Ipswich Hospital - Ratings and reviews
Reviews
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Review titled Please review access to new Fracture Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Before I start, please let me say that every person I have dealt with on my recent trips to Ipswich Hospital has been caring and professional if obviously overworked however I arraived at your new fracture clinic with a broken ankle and a frame. To begin with, the drop off, pick up area feels about a mile from the door when you have restricted mobility There are few ways of gaining support, initially some fencing and then three benches before what appears to be an acres of wide open space before you get to the door Once you get in the door, there's the log in machine - again with no visible way of being supported whilst entering endless questions It's a nightmare
Visited Don't know on October 2023
Review titled Ipswich Hospital
Replied on 03 November 2023
Thank you for taking the time to leave your feedback on the new layout for dropping patients off at Ipswich Hospital Fracture Clinic. I have spoken to the Matron who has expressed her apologies for any inconvenience that the building work has caused. Once the works have finished the Fracture clinic will be moving to a more accessible area, unfortunately for the short term we have had to put drop of areas where it is safe for patients and public. Again I am sorry for the inconvenience that this has caused and hopefully this will be a short term solution. The Matron has said that they will review the entrance to clinic and if possible provide chairs for patients next to the log in machines and see how they can support patients once in the department. Many thanks
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Review titled Abysmal Hospital. If not Dangerous!
Rated 1 star out of 5
by Chris Skywalker - Posted on 16 October 2023
I have been awaiting urgent Heart Surgery for 7 months. 2 of these months is due to Ipswich Cardiology not sending the necessary documents to Papworth as requested by Papworth and local GP 3 times each. Even now after using every single number in Ipswich Cardiology I get no answer or responses to my messages. It seems like they've shut down the Cardiology department. All 18 numbers I've used is a deadline where all you can do is leave a voicemail. Please for the love of God send the documents to Papworth Hospital ASAP. It isn't difficult! Papworth Hospital and my GP cannot get hold of anyone in Cardiology, by letter or calling. Ipswich Hospital seem inept at completing simple tasks and putting my life at an unnecessary risk. This is a dangerous game to play. Day by day I'm getting worse. Without the images and documents my urgent surgery cannot go ahead. Do not go to this hospital for anything other than a bruise. If you need specialist care at another hospital, they will not provide them with the information necessary. Avoid this Hospital if at all possible! I've experienced better coordination in Hospitals in Africa. Shocking.
Visited Cardiology on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you telling us about your recent problems with Cardiology at Ipswich Hospital and I am sorry for unnecessary stress and anxiety that this may have caused. I would like to look into this further but require some more in formation. Could you give me a call at your convenience so I can gather this. Many thanks Steve Bruce Patient Experience Team 01473 702101
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Review titled outstanding patient care
Rated 5 stars out of 5
by Raymond Squirrell - Posted on 07 November 2023
This was my third visit to the urology ultrasound outpatients clinic this year and each time I came away with nothing but praise for all the staff who looked after me. I was shown nothing but courtesy, kindness and respect from everyone involved. During the course of the procedures I was always informed what was happening and had time to ask my questions at the end of the consultation,never feeling rushed.
Visited Urology on October 2023
Review titled Ipswich Hospital
Replied on 09 November 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Urology team who will be thrilled to see how they had such a positive impact on your overall care and treatment. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Lovely people
Rated 5 stars out of 5
by Raffe Fulcher - Posted on 26 October 2023
Just to say that the Dermatology dept and the endoscopy unit people were all brilliant and would love to say a big thank you to them all.
Visited Urology on October 2023
Review titled Ipswich Hospital
Replied on 30 October 2023
Thank you for taking the time to leave our kind words which I will pass onto both the Endoscopy and and Dermatology teams for their attention. Many thanks
Provided by Care opinion
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Review titled Orwell and Deben Wards
Rated 5 stars out of 5
by Kylie Land - Posted on 11 October 2023
I went onto Orwell Ward to be induced on 3rd October and had our gorgeous baby girl on Deben on 4th October. We just wanted to express our thanks and gratitude to the staff, Midwives and Dr's who helped bring her into this world, especially the midwife and student midwife who were with us in Birthing Suite 4 all day on the Wednesday, who also gave up their second break to stay with us until she was born! The Dr's who helped deliver our daughter were also amazing! We just wanted to let all the team who assisted with the birth know that we are extremely grateful and would highly recommend Ipswich Hospital! The pre and after care on the Orwell Ward was also amazing! Please pass this onto the team and I hope the midwives and Dr's who assisted with the birth will be made aware!! Thank you!!
Visited Maternity services on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you for taking the time to leave your kind words regarding your recent experience on Orwell and Deben wards which I have passed on to the wards to be shared with the wider teams. I hope you are all settling in at home. Many thanks
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Review titled Learn to listen, don't assume
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
An interaction with a so-called specialist deeply unsatisfactory. Would not listen, instead asked a set of repetitive questions, most irrelevant to the situation at hand and then ignored the answers and asked the same questions again. I feel fobbed off, I do not feel I have been heard, I have not been made to feel reassured or even as if there is any care for my problem at all, and I am extremely angry that this type of practice is allowed. I support the NHS 100%, I wish it would support me 100% in return. And i waited months for an appointment. Total let down.
Visited Dermatology on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you for taking the time to leave your feedback regarding your experience at Ipswich Hospital and I am sorry that it was not as expected. We would like to look into this further but need some more information to do. Could you please give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team
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Review titled Chaotic
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2023
This was my mother's third visit in roughly three months and I do not understand why on each visit we have to explain what medication she is taking. On one visit when I asked why this was not checked in her nhs records I was told there wasn't time for that. A lot of people would have no idea what medication their parents were taking.
Visited Accident and emergency services on October 2023
Review titled Ipswich Hospital
Replied on 27 October 2023
Thank you for taking the time to leave your feedback regarding your experience at Ipswich Hospital with your mother. I am sorry that you have had to repeat the information every time you have attended a clinic and for ay inconvenience that this may have caused you both. For me to take this forward with the appropriate team could you give me a call at your convenience on 01473 702101. Many thanks - Steve Bruce Patient Experience Team
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Review titled Caring and respectful staff throughout
Rated 5 stars out of 5
by Laura - Posted on 05 October 2023
My son was in a lot of pain and every member of staff we encountered was reassuring; introducing themselves and treating him with care and consideration. The doctor who treated him was very gentle and kind with him and explained what he was going to do before he gave treatment. The staff nurse was also lovely and accompanied us for x-rays etc. The paediatric waiting area was very clean and quieter than the main waiting room. This is our first visit to this hospital and it was far better than visits to the hospital we used to go to before we moved to this area.
Visited Accident and emergency services on September 2023
Review titled Ipswich Hospital
Replied on 17 October 2023
Thank you for telling us about yours and your sons recent experience in A&E. It is great to hear how the staff put you both at ease and what could have been a traumatic experience as comfortable as possible. I have passed your comments onto the Matron for the area to share with her wider team. I hope your son is continuing to make a good recovery. Many thanks
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Review titled Excellent ear care
Rated 5 stars out of 5
by Richard Adams - Posted on 27 October 2023
I was very impressed by both the staff that dealt with the ear infection I had in both ears. They both were pleasant, clear, thorough and successful in treating the condition and I am delighted to get my hearing back
Visited Ear, Nose & Throat on September 2023
Review titled Ipswich Hospital
Replied on 30 October 2023
Thank you for leaving your kind words regarding your recent treatment for an ear infection at Ipswich Hospital and how you have now regained your hearing. Many thanks
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
I had elective surgery on 31st August and was in hospital for four days. From the moment I arrived, the care, kindness and friendliness was great, making what could have been a very stressful time much more bearable.
Visited Gastrointestinal and Liver services on September 2023
Review titled Ipswich Hospital
Replied on 09 October 2023
Thank you for leaving your kind words which I have passed ono the Matron to share with her wider team who will be pleased to see how their actions had such a positive impact on your overall care and experience.
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