Westbury on Trym Primary Care Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Joanne Ashcroft - Posted on 13 May 2024
I couldn’t have received better service from Westbury on Trym primary care. I received a telephone call back from a practice nurse and then a face to face appointment all within 2 hours. A week later I had a telephone conversation with a duty Dr within 40 minutes of booking who organised a blood test an hour and 10 minutes later. The results of this blood test came back within 4 hours and an appointment with a physio was booked for 3days later. I cannot ask for better treatment and every single person I have been in contact with at the surgery have been brilliant. Thank you
Visited May 2024
Westbury on Trym Primary Care Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Katharine Cronk - Posted on 13 May 2024
Lovely big surgery with great nurses and doctors. The staff are both efficient and compassionate. I recently had a cervical check up and the nurse put me at complete ease and took the sample with no problems and minimal discomfort. The same nurse then also had to take some bloods and carried this out with great proficiency.
Visited May 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 13 May 2024
Dear Katharine, Thank you for sharing your recent visit and experience of using our services. We are very fortunate to have such a lovely big surgery to work from! Thank you for letting us know that you found our clinical team efficient and compassionate. Compassion is something that is of the utmost importance to us and, on behalf of the team, Thank you for taking the time to leave this review and for your continued support. Catherine Farrington Practice Manager
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Review titled Wonderful friendly service
Rated 5 stars out of 5
by Pippa - Posted on 04 April 2024
I’ve have been receiving post cancer care with the W-o-T surgery and have experienced unbelievably kind, helpful and friendly treatment from a practioner (HF)who has shown attentive care and compassion for many months. I have equally had nursing care for a post-radiotherapy wound and the nursing staff have gone above and beyond to make sure my care and treatment is perfect - I now have fully healed from a troublesome problem that the hospital was unable to deal with. I’d like to thank the trust for helping me over a difficult time. Pippa
Visited April 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 05 April 2024
Dear Pippa, We are so pleased to know that you received the care and support you needed from us. Reviews like this really do mean a lot to us. I will inform those who have been involved in you care of your review and kind words. Please do continue to seek support and care from us. Thank you so much again for taking the time to leave this review. Catherine Farrington Practice Manager.
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Review titled Nursing care was excellent
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
My husband was acutely unwell and the nurse booked to do his blood tests recognised this and escalated to the duty doctor. She then allowed us to stay in her room until we went to the hospital. Her care and compassion was very gratefully received in a challenging situation. Many thanks to her and the practice for their care for him
Visited April 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 13 May 2024
I am really pleased to know that our nurse was able to look after you during what must have been a very difficult time for you and your family. I will ensure your kind words are shared with the team. Catherine Farrington Practice Manager
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Review titled Excellent reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
Visited the practice for an appointment early morning on 5 February 24. I was extremely impressed by the kindness, understanding and patience of the receptionist on duty that morning. Despite being busy they managed each patient in a compassionate and friendly manner. The receptionist clearly took pride in their role.
Visited February 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 08 February 2024
Thank you for leaving your review and sharing your experience with us. I will share this with our team. I know they will receive it with gratitude and will be really pleased to know they helped you. Catherine Farrington Practice Manager
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Review titled Wonderful nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Had a smear test recently, not fun but made significantly better by the wonderful, experienced and reassuring nurse who had obviously done loads of them before and was extremely professional and helped to make it as comfortable as possible. Many thank to your wonderful nursing staff, they are fabulous.
Visited January 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 22 January 2024
Thank you for taking the time to leave a review. We hope your experience will help encourage and reassure others with regards to having a smear test.
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Review titled Very efficient and welcoming
Rated 5 stars out of 5
by Emily - Posted on 02 December 2023
I was warmly welcomed to the surgery, was seen very quickly and felt the whole service was very efficient and professional. Many thanks.
Visited December 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 08 December 2023
Dear Emily, Thank you for leaving your review. I was pleased to read your feedback and to learn that our service is working well for you. Catherine Farrington Practice Manager
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Review titled Exceptional practice
Rated 5 stars out of 5
by Tony Beckingsale - Posted on 11 December 2023
Nothing was too much trouble. Emergency attendance and follow up appointments made. Polite and friendly and professional…a pleasure to deal with.
Visited December 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 14 December 2023
Dear Tony, Thank you for taking the time to share your experience. I will share your feedback with the team and I know they will really appreciate it. Many thanks again, Catherine Farrington Practice Manager
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Review titled Flu and covid clinic
Rated 5 stars out of 5
by david gwilliam - Posted on 23 September 2023
Highly professional, well organised and welcoming. This clinic is on top of their normal workload but you would know. I was greeted as if it was the first jab, not the 50th of the day.
Visited September 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 25 September 2023
Dear David, I can't tell you how thankful I am to receive this review. The flu and Covid-19 vaccine clinics represented a massive challenge to us this year due to the logistics of the Covid-19 vaccine. Our team have worked many a long hour to get the clinics up and running! We are so thankful to all of our patients who joined us at the clinics. Having your seasonal vaccinations with your GP surgery offers us a huge amount of continued support and we are most grateful to you. Many thanks again for taking the time to leave your review. Catherine Farrington Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by John Christensen - Posted on 30 August 2023
I visited today and saw a locum doctor. He was excellent. He was a good communicator and a good listener; he dealt with me with efficient skill, compassion and good humour. Having worked in healthcare all my life I know this was an excellent consultation. Please pass this on to him. Well done and thanks.
Visited August 2023
Review titled Westbury on Trym Primary Care Centre
Replied on 31 August 2023
Dear John, Many thanks for letting us know you had a good experience. I will make sure your feedback is passed on to the GP. We are always grateful when patients take the time to leave a review and to share their experiences, thank you again. Catherine Farrington Practice Manager