Wyke Regis & Lanehouse Medical Practice
Portland Road, Wyke Regis, Weymouth, Dorset, DT4 9BEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wyke Regis & Lanehouse Medical Practice.
Reviews
-
Review titled Beyond Awful
Rated 1 star out of 5
by CMB - Posted on 03 June 2024
Every single time I have had to interact with this surgery it was painful. It feels like as a patient, I’m a burden. My experience is that the left hand doesn’t know what the right hand is doing. It’s down to me to manage my care as they don’t communicate at all. Lengthy waits on the phone (45 minutes +), no follow up calls, no information sent on (blood test bookings/fit notes). I have to chase them for everything as nothing gets done, when I do chase them it’s met with contempt or rudeness, and a response of “I’ll send them a message”. Which never creates any response. I wrote two letters asking for clarity, both were ignored. It feels like they actively restrict the access to the service. On one visit, a member of the team made a joke that the receptionist had a ‘fan club’ as there were several people waiting. Maybe there wouldn’t be a ‘fan club’ if you actually did what you were supposed to? I asked to speak to a secretary and was told they weren’t in, “probably off sunning themselves”. I experienced rude staff, staff that don’t listen or just pass the buck. Was also told I can’t book an appointment in the surgery. When I finally did get an appointment the nurse practitioner was surly, over-spoke when I was trying to explain the issues I’ve had, and felt like there was a complete lack of respect and empathy from her. I have since moved to another local surgery, I’ve seen a GP within a short time frame and have a clear plan, with follow up and easy communication lines. It’s a breath of fresh air! If you’re looking to move surgeries to Wyke, I wouldn’t bother. It’s the worst experience I’ve ever received from a doctors.
Visited May 2024
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Don't bother
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Every time I try and call no one ever answers. Trying to book my daughters boosters been on the phone for 45 minutes and no one's answering. Last time I had to go there and they told me I should call, needs improvement asap
Visited April 2024
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Terrible phone service.
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Tried to phone about a prescription ordered 2 weeks prior, no reply 2 days. Drove there to find out there was a massive shortage of staff. The staff present, did the prescription the next day. The line that takes queries resulted in no action from 2 messages left. The reception calls are virtually impossible.
Visited April 2024
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Can never speak to anyobe
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
After calling and completing online forms I was still unable to get an appointment I have been ill for over three weeks and cannot speak to a doctor?
Visited February 2024
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Deteriorating service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
If an appointment is made, doctors and medical staff have been professional and very helpful. However, getting an appointment is another matter and 20 minutes, often more, waiting on the phone for a receptionist is unacceptable. Doctors and staff are not being recruited to join this seriously overstretched practice, despite advertising and the latest consortium that have recently taken over show no visible signs of improving matters. Currently perceived as the worst practice in the area by patients and other medical professionals. The website is out-of-date with broken links, in line with practice management. A real concern, as the practice serves a large area, often with no convenient transport routes and alternative medical centres are not available.
Visited November 2023
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled poor service
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2023
I filled out a request for help was told they would contact me so far 48 hrs later no contact poor service all round never bothered to contact me about my problem cant say anything went well trying to get help very poor service
Visited August 2023
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Gives general practice a bad name
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
I put my registration in 2 weeks ago, for one took forever for staff to come to out to reception, second when came out they weren’t dressed professionally at all! Thirdly the two times Ive called in the afternoon so not at peak times have taken well over 10 minutes to be answered! Fourthly 2 weeks and I’m still not registered, told them to cancel it! I myself work in a surgery and know it doesn’t take that long and given the excuse we’ve had months of sickness within the staff so short staffed! That’s not professional to tell a patient and doesn’t exactly make me feel like I would want to join there!
Visited June 2023
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Wasted trip
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Was told by chemist I needed blood test , went to get appointment but was told had to wait for a letter, received letter few days later, booked appointment, why I could not book first time at practice seems pointless,
Visited May 2023
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Nurse at Chickerell
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I’ve just received my blood pressure and had blood tests taken by the nurse. Just want to thank her for her excellent Customer Service and putting me at ease
Visited May 2023
Wyke Regis & Lanehouse Medical Practice has not yet replied.
-
Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2023
Today went to surgery to explain to receptionist, my father whom had just come home from having a full knee replacement needed to see nurse to have dressing and staples removed ( also had letter from hospital with date this should be done ) to be told no appointments available I will try get appointment in one of our other surgeries we will ring back later .No phone call absolutely disgusting.
Visited March 2023
Wyke Regis & Lanehouse Medical Practice has not yet replied.