Pinderfields Hospital - Ratings and reviews
Reviews
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Review titled Great care and attention to my dad
Rated 5 stars out of 5
by Gemma Smith - Posted on 10 March 2024
My dad suffered a stroke yesterday and the staff nurse in an and e was amazing each and every me ever if staff in a and e even though packed and and busy treated my dad with the upmost attention and Care while constantly reassuring us as a family they went a above their duties and were all so caring and friendly we can not thank the team also in the stroke hub ward 2 absolutely amazing nothing is too much trouble.
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 11 March 2024
Dear Gemma Thank you for taking the time to post your comments regarding both yours and your Dad's experience. I am so sorry to read of your Dad suffering a stroke, I can only begin to imagine what a worrying time this must be for you and your family. It is heartening to read of how you found staff who looked after your Dad to be caring and friendly. All of our staff aim to provide a positive patient experience and I am pleased that has been your experience. I will share your kind words with the teams who looked after your Dad. Thank you again and wish your Dad a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unacceptable waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
Ten hours waiting time in A&E just not acceptable, I understand there are staff shortages and they do their best but clearly can across that staff demotivated and this leads to a bad patient experience. Such a bad experience.
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 25 March 2024
Thank you for taking the time to post your comments regarding your recent experience. Our Emergency Departments continue to see high numbers of patients which as a result, many of our patients are having to waiting longer than we would like to be seen. I fully acknowledge that this does not make for a positive experience. I am really sorry for such a negative experience and that you were waiting a considerable amount of time. We are doing everything we can to improve the situation and actions are underway to help improve the experiences of our patients. I have shared your feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
My dad was admitted to Pinderfield Hospital after a major fall at home on 29/03/2024. Upon arrival, the team swiftly attended to him in the Majors department, specifically bed 7. When my sister and I visited on 30/03/2024 around 5pm, we were informed that he would soon be discharged pending medication arrangements. Considering it was Ramadan and we were fasting, I inquired about the expected discharge time, expressing our willingness to wait until after breaking fast if needed. The nurses and doctor empathetically understood our situation and assured us they would expedite the process. To my surprise, within 15 minutes, the nurse returned with the medication ready, offering to discharge my dad immediately. Grateful but realising my sister and I might need assistance due to my dad's mobility issues, I hesitated. However, the nurse kindly arranged for additional help, including the porter who assisted us all the way to the car, lifting my dad in due to his arm mobility constraints. The exemplary care and support provided by the entire team, from nurses to porters, were truly outstanding. I cannot thank them enough for their exceptional service and dedication to making our experience as smooth and comfortable as possible.A true reflection of the amazing staff, the nurses, doctor, physio department & porter who are the heroes of the NHS & showed exceptional service & dedication.
Visited Major trauma on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Thank you for taking the time to post your feedback regarding your experience in our Emergency Department. I am sorry to read of your father's fall and hope that he is recovering well. However, I am pleased to read of how staff were empathetic to your situation and that they were able to expedite your father's discharge. I will share your kind words to the staff who, I know, will be extremely appreciative of your feedback. Thank you again, Eid Mubarak wishes. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Lovely nurses
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
My dad had a bad fall and was in the radiology department of A&E he was kept overnight and couldn’t be more thrilled with the health care staff, they were super attentive caring and lovely! They helped care for him and he came back home very quickly the next day as the doctor helped discharge him quickly as we were all fasting (ramadhan) and eager to get home to break our fast. Thank you too all that helped Mr Patel
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Thank you for taking the time to post your comments regarding your experience of our Radiology and Emergency Department. I am so sorry to read of your father's fall and I hope he is recovering well. I am pleased to read that you felt our staff were attentive, caring and lovely. All of our staff aim to provide high quality care and treatment and it is clear that this was your father's experience. I will share your lovely words with the team. Thank you again and Eid Mubarak wishes to you and your family. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled A&E is shocking
