West Hampstead Medical Centre - Ratings and reviews
Reviews
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Review titled Same-day appointments, friendly staff
Rated 5 stars out of 5
by Daniel D - Posted on 18 October 2022
Joined the practice when I moved to the area. Process was easy and online, most convenient, nice staff, helpful doctors, and often same day appointments! Thank you very much for all help from small colds to specialist referrals!
Visited September 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Daniel Sorry for the delayed response to your feedback. Thank you so much for your 5 star review. We are very pleased to hear about your positive experiences at the surgery. We will share your comments with the rest of the team. It is much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Same-day appointments, friendly staff
Rated 5 stars out of 5
by Daniel D - Posted on 18 October 2022
Joined the practice when I moved to the area. Process was easy and online, most convenient, nice staff, helpful doctors, and often same day appointments! Thank you very much for all help from small colds to specialist referrals!
Visited September 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Daniel Sorry for the delayed response to your feedback. Thank you so much for your 5 star review. We are very pleased to hear about your positive experiences at the surgery. We will share your comments with the rest of the team. It is much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Staff not well informed and unresponsive.
Rated 2 stars out of 5
by Anonymous - Posted on 14 October 2022
My newborn daughter has unfortunately some congenital orthopaedic issues, that require further investigations, physiotherapy and specialist review. The associate physician that we saw at 6 weeks review (not even GP) was not familiar with the pathologies and terminology or the facilities in the area (I was told that there is no baby physiotherapy, which is not true). She finally requested just an ultrasound of her spine, but we have been waiting for more than 2 months now, which is unacceptable given that this type of scan is not diagnostic after 3-4 months of age. Unfortunately, we need to arrange everything privately in order not to miss the diagnostic window and prevent future complications... Wouldn't recommend.
Visited August 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response. Thank you for your feedback. I know that this was left anonymously but I do believe that we may have already been in contact with you directly regarding the above comments. If this is not the case or if there are any issues that are still unresolved, please do submit your feedback via our website with your details so that we can investigate and respond appropriately. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Excellent Practice but difficult to make appointments
Rated 4 stars out of 5
by John Steiner - Posted on 10 November 2022
I had to phone or queue to make an appointment which was only possible for the morning or afternoon of the same day. I found this extremely difficult to make. When I tried to email the practice I got no reply from the GP. Once with the GP I found the attention to my needs to be excellent.
Visited August 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear John Apologies for the delayed response. Thank you for your comments and feedback. I am sorry to hear about the difficulties you experienced when booking an appointment at the surgery. In line with the national guidance, the practice is offering a mix of face to face, telephone, video consultations as well as online via eConsult. Routine telephone and face to face appointments are available 1 week in advance, & our same day appointments for urgent issues become available at 8:30 am each morning and a further few at 2pm (more for urgent issues). Some of these are available for online booking at 8pm the night before, same day at 8:30 am and a few at 2pm.We have updated our appointment booking process now, so that the same day appointments for the afternoon are now released for booking at 08:30am. Our telephone call system now provides an option for a call back which can be more convenient than hanging on the phone. We work within NHS guidelines and will always try our best to provide appointments in a timely manner for all our patients. I'm delighted to hear that your GP consultation was excellent. If there is anything you need or would like to discuss further with me, please do let me know, Best wishes Karen McCormack Complaints Manager & Patient Liaison Manager
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Review titled Best practice I have ever been with
Rated 5 stars out of 5
by Joe B - Posted on 21 July 2022
This is honestly the best doctors I have ever registered with. The doctors are always super helpful and professional, have been incredible! It is also very efficient and am always able to get an appt often the same day when needed!
Visited July 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Joe Sorry for the delayed response to your comments. Thank you so much for your 5 star review and feedback. We are very pleased to hear about your positive experiences. Please do let us know if we can help you with anything else. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Great practice
Rated 5 stars out of 5
by Stella MacPherson - Posted on 10 June 2022
I have always found everyone at the Practice very kind and helpful and have always sung their praises to friends and family. I would have no hesitation in recommending the practice to anyone who was considering joining it.
Visited June 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Stella Sorry for the delayed response. Thank you so much for your 5 star review and positive feedback and heartfelt recommendation to your friends and family. We are very pleased to hear about your experiences at the surgery. Please do let us know if we can help you with anything else. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2022
The staff, receptionists and doctors, pay attention to the patient and are pleasant. The process to get an appointment and prescriptions is easy and there are no waiting time to get someone on the phone.
Visited June 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response to your feedback. Thank you so much for your 5 star review and kind comments. We are very pleased to hear that you are happy with your experiences at the surgery. It is much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2022
Fantastic, friendly staff from receptionists to the GP who saw me. Please don’t privatise the NHS Tory party!!!
Visited June 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response. Thank you so much for your 5 star review and positive comments about the team. It is much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Efficient service whenever needed
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2022
I was able to make my last appointment online. Logged in via IT system and was called and dealt with promptly and professionally. Was made to feel welcome to discuss my problems and have them investigated as needed despite pressures on system. Am awaiting blood test and will then have to see how best to get results
Visited June 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response to your feedback. Thank you so much for your kind comments. We are pleased to hear about your positive experience. Please do let us know if we can help with anything else. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Kind and trustworthy
Rated 5 stars out of 5
by Inge - Posted on 10 June 2022
I have a young baby and they have been amazing with appointments and vaccinations I was able to get on the day appointments for emergencies and gps were always kind and listened carefully
Visited May 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Inge Thank you so much for your comments. We are pleased to hear about your positive experiences. At all times we do try to do our best. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead