Derriford Hospital - Ratings and reviews
Reviews
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Review titled What A Team!
Rated 5 stars out of 5
by Deb Dingle - Posted on 19 February 2024
I want to thank the team of A & E practitioners who cared for me on Saturday 10th. They were kind, patient and professional. Above all they included me in the process of assessment by explaining and discussing with me my presenting symptoms. They did this with understanding and without showing judgement or prejudice. The atmosphere in the busy unit was calm and quiet and controlled, in my opinion they were all doing a great job and with all the difficulties and negative reports we are bombarded with, these guys couldn't have done any more. No one likes to end up in A&E but you all made it a positive and empowering experience rather than a fearful one. My thanks to you all, including the guys from Bude ambulance service. Debs Dingle
Visited Accident and emergency services on February 2024
Review titled Derriford Hospital
Replied on 13 March 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 10th February 2024. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and especially our medical practitioners who took care of you, are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment, it is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled Continual care
Rated 5 stars out of 5
by Joanne Chandler - Posted on 07 February 2024
I was recently admitted and operated on for a bowel obstruction. The care I received througout my stay was second to none. All the staff were careing and ever ready to help. Thank you to all on Wolf ward.
Visited Emergency Abdominal Surgery on February 2024
Review titled Derriford Hospital
Replied on 15 February 2024
Thank you so much for your kind words, Joanne. Throughout difficult times, praise like this is invaluable for our staff. Wolf staff pride themselves on delivering good patient care. We hope you are recovering well. Many thanks, Sue Clemow Matron for Colorectal, Hepatobiliary, Oesophageal-Gastric, General & Emergency Surgery
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
I was seen in the early hours of the morning after vomiting excessively at home. The care I received was first class, I could not have asked for any better. All the staff were caring, explaining things and responding to any need e.g. fluids were given. The NHS receives much criticism, but much praise is needed instead. The staff must have been working several hours already , yet one would not have realised this, as each patient was seen as an individual and treated with respect and care by all who saw them. This was the NHS at its very best and all praise and thanks to the staff.
Visited Accident and emergency services on February 2024
Review titled Derriford Hospital
Replied on 13 March 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 16th February 2024. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment, it is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled Fantastic patient care
Rated 5 stars out of 5
by Bob Mitchell - Posted on 24 January 2024
I had gall bladder removal surgery on Postbridge Ward and had to stay overnight. From arrival right up until I left the ward it was managed by extremely competent and very caring staff. I cannot thank everyone enough for the overall treatment and care I received from everyone on recovery and Postbridge ward. Thank you so much.
Visited Don't know on January 2024
Review titled Derriford Hospital
Replied on 20 March 2024
Dear Bob Thank you so much for your lovely feedback & comments. It is always great to share posts like this with the Postbridge Team. Thank you Julie Julie Overnell Senior Sister Postbridge Unit
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Review titled How do you do it?
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
I was admitted to Merrivale, via A&E at the back end of Jan 2024. I witnessed the A&E Dept undergoing what could be best described as a challenging time, as was reported in the press. In that time, some 24 hours before going to a ward, I witnessed the staff showing the true colours of the NHS. Professionalism, Compassion and Dedication, and, whilst all the time with smiles on their faces. It was truly an unforgettable experience. Once admitted to Merrivale, that same work ethic was wholly visible on every member of the ward staff. From The porters and housekeepers to the HCAs and Nurses. Nothing seemed to much for them. Requests were dealt with promptly and nothing seemed too much effort for them. My time there, left me with the feeling of their genuine care and interest in my well being. I was treated as if I were an old friend they hadn't seen for many years. Everyone was polite and friendly, and in some respects I was sad to leave. In my time I have met and spoken to many people who will nod their head and be full of small talk just for the sake of it. I met none of those at Derriford, not one! I shall remember my time amongst all the wonderful people in the Hospital, not for the reason I was there in the first place, but for the amazing people that work there. It fills me with pride that there are still people like that in the country and they are in abundance at Derriford. Well done NHS and Thank You and I wish I could thank everyone personally but I just hope this will go some way towards it.
