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Woodlands Health Centre

4 Edwin Hall Place, London, Greater London, SE13 6RN

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Woodlands Health Centre.


Reviews

Displaying 1 to 10 of 11

  1. Review titled Excellent Practice

    Rated 5 stars out of 5

    by Ismael Ouedraogo - Posted on 20 May 2024

    Great customer service and highly recommended services to this GP, thank you to your team who was able to help out and great advisor.

    Visited May 2024

    Report as unsuitable

    Woodlands Health Centre has not yet replied.


  2. Review titled Sympathetic Listening

    Rated 5 stars out of 5

    by Marilyn John - Posted on 29 May 2024

    Went in to give blood for testing; the nurse practitioner, was kind, considerate and listened to me. She ensured that before I left the surgery I was seen by a doctor. The doctor treated me with equal consideration and I feel that my concerns are being addressed. So a big thank you to both of you; this is how people should be treated.

    Visited May 2024

    Report as unsuitable

    Woodlands Health Centre has not yet replied.


  3. Review titled Impossible to register

    Rated 1 star out of 5

    by Anonymous - Posted on 23 April 2024

    Have been waiting to register as a new patient for nearly a month after completing the online forms, long waiting times to actually speak to anyone on the phone & then once I have got through, first I was told someone would call me back, they never did, second time I was told I could not be guaranteed that I would receive a call back & I’m still not registered, plus countless calls in between where I have given up waiting to get through. I will now register at another practice as it’s a joke. Good job I’m not in need of urgent prescriptions or medical appointments

    Visited April 2024

    Report as unsuitable

    Woodlands Health Centre has not yet replied.


  4. Review titled Great GP practice

    Rated 5 stars out of 5

    by Natalie H - Posted on 18 April 2024

    I am always impressed with the service of this practice. I moved to the practice a few years ago and I always receive excellent care from all staff members. During a recent call the receptionist was so helpful, accommodating my request and treating me with kindness and respect. The doctor called me and was very supportive and understanding, listening to me without judgement and providing helpful advice and information. I would thoroughly recommend this practice.

    Visited April 2024

    Report as unsuitable

    Woodlands Health Centre has not yet replied.


  5. Review titled Messy Communication

    Rated 2 stars out of 5

    by Shaianne - Posted on 19 March 2024

    Nurses are great once you are able to see them but the practice is very unorganised. I've had an appointment cancelled without being contacted properly and so I've turned up none the wiser to find I haven't got an appointment. And more recently been told to come in for bloods anytime until 7pm only to arrive again to be told I can't be seen. Its a waste of everyones time, extremely frustrating and very easily avoidable if all receptionists/admin are just on the same page and can communicate with patients effectively!

    Visited March 2024

    Report as unsuitable

    Woodlands Health Centre has not yet replied.


  6. Review titled Would not recommend

    Rated 1 star out of 5

    by Anonymous - Posted on 01 December 2023

    They make it very difficult to order repeat prescriptions that I've been on for more than 6 years now. They don't call you when they say they will. They've also cancelled one of my longterm prescriptions for no reason without telling me. This prescription is vital for my health so I am very worried now.

    Visited December 2023

    Report as unsuitable

    Woodlands Health Centre has not yet replied.


  7. Review titled Excellent Service Received

    Rated 5 stars out of 5

    by Anonymous - Posted on 22 July 2023

    On Friday 21st July 2023, my appointment with Nurse was slightly delayed, but she greeted me with an apology for the wait and a warm, friendly smile. These small gestures made a significant difference to my experience and immediately put me at ease. The Nurse was attentive to my medical needs and provided spot-on recommendations. I must commend her for the exceptional knowledge, friendliness, customer focus, and welcoming attitude upon my visit. The surgery facility's layout and cleanliness are of a high standard, and I take pride in being one of their patients, based on this point. Despite the time constraints for each patient, they manage to deliver excellent service consistently. I want also want to thank the reception staff for also being helpful when booking appointments. The waiting time to book an appointment has improved drastically. Lastly, I want to express my gratitude for the outstanding service received.

    Visited July 2023

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    Woodlands Health Centre has not yet replied.


  8. Review titled Great practice, Lovely doctors, nurses

    Rated 4 stars out of 5

    by Anonymous - Posted on 07 July 2023

    Been here quite a few ties and always manage to get an appointment. One thing i do not like is when you call at 8 your only offered a telephone consultation which i find ridiculous. Patients should have the option if they want a telephone appointment on the day or a face to face appointment not saying"the doctor will triage you etc" its just a waste of an appointment as following the call the GP would then book in the patient. Other than that the E consults are a great way of appointments, medication reviews etc.

    Visited June 2023

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    Woodlands Health Centre has not yet replied.


  9. Review titled Clear gatekeeping case

    Rated 1 star out of 5

    by Anonymous - Posted on 01 April 2023

    Not possible to make appointments although they ‘offer’ 3 different ways to do it, they made mistake in my blood test results, doctors refusing to see me, and their professional medical advice for months of constant headache was to drink water and jogging outside.

    Visited February 2023

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    Woodlands Health Centre has not yet replied.


  10. Review titled Reception staff treat patients awfully

    Rated 1 star out of 5

    by Anonymous - Posted on 19 January 2023

    Drs are great at the surgery. However multiple reception staff have been rude and reduced me to tears. Know others who have the same experience too. Reception staff are rude, short tempered and seem to resent patients calling them! Feel anxious every time I have to call the surgery. It is such a shame as the drs are great and the surgery is let down by this.

    Visited January 2023

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    Woodlands Health Centre has not yet replied.