One Hatfield Hospital - Ratings and reviews
Reviews
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Review titled Caring Practice
Rated 5 stars out of 5
by John Forster - Posted on 15 April 2024
The hospital at Hatfield One has been exemplary in caring for me as a patient, being referred for hip replacement. Every appointment was on time with very little waiting, the surgery and recovery ran very smoothly and the after-care, nursing, physio and doctor check-ups were excellent. I can’t recommend highly enough.
Visited Orthopaedics on April 2024
Review titled One Hatfield Hospital
Replied on 15 April 2024
Wow what a great review! Thank you so much for taking the time to share your thoughts. We hope you have a speedy recovery. Kind regards, One Hatfield Hospital Team.
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Review titled Nice and bright
Rated 5 stars out of 5
by Liz - Posted on 22 March 2024
Easy to find. Pleasant reception area. I didn't have long to wait. The doctor was polite and very thorough.
Visited Pain Management on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Liz, Thank you for taking the time to leave us a review. We are pleased that we could meet your expectations. The entire team at One Hatfield Hospital works hard to deliver a high standard. Michael Hunter Business Development Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Robert - Posted on 22 March 2024
The care and attention I received was excellent. I found no fault at all. From checking in to discharge I was looked after extremely well.
Visited General Surgery on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Robert Thank you for leaving us a review. We are pleased that we were able to meet your expectations. We have passed on your kind comments to the team. We wish you all the best with your recovery. Michael Hunter Business Development Manager
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Review titled Great practice
Rated 5 stars out of 5
by Victoria scales - Posted on 22 March 2024
Very well cared for and looked after, everyone showed time for me,and they took away my anxieties. I was guided through every process of my surgery ,everything was to a very high standard
Visited Orthopaedics on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Victoria Thank you for taking the time to leave us this positive review. We have passed on your kind comments to all the relevant teams. We wish you all the best with your recovery. Michael Hunter Business Development Manager
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Review titled Great Hospital
Rated 5 stars out of 5
by S Moran - Posted on 27 March 2024
I received superb care and treatment at this hospital. Everyone was caring, friendly and helpful. It would be a pleasure to return to this hospital.
Visited Pain Management on March 2024
Review titled One Hatfield Hospital
Replied on 15 April 2024
Thank you for your wonderful review of our facility and people. We wish you all the best in your health. Kind regards, One Hatfield Hospital Team
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Review titled Excellent service
Rated 5 stars out of 5
by Excellent service - Posted on 24 March 2024
As an NHS patient I was looked after with professionalism and care the whole way through my stay, making it a very pleasant experience.
Visited General Surgery on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Thank you for taking the time to leave us a review. I have passed on your comments to all members of the nursing team. We wish you all the best with your recovery. Michael Hunter Business Development Manager
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Review titled Efficient Quality practice
Rated 5 stars out of 5
by Lorraine shearman - Posted on 25 March 2024
The attention to detail, prompt service and quality care was outstanding, I highly recommend this hospital.
Visited General Surgery on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Lorraine, Thank you for taking the time to leave such a wonderful review. Wishing you all the best with your future health. Michael Hunter Business Development Manager
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Review titled I didn't receive any call
Rated 3 stars out of 5
by Enrique Rodal Castro - Posted on 22 March 2024
I got the apointment for the 7th of March. I change it for the 13th of March because I couldn't attend. This was changed via the NHS app and I confirmed that was changed. I was waiting for the call the 13th but no one called me. When I wanted to check if the 13th was correct the appointment didn't exist anymore in the app. I don't understand what was the issue but I didn't get any consultation.
Visited Pain Management on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Enrique, Thank you for taking the time to leave us a review. We apologise for not meeting your expectations. Unfortunately, the NHS system does not inform us of changed appointments by the patient. We can see that you moved your appointment and did not arrive at your chosen appointment time. Please use the NHS app to keep track of all NHS appointments. Michael Hunter Business Development Manager
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Review titled Considerate operation
Rated 4 stars out of 5
by Lynda Martin - Posted on 04 April 2024
Although my overall experience was favourable I was disturbed to find I hadn’t been told to fast for 6 hrs prior to my scan and as it was specifically for gall stones that I shouldn’t eat any dairy products thot morning. I saw a leaflet in the waiting area outlining these facts which considering how expensive a scan is I felt was very poor service that I hadn’t been sent one or told on the phone when making the appointment.
Visited Gastrointestinal and Liver services on March 2024
Review titled One Hatfield Hospital
Replied on 15 April 2024
Dear Lynda, Thank you for your review. Please allow us to apologise. You should have been sent or given a letter before your appointment advising you of how and when to fast. We are looking into what went wrong. We hope that the rest of your time with us went well. Kind regards, Michae Hunter Business Development Manager
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Review titled Nice place
Rated 4 stars out of 5
by Daniel - Posted on 16 April 2024
I was referred to one hospital on the nhs for shoulder surgery, this was my first appointment to be assessed . It was nice and clean and professional, but then it is private so none of the chaos I would expect at my local nhs hospital. I’m now waiting for funding to be approved for my debilitating shoulder injury to be operated on .
Visited General Surgery on March 2024
Review titled One Hatfield Hospital
Replied on 16 April 2024
Hi Daniel, Thank you for taking the time to leave a lovely review. We hope that you funding will be approved quickly so that you can receive the help you require. A member of our NHS team will be in contact as soon as we have any news. Kind regards One Hatfield Hospital Management Team