Visited Stroke on January 2024
Review titled Derriford Hospital
Replied on 13 March 2024
On behalf of Derriford Hospital Emergency Department and the other areas, I would like to thank you for your kind review dated 29th January 2024. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment, it is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled Perfect service from Lancaster Suite
Rated 5 stars out of 5
by Amanda Renfree - Posted on 10 January 2024
I am once again grateful for the amazing nurses that did my colposcopy and treatment today. They do their best to put you at ease and explain everything. They are professional and caring. Thank you
Visited Gynaecology on January 2024
Review titled Derriford Hospital
Replied on 23 January 2024
Thank you for sharing feedback on your appointment with us in colposcopy. The team strive to make the experience as comfortable and pleasant as possible. I am very pleased to pass on your thanks to the staff concerned. Thanks, Best wishes Victoria Goodman Lead Nurse Specialist Colposcopy and Hysteroscopy Lancaster Suite
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Review titled Great practice and very friendly child unit
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Unfortunately, is unacceptable in a post- op recovery unit to be absolutely freezing. Even with 2 blankets on, the child in recovery was shivering.
Visited Ear, Nose & Throat on January 2024
Review titled Derriford Hospital
Replied on 30 January 2024
We have recently been experiencing some issues with our heating and ventilation in the Childrens Theatre unit. This has meant that sometimes the temperature has been very cold. We have working closely with the Estates team to correct this as quickly as possible day to day, and apologise for any discomfort this may have caused to our patients Thanks Katy Griffiths Matron Theatres
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Review titled Wonderful service
Rated 5 stars out of 5
by Stephanie Weaver - Posted on 13 January 2024
Picking my mother up after having treatment in the pain clinic. The staff could not have been more helpful. She was given a new appointment in February for a minor op, and told we could go to the walk in clinic for preop assessment. Brought down from Rowen House in the shuttle bus, my mother is very disabled and has a lot of mobility issues. The driver helped us, and then onto the pre op assement clinic, where on arrival the lady behind the desk could not have been more helpful. She told us just to sit and she then came and sat next to my mum and helped go through what would happen and what was needed. We didn’t need to wait very long before she was seen. Everyone in the unit were so helpful and kind. It was a pleasure and we left with everything sorted out. A lift back on the shuttle bus to get back to my car, again the driver was so helpful. Can’t recommend them all enough. Thank you so much
Visited Pain Management on January 2024
Review titled Derriford Hospital
Replied on 24 January 2024
Dear Stephanie, Thank you very much for your kind words about your mother's treatment with the Pain Clinic and her overall great experience at UHP. I will make sure this is shared with the wider team. It is really helpful when these positive experiences are shared with us, so thank you for taking the time to feedback. Many Thanks, Sean Wills Support Manager Neurosurgery & Pain Management
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Review titled Great care
Rated 5 stars out of 5
by Tony Graves - Posted on 16 January 2024
Attended the hospital for a minor operation and I just wish to say thank you to the team for their professional and caring approach. It was a very busy environment but there was no lack of attention or caring. Once again thank you.
Visited Plastic surgery on January 2024
Review titled Derriford Hospital
Replied on 07 February 2024
Thank you for sharing your positive feedback following the surgery you had under the care of Mr Chris Taylor, Consultant Plastic Surgeon and his team. It is always a pleasure to receive comments from our patients particularly when they have had a rewarding experience which we can share with the surgeon and theatre team as it acknowledges and praises their treatment of you as a valued patient. Many thanks Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
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Review titled Saved my life
Rated 5 stars out of 5
by Peter Stevens - Posted on 05 February 2024
I am hugely impressed and grateful for the stemi surgery I received as an emergency after a heart attack at home, late on 1st January, followed by a 2nd and 3rd night on the recovery ward. It was amazing to see teh surgical team waiting when my ambulance arrived. All credit to the ambulance team too, an essential part of the collaboration. Many many thanks for everyone's dedication and efficiency.
Visited Cardiothoracic surgery on January 2024
Review titled Derriford Hospital
Replied on 13 March 2024
Thank you very much for your kind comments, they have been passed onto the Cardiology team involved. I hope you are recovering well. Many thanks Eve O’Para Governance and Quality Lead