One Hatfield Hospital - Ratings and reviews
Reviews
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Review titled Efficient Quality practice
Rated 5 stars out of 5
by Lorraine shearman - Posted on 25 March 2024
The attention to detail, prompt service and quality care was outstanding, I highly recommend this hospital.
Visited General Surgery on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Lorraine, Thank you for taking the time to leave such a wonderful review. Wishing you all the best with your future health. Michael Hunter Business Development Manager
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Review titled I didn't receive any call
Rated 3 stars out of 5
by Enrique Rodal Castro - Posted on 22 March 2024
I got the apointment for the 7th of March. I change it for the 13th of March because I couldn't attend. This was changed via the NHS app and I confirmed that was changed. I was waiting for the call the 13th but no one called me. When I wanted to check if the 13th was correct the appointment didn't exist anymore in the app. I don't understand what was the issue but I didn't get any consultation.
Visited Pain Management on March 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Enrique, Thank you for taking the time to leave us a review. We apologise for not meeting your expectations. Unfortunately, the NHS system does not inform us of changed appointments by the patient. We can see that you moved your appointment and did not arrive at your chosen appointment time. Please use the NHS app to keep track of all NHS appointments. Michael Hunter Business Development Manager
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Review titled Considerate operation
Rated 4 stars out of 5
by Lynda Martin - Posted on 04 April 2024
Although my overall experience was favourable I was disturbed to find I hadn’t been told to fast for 6 hrs prior to my scan and as it was specifically for gall stones that I shouldn’t eat any dairy products thot morning. I saw a leaflet in the waiting area outlining these facts which considering how expensive a scan is I felt was very poor service that I hadn’t been sent one or told on the phone when making the appointment.
Visited Gastrointestinal and Liver services on March 2024
Review titled One Hatfield Hospital
Replied on 15 April 2024
Dear Lynda, Thank you for your review. Please allow us to apologise. You should have been sent or given a letter before your appointment advising you of how and when to fast. We are looking into what went wrong. We hope that the rest of your time with us went well. Kind regards, Michae Hunter Business Development Manager
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Review titled Nice place
Rated 4 stars out of 5
by Daniel - Posted on 16 April 2024
I was referred to one hospital on the nhs for shoulder surgery, this was my first appointment to be assessed . It was nice and clean and professional, but then it is private so none of the chaos I would expect at my local nhs hospital. I’m now waiting for funding to be approved for my debilitating shoulder injury to be operated on .
Visited General Surgery on March 2024
Review titled One Hatfield Hospital
Replied on 16 April 2024
Hi Daniel, Thank you for taking the time to leave a lovely review. We hope that you funding will be approved quickly so that you can receive the help you require. A member of our NHS team will be in contact as soon as we have any news. Kind regards One Hatfield Hospital Management Team
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Review titled New knee joy
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2024
Knee replacement surgery went very well. Everyone I encountered while in hospital were so nice and so professional. Thank you. Trying to rearrange a post operation appointment was difficult and frustrating. With great difficulty I thought I had changed my appointment time after being given nine different appointment times in one hour but when I arrived, the last time I was given, confirmed by email was incorrect. This part of the system was as unprofessional as every other part was so professional.
Visited Orthopaedics on February 2024
Review titled One Hatfield Hospital
Replied on 25 March 2024
Thank you for taking the time to leave us a review on this platform. We are pleased that we could meet your expectation. The entire team at One Hatfield Hospital works hard to deliver a high standard. Please contact our NHS team, which will be able to arrange a post op appointment, on the following email: one.hatfield@nhs.net. Michael Hunter Business Development Manager
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Review titled Fantastic Care Throughout
Rated 5 stars out of 5
by E.G. - Posted on 15 April 2024
I was admitted to One Hatfield for a total hip replacement. From the reception to all departments and staff who cared for me I couldn't ask to be treated better! My surgeon and his operating team were amazing and the nursing staff efficient kind and caring. The hospital itself is spotless and the catering staff were friendly going out of their way to accommodate me. Overall a great experience.
Visited Orthopaedics on February 2024
Review titled One Hatfield Hospital
Replied on 15 April 2024
Thank you for your review. It means so much to us to receive feedback like this. We have shared your kind words with the teams at One Hatfield Hospital. We wish you all the best with your recovery. Kind regards, One Hatfield Hospital Management Team
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Review titled Nice modern Hospital
Rated 4 stars out of 5
by Glenn M - Posted on 15 April 2024
Had both hip joints replaced here 3 months apart, recently had my second hip replacement surgery here and the whole experience was made very nice by the friendly caring staff and all the surgical team who made me feel at ease through both procedures, Not forgetting the physio team who have kept me on track to a great recovery.
Visited Orthopaedics on January 2024
Review titled One Hatfield Hospital
Replied on 18 April 2024
Dear Glenn, Thank you for taking the time to write your review. We take great pride in caring for all our patients and listening to their feedback. We will be sure to share your comments with the wider team and we wish you a speedy recovery. One Hatfield Management Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Jude - Posted on 24 November 2023
Very friendly staff and very helpful. All staff were kind caring knowledgeable. Everyone explained all information needed. Very clean and spacious rooms. Great care given by all.
Visited Orthopaedics on September 2023
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Jude, Thank you for taking the time to leave a review. We appreciate every review and will be sure to pass on your kind comments to the team. Michael Hunter Business Development Manager
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Review titled Poor service
Rated 1 star out of 5
by Linda - Posted on 14 March 2024
I’m a regular customer of One Hatfield hospital. I saw an orthopaedic consultant who apparently not dealing with my wrist and asked to book another follow-up with different consultant - that was a waste of appointment and money. Different consultant is available only in a months time only one day per week. Seriously? And ….to sort out these bookings was extremely difficult… with a rude and not helpful receptionist, who gives you a bad look by judging you. Il Shame for private hospital!
Visited Orthopaedics on March 2023
Review titled One Hatfield Hospital
Replied on 25 March 2024
Dear Linda, Thank you for taking the time to leave us a review. We apologise for not meeting your expectations. I you are still experiencing difficulties with our services, may I ask that you contact us at: one.hatfield@nhs.net. Our NHS Coordinator, Debbie, will be happy to resolve any issues. Michael Hunter Business Development Manager
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Review titled A shocking service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
I booked an MRI scan and X-Ray at the hospital, I arrived on the day of the appointment only to find that they had given me the wrong date. I then booked again for the next week, when I checked on the morning of my appointment, they hadn’t booked the X-Ray!! I attended the hospital and had my X-Ray and scan, and told them when my appointment was with my consultant, they said that he would definitely have the images and report. Well surprise surprise, I saw my consultant tonight and he has not received anything!!!!! I am paying a lot of money, for very poor, bordering incompetent service. A shockingly bad hospital.
Visited Don't know on November 2022
Review titled One Hatfield Hospital
Replied on 21 December 2022
Dear patient On behalf of the hospital management team please allow us to apologise for not meeting your expectations. My name is Michael Hunter and I am the Business Development Manager at One Hatfield Hospital. We want to look into this for you. To allow us to do so would you be kind enough to contact us via phone 01707 44 33 33 and provide your full details? Kind regards,