Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice and very friendly child unit
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Unfortunately, is unacceptable in a post- op recovery unit to be absolutely freezing. Even with 2 blankets on, the child in recovery was shivering.
Visited Ear, Nose & Throat on January 2024
Review titled Derriford Hospital
Replied on 30 January 2024
We have recently been experiencing some issues with our heating and ventilation in the Childrens Theatre unit. This has meant that sometimes the temperature has been very cold. We have working closely with the Estates team to correct this as quickly as possible day to day, and apologise for any discomfort this may have caused to our patients Thanks Katy Griffiths Matron Theatres
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Review titled Wonderful service
Rated 5 stars out of 5
by Stephanie Weaver - Posted on 13 January 2024
Picking my mother up after having treatment in the pain clinic. The staff could not have been more helpful. She was given a new appointment in February for a minor op, and told we could go to the walk in clinic for preop assessment. Brought down from Rowen House in the shuttle bus, my mother is very disabled and has a lot of mobility issues. The driver helped us, and then onto the pre op assement clinic, where on arrival the lady behind the desk could not have been more helpful. She told us just to sit and she then came and sat next to my mum and helped go through what would happen and what was needed. We didn’t need to wait very long before she was seen. Everyone in the unit were so helpful and kind. It was a pleasure and we left with everything sorted out. A lift back on the shuttle bus to get back to my car, again the driver was so helpful. Can’t recommend them all enough. Thank you so much
Visited Pain Management on January 2024
Review titled Derriford Hospital
Replied on 24 January 2024
Dear Stephanie, Thank you very much for your kind words about your mother's treatment with the Pain Clinic and her overall great experience at UHP. I will make sure this is shared with the wider team. It is really helpful when these positive experiences are shared with us, so thank you for taking the time to feedback. Many Thanks, Sean Wills Support Manager Neurosurgery & Pain Management
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Review titled Great care
Rated 5 stars out of 5
by Tony Graves - Posted on 16 January 2024
Attended the hospital for a minor operation and I just wish to say thank you to the team for their professional and caring approach. It was a very busy environment but there was no lack of attention or caring. Once again thank you.
Visited Plastic surgery on January 2024
Review titled Derriford Hospital
Replied on 07 February 2024
Thank you for sharing your positive feedback following the surgery you had under the care of Mr Chris Taylor, Consultant Plastic Surgeon and his team. It is always a pleasure to receive comments from our patients particularly when they have had a rewarding experience which we can share with the surgeon and theatre team as it acknowledges and praises their treatment of you as a valued patient. Many thanks Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
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Review titled Saved my life
Rated 5 stars out of 5
by Peter Stevens - Posted on 05 February 2024
I am hugely impressed and grateful for the stemi surgery I received as an emergency after a heart attack at home, late on 1st January, followed by a 2nd and 3rd night on the recovery ward. It was amazing to see teh surgical team waiting when my ambulance arrived. All credit to the ambulance team too, an essential part of the collaboration. Many many thanks for everyone's dedication and efficiency.
Visited Cardiothoracic surgery on January 2024
Review titled Derriford Hospital
Replied on 13 March 2024
Thank you very much for your kind comments, they have been passed onto the Cardiology team involved. I hope you are recovering well. Many thanks Eve O’Para Governance and Quality Lead
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Review titled Urology Day Surgery
Rated 5 stars out of 5
by Mr peter ross - Posted on 09 December 2023
Everything went very well, attentive and sympathetic staff as part of the assessment. Consultant and anesthetist knowledgeable and compassionate. Theatre staff pre-op great putting me at ease. Recovery staff great, couldn't do enough. Made sure I fully understood what I needed to do at home and provided dressings, ointment etc. to deal with the results of my surgery. All in all what was a daunting prospect turned into a very positive experience. Thank you.
Visited Urology on December 2023
Review titled Derriford Hospital
Replied on 18 December 2023
Thank you for your kind comments regarding your recent surgery. I have passed this onto the relevant teams. We hope you are recovering well. Carla Woodward Cluster Coordinator for Colorectal, OG, HPB and Urology
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Review titled Fantastic caring Freedom Unit
Rated 5 stars out of 5
by Gill Ross - Posted on 09 December 2023
My husband had day surgery in the Freedom Unit. The staff surgeon aneasthatist absutely all the staff were so caring towards him. When we.left the nurse that brought him to me she was so lovely.Thank you all for your care. Being family can be so stressful and worrying but you were all fantastic. I am so grateful.
Visited Don't know on December 2023
Review titled Derriford Hospital
Replied on 21 December 2023
Thank you so much for your lovely feedback, it will be passed on to all the Freedom staff! Many thanks Alberto Tessarotto Nurse Manager Freedom Adult Theatres
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Review titled Brilliant brilliant brilliant
Rated 5 stars out of 5
by Brennie1 - Posted on 02 January 2024
In this one visit years of anxiety and bad memories of previous tests were eradicated. Due to my own personal history the anxiety over my endoscopy (and yet gratitude for being able to get one) was off the scale. However the treatment I received from everyone in this department was absolutely superb. In particular the person that actually did the test was understanding, compassionate and yet so professional. The listened to my concerns, didn’t judge and acted accordingly. In fact everyone in the room was amazing and I left with tears of happiness and gratitude for the way I was treated. This was a great experience for me and from start to finish in the recovery area the service was of such a high quality. Thank you everyone.
Visited Diagnostic Endoscopy on December 2023
Review titled Derriford Hospital
Replied on 08 January 2024
Thank you for the positive feedback regarding your most recent appointment within the Trust. We have fed this back to the teams that cared for you and are pleased that your patient experience was a positive one. Thank you again Alison Stanton Patient Services
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Colin Ryan - Posted on 06 December 2023
After 15 months of gallstone flare-ups,I was referred by my GP, went in for pre assessment, didn't expect any news of op date this side of Christmas, but Wednesday I get a phone call, can I make this Saturday 2nd December , 07-15 !! Well quite anxious but turned up 07-00, wasn't quite sure where Postbridge Dept / Ward, this lovely nurse asked if she could help, turns out she was just starting her shift at Postbridge, took she straight there explaining the routines etc, very helpful, in fact all the nurses, surgeon's were excellent, explaining everything in a nice informative manner, op was successful, recovery was excellent, gave me all the post op instructions information, thank you all , very professional , superb
Visited Gastrointestinal and Liver services on December 2023
Review titled Derriford Hospital
Replied on 13 March 2024
Dear Colin, Thank you for taking the time to provide us with such lovely feedback. I was very proud to read of the positive experience you received & I have shared this directly with the team. Wishing you a continued good recovery. Thank you Julie Julie Overnell Senior Sister Postbridge Unit
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Review titled Exceeded expectations
Rated 5 stars out of 5
by Allen Myers - Posted on 31 December 2023
My Wife fractured her finger after shutting it in my car door. We arrived at 09:50 Saturday morning. The staff were extremely sympathetic and kind. We were on our way home by 11:30 after being triaged, x-rayed and treated. Particular thanks to the practitioner, who’s name we didn’t get, she was very friendly, took the time to explain everything and was really kind. Thank you for everything you did. We are very grateful.
Visited Accident and emergency services on December 2023
Review titled Derriford Hospital
Replied on 29 January 2024
On behalf of Derriford Hospital Emergency Department, I would like to thank you for your kind review dated 6th June 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and in particular the nurse practitioner is aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled They all go above and beyond their role
by Robert428 - Posted on 30 November 2023
My wife had brain surgery recently. The Nurses and Doctors and the rest of the staff associated with Emre ward, I fell they all go above and beyond their role. They where very caring and told us every stage what was happening. thank you.
Visited November 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 07 December 2023
Thank you so much for your positive feedback - I will pass your thanks on to the team. I hope you wife is recovering well. Kind regards Rachael Senior Sister Rachael Gayle | Ward Manager | Erme Neurosurgery
Information supplied by University Hospitals Plymouth NHS Trust