and epo injections. This particular evening he fell in the bathroom and sustained a 1 and a 1'2 inch laceration. I applied a towel and bandage vertically to apply pressure to the wound but the hospital applied a cap round the circumference of the scalp not over the wound. We informed the staff that he was on Apixaban-which is a blood thinner and that the bleeding wound was of real concern. Inadvertently the wound bled continuously trickling so. But all anybody did was tighten or apply a tight bandage across his scalp which hurt but did not apply pressure across the wound. All I wanted was a Kaltostat dressing to stop the bleeding whilst waiting for the doctor. The sister in charge that night rightfully requested the MRI and xrays and since they were okay and an initial heamoglobin reading of 9.1. He was made to wait whilst his wound leaked profusely soaking his clothes and coat and the many gauzes supplied, for 8 hours before I had to call a doctor as he was feeling light headed. The person concerned did call the max fax who came within half an hour but still no dressing -the same excuse-it might be arterial and we do not want to open it-despite the nurse having applied a dressing and must have seen it was not arterial. In fact if arterial bleed is suspected irrespective of age and co-morbidities as in this case-should that not be dealt with immediately to make sure it is not an arterial bleed!? NObody bothered to check his BP after he felt light headed and I had to request for it. A repeat hb was not done since they said he was not symptomatic-despite me informing them he is constantly symptomatic. Instead as we were leaving I was told we could get it done but then would have to wait another 2 hours! Now an elderly having lost blood for 8 hours and having not slept the whole night, another 2 hours was not feasible or humane in my eyes. A later repeat hb by the hematology team showed it had dropped to 8.2 and he was called in to Pontefract for blood transfusion and still has wheeze, The lack of awareness by everybody involved to manage bleeding esp in such a vulnerable patient on apixaban stuns me. We were not looking to be seen early, we only wanted something to stop the bleeding-I really do not think that too much to ask?
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 22 January 2024
Thank you for taking the time to post your comments regarding your father's recent experience in our Emergency Department. I am so sorry to learn that the experiences you have described fell below the standard you should have expected from us. It is important that we look into your father's experiences in more detail and therefore, please can I ask that you contact our PALS team on myh-tr.palsmidyorks@nhs.net. In contacting PALS please can you provide a detailed summary about your experience (PALS will not have access to your online feedback). Following this they will escalate to the service for follow up and reply. Thank you again and I hope your father is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled No patient care
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
Shocking experience in a & e arrived by ambulance with severe abdominal pain, the paramedics were great & administered paracetamol iv & morphine which didn’t make the pain disappear but took the edge off it, they wanted to top me up during the journey but advised it would be better not to as the a & e staff would be then able to administer more if I needed it as I had already had a cannula in my arm. After a couple of hours the pain was getting worse & worse so my daughter who had accompanied me asked staff many times if I could have a top up of pain relief, they were not very helpful & just kept saying how busy they were (which was obvious) I was basically given 2 paracetamol which I’d been taking for 3 weeks previously & explained how it didn’t touch the pain, was told that’s all I was going to get! So 10 hours sat in A&E is bad enough & I appreciate the staff shortage & could see they were very busy, I did not have a problem with waiting as that’s how things are unfortunately but to be left in excruciating pain for the whole time is just cruel! I hope to god I never have to go there again!
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 05 January 2024
Thank you for taking the time to post your comments regarding your recent experience of being in our Emergency Department. I am very sorry to hear of your negative experience and in particular the lack of pain relief. I can only imagine what an awful time it must have been for you to wait in pain and not receive appropriate pain relief. I have shared your feedback with the team as it is important we learn from our patient's experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Total care
Rated 5 stars out of 5
by Brian Vasey - Posted on 10 January 2024
I wish to thank everyone on gateway 31 coronary care, for the reassurance compassion and treatment I received over the last few days and on previous visit. The passion each member of the team showed me I was in safe hand from the assistant nurses to the consultants who tried to explain to me every step of my operation and recovery, I wish I could thank each and every one of you individually but not possible due to shift changes. So again thank you all. If I had one moan it would be the time from being discharged to having to go to the far side of the hospital and wait almost three hours for a single prescription. The walk alone was quite a distance for someone just discharged from the heart department.