by Bev - Posted on 31 March 2024
This hospital A&E walk in is a disgrace. After 6pm there is either no doctors or just 1. When you arrive there is a screen telling you how many patients are waiting to be seen and how long the wait is to see a doctor. After 6pm the number of patients goes up and so does the waiting time. On arrival it was a 7 hour wait (6pm) to see a doctor, 2 hours later it was nearly 9. I couldn't stay that long because I hadn't taken a bed to sleep on or any food or drink or my medication. I wanted to go to dewsbury hospital because the wait time there showed 2 hours to see a doctor in A&E but when I asked to discharge myself I was told by the lead nurse that there wouldn't be a cardiologist there and it would be best if I stayed at pinderfields so I did stay. When I was triaged after 2 hours I was then told I would have to wait another 8 to 9 hours to be seen by a doctor. How can you run a service like this? How do you expect sick people to wait that long? There is clearly not enough doctors at pinderfields A&E and something should be done about it. Patients have no choice but to go to A&E which is now more like a walk in centre. The only emergencies that are treated as emergencies are those that come in by ambulance and that is so unfair. Why does triage take so long too, over 4 hours on the board? I could see that a nurse called one patient in every 30 minutes and with nearly 100 patients in A&E patients will in future ring for an ambulance. The staffing managers want retraining because they cannot manage staff in an appropriate way. The nurses must be on a go slow too because they walk about at a snail pace, spend loads of time chatting and take an hour to swap shifts. What is so wrong at this dreadful place? According to the Royal College of Emergency Medicine in 2022, 23,003 people died after spending at least 12 hours in an A&E waiting for care or to be admitted to a bed, that is one person every 23 minutes and I can now see why this statistic is so shocking. How many of those have died waiting at pinderfields A&E?
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Dear Bev Thank you for taking the time to post your feedback regarding your recent experience of our Emergency Department. It is clear from your posting how frustrated you have been left feeling and for that I am really sorry. Unfortunately, we are continually seeing high numbers of attendees at our Emergency Departments and we are looking at various ways of reducing the length of time our patients are having to wait. One of which is working with other organisations within the community. We fully appreciate the lengthy waits in the department does not make for a positive experience, but we are working hard on looking at ways to improve this. Thank you again for sharing your feedback with us which has been shared with teams. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fabulous ward
Rated 4 stars out of 5
by Jessica - Posted on 08 March 2024
I was recently sent to gate 36 by my gp and from the very start they were quick and efficient in getting me seen. The acp I had throughout my treatment was caring, kind and very helpful. They stayed in touch and made appointments for me to be reviewed regularly, and to keep an eye on me. Eventually it resulted in me having to have a minor op, I was so nervous, but all nursing staff made me feel so much better and comfortable. I couldn’t have asked for better treatment, and I think they all deserve the credit of how well they do their job. Excellent service and I can’t thank them enough.
Visited Don't know on February 2024
Review titled Pinderfields Hospital
Replied on 11 March 2024
Dear Jessica Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read that your experience at our hospital was positive and that our staff provided great care. It is heartening to read of how you found one particular member of staff to be caring, kind and very helpful. I will ensure your lovely feedback is shared with all of the teams involved in your care and treatment. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Horrendous.
Rated 1 star out of 5
by Fay - Posted on 03 January 2024
Was absolutely disgusted to be honest. My mum was in crippling pain so once the ambulance dropped us at a&e dep, everything went from bad to worse. The staff didn’t care a single bit, I’ve never seen anything like it. They weren’t interesting on checking on patients one bit. Whilst the staff were at their computers talking about men they were interested in showing each other on their phones & talking about Instagram, patients there were helping each other take a drink and to go get some fresh water from the fountain for them that needed it. Then once we went in the proper waiting room, we waited for around 10 hours. I was back & forth to the nurses begging for help for my mum who was desperate for some pain relief which had worn off from being in the ambulance. They weren’t interested & were so so rude. Not one single nurse professional showed any care for anyone. Me & multiple other patients waiting were desperately trying to see if any private hospitals could help, it was that bad. I will never been choosing to go to this hospital ever again.
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 05 January 2024
Dear Fay Thank you for taking the time to post your comments regarding both yours and your mum's experiences whilst in our Emergency Department. It is clear from your posting that your experiences have not been positive and for that I am extremely sorry. It is disappointing to read that you felt staff did not care and from your description of events, this is not what we would want anyone to experience. I have shared your feedback with the team for them to understand what a negative experience both you and your mum had. It is important that we learn from experiences and put in place measures to improve services. If you would like us to look further into your concerns, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your mum is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Acute Eye Clinic
Rated 5 stars out of 5
by Cherry - Posted on 17 January 2024
Efficient clinic where needs are met. Courteous staff from reception, nurses and doctors. I am so grateful for their no nonsense professional conduct and care. It’s been very reassuring. For feedback I would point out that the waiting room needs some music or TV’s on. So if running behind then boredom doesn’t set in. However, always apologies at times running late.
Visited Ophthalmology on January 2024
Review titled Pinderfields Hospital
Replied on 22 January 2024
Dear Cherry Thank you for taking the time to post your comments regarding your recent experience. It is always so lovely to read such positive comments in response to the high standard of care all our staff aim to achieve. I have forwarded your message for sharing with all the staff involved who will really appreciate your comments and for them to consider your helpful suggestion. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Chaotic
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2024
We arrived at 5.30pm left at 3.30am in the morning and came home with more antibiotics. We were seen by at least 4 different people going over the same thing and getting nowhere really, just felt as though everyone was under too much pressure. We cant fault their attempt to resolve and help but the system needs looking at.
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 01 February 2024
Thank you for taking the time to post your comments regarding your recent experience. It is clear from your posting that you have been left feeling slightly frustrated by your experience and for that I am really sorry. We are continually looking at ways to improve our services based on patient feedback and I will share your comments with teams. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Stunned by the lack of awareness!
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I visited the a& e dept with my elderly father who has several co-morbidites and chronic 'symptomatic' anemia which is treated with blood transfusion and epo injections. This particular evening he fell in the bathroom and sustained a 1 and a 1'2 inch laceration. I applied a towel and bandage vertically to apply pressure to the wound but the hospital applied a cap round the circumference of the scalp not over the wound. We informed the staff that he was on Apixaban-which is a blood thinner and that the bleeding wound was of real concern. Inadvertently the wound bled continuously trickling so. But all anybody did was tighten or apply a tight bandage across his scalp which hurt but did not apply pressure across the wound. All I wanted was a Kaltostat dressing to stop the bleeding whilst waiting for the doctor. The sister in charge that night rightfully requested the MRI and xrays and since they were okay and an initial heamoglobin reading of 9.1. He was made to wait whilst his wound leaked profusely soaking his clothes and coat and the many gauzes supplied, for 8 hours before I had to call a doctor as he was feeling light headed. The person concerned did call the max fax who came within half an hour but still no dressing -the same excuse-it might be arterial and we do not want to open it-despite the nurse having applied a dressing and must have seen it was not arterial. In fact if arterial bleed is suspected irrespective of age and co-morbidities as in this case-should that not be dealt with immediately to make sure it is not an arterial bleed!? NObody bothered to check his BP after he felt light headed and I had to request for it. A repeat hb was not done since they said he was not symptomatic-despite me informing them he is constantly symptomatic. Instead as we were leaving I was told we could get it done but then would have to wait another 2 hours! Now an elderly having lost blood for 8 hours and having not slept the whole night, another 2 hours was not feasible or humane in my eyes. A later repeat hb by the hematology team showed it had dropped to 8.2 and he was called in to Pontefract for blood transfusion and still has wheeze, The lack of awareness by everybody involved to manage bleeding esp in such a vulnerable patient on apixaban stuns me. We were not looking to be seen early, we only wanted something to stop the bleeding-I really do not think that too much to ask?
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 22 January 2024
Thank you for taking the time to post your comments regarding your father's recent experience in our Emergency Department. I am so sorry to learn that the experiences you have described fell below the standard you should have expected from us. It is important that we look into your father's experiences in more detail and therefore, please can I ask that you contact our PALS team on myh-tr.palsmidyorks@nhs.net. In contacting PALS please can you provide a detailed summary about your experience (PALS will not have access to your online feedback). Following this they will escalate to the service for follow up and reply. Thank you again and I hope your father is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)