Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled E Consult
Rated 4 stars out of 5
by Gary Jackson - Posted on 07 June 2024
I have recently used to practice's E consult option and was very surprised with the efficiency of this service. Within an hour of completing the online form, I received a phone call from the surgery, resulting in an appointment with the doctor two days later ... It's a great alternative to calling the surgery ..
Visited June 2024
Review titled Yarm Medical Practice
Replied on 07 June 2024
Dear Gary Thank you for taking your time to provide such a lovely review. The eConsult service can be a great way for patients to access the Practice, obtain medical advice quickly and if suitable an appointment may be provided. The eConsult service has a limitation applied to ensure the safe care of all of our patients, however the number we can receive will depend on our clinical capacity. Once again, thank you for providing this feedback, which will be shared with the wider team. Kind regards Yarm Medical Practice
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
Called to get apt as chest pains.Seen straight away by the lady paramedic who is a credit to the NHS .She was so thorough and caring.Checked everything and extremely knowledgeable..10 out if 10 ! Was so impressed.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 11 June 2024
Dear patient Thank you for taking your time to leave such a lovely review. We hope you are feeling much better following your recent visit to the Practice. Thank you for your positive feedback on the staff member who consulted with you. We aim to provide all round quality care to all of our patients and we hope to have achieved this today. If you would like your comments to be fedback to the staff member you have seen, please email nencicb-tv.a81027@nhs.net and we will ensure this is shared. Once again, thank you for taking the time to provide your feedback. Kind regards Yarm Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by Shirley - Posted on 07 June 2024
Having called to get an app I was able to see a nurse practitioner who was extremely thorough and very helpful !!!
Visited June 2024
Review titled Yarm Medical Practice
Replied on 08 June 2024
Dear Shirley Thank you for taking the time to leave some positive feedback to the Practice. The staff here always strive to provide all round, quality patient care, which it appears you have received. If you would like your feedback to be shared directly with the staff member that you consulted with, please contact the Practice. Again, thank you for taking the time to leave feedback. Kind regards Yarm Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
The GP was great, really helpful and went above and beyond to ensure my return to good health. Considering he is still learning he knows a lot and is a clear asset to the practice
Visited June 2024
Review titled Yarm Medical Practice
Replied on 11 June 2024
Dear patient Thank you for taking your time to provide your feedback. I am glad to hear you have had such a positive experience with the Practice, and that the Practitioner has went above and beyond to make you feel at ease. If you would like your feedback to be shared with the staff member you have consulted with, please email nencic-tv.a81027@nhs.net and provide the clinicians name, and I will ensure it is shared with them. Once again, thank you for taking the time to share your positive feedback. Kind regards Yarm Medical Practice
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Review titled Fabulous clinical practitioner, poor access to services
Rated 2 stars out of 5
by Louise - Posted on 10 June 2024
I have tried on many occasions to make an appointment to see a GP for my back pain. This has been prevented due to the poor procedures set up. I have rung a number of times at 8am to have my call cancelled due to high volume of calls. There was no option to make an appointment on a future date due to no availability (even though social media posts have been shared about appointments being released during a day) so was advised to ring on the morning at 8a.m. I have previously tried to book an appointment on the NHS app or an e-consult which have not been available despite being suggested on the telephone. I have waited 18 months before finally pushing for an appointment as the pain has been so bad. I had to rearrange work commitments as was told I could only get a same day appointment and there were no future ones. The advanced clinical practitioner was amazing. He listened, organised a referral and medication for me. He was positive and offered future support (if this was ever going to be a possibility due to the issue with making appointments). The practice appears to be over subscribed and under staffed.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 11 June 2024
Dear patient Thank you for taking your time to provide feedback to the Practice. The Practice is currently offering pre-bookable appointments (up to 3-4 weeks in advance), as well as appointments that are released at a varietys of days ahead (for example, can be booked 14 days, 7 days, 4 days prior to the appointment). All appointments are released at a variety of times throughout the day. There are a selection of appointments released to be booked online via the Systm1 or Airmid app - again made available at different times. The Practice does offer eConsults, however the numbers are limited to ensure the safety of our patients and our practitioners. The Practice is facing immense pressure and demands for appointment, and the we are working hard to try and meet this demand. We do need to ensure the Practitioners are working with safe numbers, and so there has to be a limitation to the number of appointments we can deliver safely. Unfortunately, due to increased demand, this means that there are no unlimited appointments for all patients. We are continuously monitoring this, and trying new ways of working to help our patients. I am pleased to hear that the practitioner you have consulted with, provided an excellent level of care to you. Again, thank you for taking the time to provide feedback. Kind regards Yarm Medical Practice
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Review titled Excellent GP advice
Rated 5 stars out of 5
by Michael Douglas - Posted on 29 May 2024
Great doctor advice and very sympathetic to my situation. What was best is that it was not just the words but some great follow up actions put in place I.e. prescription, arrangements for x-ray and also cognitive behaviour therapy information for a secondary ailment. Dr M was exceptional.
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear Michael Thank you for taking the time to leave such a lovely review. It appears from your feedback that your recent experience with the Practice has been hugely positive, where the doctor has listened, addressed the concerns you have raised in a clear and concise manner and put an actions in place very quickly. This is the high level of care we aim to provide for all of our patients. Your comments will be shared with the clinician themselves, as well as the wider team. Again, thank you for your lovely words, they are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
Nothing but positive things to say about my recent experience with Yarm Medical Practice. The GP who saw me was approachable, efficient and clear in her communication and I left my appointment with a clear route forward
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear patient Thank you for taking the time to leave such a lovely review. It appears from your feedback that your recent experience with the Practice has been hugely positive, where the doctor has listened and addressed the concerns you have raised in a clear and concise manner. This is the high level of care we aim to provide for all of our patients. If you would like you feedback to be shared with the doctor you have consulted with, please email the Practice on nencicb-tv.a81027@nhs.net. Again, thank you for your lovely words, they are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Caring and professional
Rated 5 stars out of 5
by Emma - Posted on 01 June 2024
Following an ongoing issue I had an appointment with the Advanced Practitioner. He was extremely thorough and talked me through possible causes and treatment options. I was impressed by how he talked everything through with me in a calm and caring way. I felt he listened to my concerns and was impressed that a follow up appointment that has been arranged. Thank you.
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear patient Thank you for taking the time to leave such a lovely review. It appears from your feedback that your recent experience with the Practice has been highly positive, with great care from the clinician. This is the high level of care, we aim to provide for all of our patients. If you would like you feedback to be shared with the clinician you have consulted with, please email the Practice on nencicb-tv.a81027@nhs.net. Again, thank you for your lovely words, they are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Very good consultation!
Rated 5 stars out of 5
by Mansi V - Posted on 24 May 2024
I was seen by Mr C for my problem. He was very thorough and ensured I was heard and very empathetic with my problem. He gave me excellent advice and made a referral as he deemed appropriate. He explained the medical issue and gave me good reassurance which is what I needed. I’m very happy with Mr C’s consultation, thank you!
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear Mansi Thank you for taking the time to leave such a lovely review. It appears from your feedback that your recent experience with the Practice has been hugely positive, where you have received excellent, all round patient care from Mr C. The clinician has provide you with a clear explanation of the consultation and any necessary actions needing to be taken. This is the high level of patient care are expect for our patients at Yarm Medical Practice. Your comments will be shared with the clinician themselves, as well as the wider team. Again, thank you for your lovely words, they are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Caring and responsive
Rated 4 stars out of 5
by Jane B - Posted on 31 May 2024
Thankyou for calling out to me today. I am a disabled lady with added unfortunate problems at the moment. I have felt like I have been listened to and cared for during a very low time in my life. Please thank all the staff and doctors who have looked after and listened to me this week, it really is appreciated, Jane B
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear Jane Thank you for taking the time to leave such a lovely review. We are sorry to hear you have not been feeling well recently, and we are happy to provide a visit to listen and support to you. Here at Yarm, we strive ourselves on providing the best patient care that we possibly can - and it appears from your feedback you have received this. Again, your lovely words are very much appreciated. Kind regards Yarm Medical Practice