Visited Cardiology on January 2024
Review titled Pinderfields Hospital
Replied on 12 January 2024
Dear Brian Thank you for taking the time to post your comments regarding your recent inpatient stay. It is lovely to read how you felt staff displayed compassion and that you have been happy with the care and treatment our staff provided. I have passed on your kind words to the team who, like all of our staff, go above and beyond to provide the best care and treatment to all of our patients. I am sorry to read of your lengthy wait and have shared this with the manager to look at how this could be improved. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Excellent professional care
Rated 5 stars out of 5
by Dean - Posted on 22 January 2024
Audiology and ENT have really gone above and beyond in my treatment. Audiology has to be credited highly.
Visited Ear, Nose & Throat on January 2024
Review titled Pinderfields Hospital
Replied on 22 January 2024
Dear Dean Thank you for taking the time to post your comments regarding your recent experience. It is lovely to read how you felt the teams went above and beyond with regards to your treatment. All of our staff work hard to provide the best quality of care and treatment for all of our patients. I will share you kind words with the teams. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled A&E
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
My father in law was taken to Pinderfields A&E by ambulance, after being found at home on the floor. The Ambulance crew was fabulous when they arrived, really caring and friendly. A massive thank you to the nurses who looked after him very well and the Doctor who took care of him. They are all working under extreme pressure with the amount of patients they are expected to see and treat on a daily basis, but remained polite and professional at all times. We were kept up to date with what was going on even though the department was bursting at the seems. Thank you to everyone in A&E you do an amazing job.
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 03 January 2024
Thank you for taking the time to post your comments regarding you father-in-law's recent experience. I am pleased to read that your father-in-law was treated by staff demonstrating kindness and respect whether that was by our Ambulance colleagues or our staff in the Emergency Department. You lovely comments will be shared with the teams. I know how delighted they will be by your feedback. You are right, our Emergency Departments are under significant pressure, however it is lovely that our staff have been recognised as demonstrating kindness and friendliness especially working in such pressured environments. Thank you again and I hope he is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Great staff under pressure
Rated 5 stars out of 5
by Reg Howard - Posted on 08 December 2023
Accompanied my elderly mother being ambulanced in. All staff lovely with her - doctors, nurses, tea ladies, porters, x-ray. Transfer to ward delayed by bed situation but made comfortable in resus and given excellent care and appropriate attention. Thank you.
Visited Accident and emergency services on December 2023
Review titled Pinderfields Hospital
Replied on 11 December 2023
Dear Reg Thank you for taking the time to post your comments regarding both yours and your mother's experience. I am really pleased to hear that the overall experience has been hugely positive and that all of the staff who have been involved in your mother's care have been lovely. I will share your kind words with the teams. Thank you again and I wish your mother a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Unable to contact anyone in Urology
Rated 2 stars out of 5
by Michael W Halliday - Posted on 04 January 2024
Tried to contact Urology in Pindersfield Hospital 12 times over a three week period to no avail, nobody picking up the phone after being put through to the urology department?? Needed to find out with regards to my medication, which I believe to be wrongly prescribed bye the consultant gave up in the end to my exasperation......
Visited Urology on December 2023
Review titled Pinderfields Hospital
Replied on 04 January 2024
Dear Michael Thank you for taking the time to post your comments regarding not being able to get through to our Urology Department. I can only imagine how frustrating this must be for you and for that I am sorry. I wonder if you could contact our PALS team (myh-tr.palsmidyorks@nhs.net) as they will be able to speak to the team on your behalf. Thank you again and I hope you will be in touch with our PALS team. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust