Wellington Medical Practice
Chapel Lane, Wellington, Telford, Shropshire, TF1 1PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inappropriate triage
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
I am writing on behalf of my mother who is 89 years old. She often has issues understanding the receptionist. I would like to suggest that the people doing triage slow down, speak clearer and/or louder to help. My mother requested a doctor's appointment, but the triage sent her elsewhere, though she wasn't entirely sure what/where. She could not understand the response. She said so at the time, but got exactly the same flood of words in the same voice, speed etc. So, she found herself with the physio. The physio said he couldn't help her! (unsurprising), but then he did not accompany her to reception to ensure the she got to see a duty doctor, which is what should have happened in this case, to recognise that the triage system had made a mistake. As a result reception were not made aware of the error in triage. At reception she was offered an appointment on the Monday only. She had open sores on her hands and has been suffering for some time. Should she have gone to A&E? She is tired of trying to be assertive at 89 and feels let down. I feel let down on her behalf. I can't always be there when she calls to help her and to make sure that she gets to see the appropriate person. Please can the triage system be improved so these sorts of situations do not arise.
Visited September 2023
Review titled Wellington Medical Practice
Replied on 19 September 2023
Thank you for your feedback. Please can you contact the practice either via email wmp.complaints@nhs.net or telephone so I can look into this further for you.
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Review titled Perhaps things are changing????????
Rated 3 stars out of 5
by Anonymous - Posted on 11 June 2023
Yes: I had a very positive experience, so felt that this should be shared. I booked two appointments for my elderly parents on the same day 15 mins apart, with the help of a very pleasant lady over the phone. My parents attended their appointments , I then received a telephone call later that day from the practice asking how my father was , as they were concerned about him. Above and beyond my expectations.. Thankyou.
Visited May 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are glad to hear that you had a positive experience, Thank you for taking the time to leave your feedback.
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Review titled dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
How wellington medical practice get away with there appalling service is beyond me never answer the phones never any appointments never any help or even try to help on the phone for hours trying to get an appointment never any no help with prescriptions given tablets that you have reactions to but can’t get an appointment to get them changed so left in pain there attitude is dreadful it should be in special measures how they’ve got away with this is beyond me and most of the patients at this practice
Visited April 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are sorry to hear that you are dissatisfied with the service you received if you would like to contact the practice to discuss this further, please email wmp.complaints@nhs.net.
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Review titled Brilliant
Rated 5 stars out of 5
by Jon symmonds - Posted on 05 August 2023
I've been with this medical practice for a lot of years and from then till this day can't say brilliant they are.. OK so the phones are a bit dodgy but I've had no trouble with this the doctors are exceptional as are the clinicians.. The receptionists are very welcoming and helpful.. Keep up the good work. And thank you.
Visited April 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
Dear Mr Symmonds, Thank you for your feedback, and taking the time to leave a positive review this feedback will be shared with the team.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Very poor practice can never get answer from the phones always in a queue for upto an hour and half to be told there are no appointments left. As someone who works every day its frustrating.
Visited March 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are sorry to hear that you are dissatisfied with the service you received if you would like to contact the practice to discuss this further, please email wmp.complaints@nhs.net.
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Review titled no improvement in service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I've had an issue now for over 12 months resulting in blood tests, an MRI, seeing the physio several times, seeing or speaking to clinicians 4 or 5 times, speaking to their pharmacist several times. I still have no diagnosis and have not been seen by a doctor. I have just tried to phone in response to some blood test results, waited on the patient countdown service for 40 minutes until I was number one in the queue and then was cut off! They just cannot get their admin sorted at this place. I went in person the other day and was greeted by a very morose and uninterested receptionist. You come away from the place feeling more depressed than when you go in. Nobody seems to have a good view of the place and indeed some of my neighbours have abandoned this surgery. Why on earth can't they operate an efficient, patient-friendly service? We need CQC to get things sorted here, properly sorted. You have enough evidence via the reviews.
Visited March 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
Dear Patient, Thank you for your feedback, I am sorry to hear that you have been unhappy with the service you received. If you would like to discuss this further please contact wmp.complaints@nhs.net.
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Review titled Very shocking service.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Terrible service when rang and was waiting on the phone for over 1hour 30 minutes. Was calling about my daughters jabs only for the staff member to be very rude over phone and would not book them for any day and time suitable for me and basically gave me no option but to take the date they had given. Absolutely appalled by the service have always been given. Whole doctors needs a serious good looking at.
Visited January 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are sorry to hear that you are dissatisfied with the service you received if you would like to contact the practice to discuss this further, please email wmp.complaints@nhs.net.
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Review titled Rang 3 days on the run and told to try again tomorrow
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Terrible experience I have a cough for over 3 weeks constantly bringing up mucus. Tried all remedies am diabetic have rang several times and just told try again tomorrow I fear I may get phemonia and can't even get a call back,horrible surgery
Visited December 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Appalling Service
Rated 1 star out of 5
by Paul SHEAD - Posted on 13 December 2022
Lines open at 8.30 Impossible to get through. Eventually managed to get through around 9.30, waited an hour to speak to someone only to be told I was too late calling and to dial back at 8.30 tomorrow. Appalling service. Call handler extremely abrupt and couldn't give a toss. I will take my complaint further
Visited December 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Disappointed about the service
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Tried to call and got cut off after 30 minutes. Seen the reviews going back months and still the same excuses. I do not live on the area and I needed someone to show some support for my elderly parent. Not the first time
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.