Weavers Medical - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Louise Joyce - Posted on 06 November 2023
Today I received exceptional care, from the lovely care navigator to the very considerate GP I spoke to on the phone. There was time given for me to explain my problem, and a management plan discussed and agreed. I’m very lucky to be under this GP surgery.
Visited November 2023
Review titled Weavers Medical
Replied on 08 November 2023
Dear Ms Joyce Thank you so much for taking the time to leave a review. It is good to hear that your recent experience was so positive. We do as much as we can to constantly improve our services but there really is no substitute for the 'personal touch'. So much relies on faith that a patient has in the team in the practice so we hope everyone working at the practice has the 'human touch' you describe and set a great deal of store by this. Regards Weavers Medical
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Review titled Excellent consultation
Rated 5 stars out of 5
by Elizabeth Valerie Brooks - Posted on 10 November 2023
I was very apprehensive before my appointment the Dr put me at my ease and made talking about my problem and undergoing examination easier. Future appointments are required and hopefully the consultant will be as professional and considerate.
Visited November 2023
Review titled Weavers Medical
Replied on 19 November 2023
Dear Ms Brooks Thank you very much for taking the time to leave this review. Feedback helps us to know where we have worked successfully and where we need to work harder. We recognise that it certainly can be daunting to have a medical consultation. As a practice which trains future doctors and GPs we like to emphasise this with trainees and students as well as established clinicians. Weavers Medical
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Review titled Brilliant Service very impressed
Rated 5 stars out of 5
by John Finch - Posted on 03 November 2023
Partner just moved to new practice, first time using the Medical Centre. He needed a fit note, which we ordered online Weds night, they text Thursday night requesting we call on Friday 8am. Called at 8am, and by 9am we had a call from Doctor, fit note sorted, another call from colleague by 10am and prescription done and a two week time appointment made for us. Really impressed. Thank you so much
Visited November 2023
Review titled Weavers Medical
Replied on 08 November 2023
Dear Mr Finch Thank you so much for taking the time to write a review. I'm happy that your experiences were positive which is something we try to ensure with all contacts to the practice. We realise it may have been difficult in the past to telephone the surgery. For this reason we encourage online contact but also put in a new telephone system with a call back feature and queue information. In addition to this we have lots of staff answering during the busiest periods of the morning so the queue does go down quickly. We will continue to strive to make all our process as effective as possible. Regards Weavers Medical
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Review titled Perfect treatment
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Lots of treatments in a short time following cancer surgery and during chemo, all undertaken with professionalism, courtesy and good humour. Could not ask for better treatment from a friendly staff.
Visited October 2023
Review titled Weavers Medical
Replied on 11 October 2023
Dear Patient Thank you very much for taking the time to leave a comment. It is good to know we have been able to support you through what has clearly been a difficult time. We have regular training and meetings to ensure everyone is armed with the knowledge and skills they need to help but in the end it comes down to their natural skills as people. Hopefully things are going well for you now. Weavers Medical
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Review titled Nurses brilliant
Rated 4 stars out of 5
by Judith brown - Posted on 03 October 2023
I feel seeing a nurse is better I feel more comfortable you don’t feel rushed and get a good chat .with doctors I feel I am a inconvenient
Visited September 2023
Review titled Weavers Medical
Replied on 11 October 2023
Dear JMs Brown Thank you very much time to leave us this review. We are very proud of our nursing team and it is clear you have had good interaction with them. Whilst everyone in the practice is busy however please don't feel that you are ever an inconvenience to the doctors. We have an enthusiastic and knowledgeable group of GPs who will do their best to help you if and when needed. Putting patients art their ease is clearly one of the most important skills a doctor can have and is something we do focus on during our regular training meetings. Please call and let us know if you do have problems however Many thanks Weavers Medical
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Review titled X-ray results
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
I came in to surgery for my results to speak to GP, I have always been happy with Weavers Doctors Surgery, very good support, I also went to Physio and could not fault the Gentleman I saw he was very helpful and knowledgeable he explained my problems thoroughly, as I was a bit unsure of how I could get help with this previously, thank you.
Visited July 2023
Review titled Weavers Medical
Replied on 03 August 2023
Dear Patient, Thank you very much for taking the time to leave us feedback. We have a wide variety of different professionals working with us and feel it is very useful and convenient for patients to have easy access to physiotherapists. Hopefully many more patients can have a positive experience such as yours when seeing our colleagues. Weavers Medical
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Review titled First class service
Rated 5 stars out of 5
by Sarah Fisher - Posted on 01 August 2023
I sent a message to the practice asking a question. The following day I received a message saying a face to face appointment had been made for me the following day. The GP I saw was lovely. At no time did I feel that I was wasting her time. The doctor apologised for keeping me waiting, even though I had been added as an extra patient. She had time to listen to my concerns. She arranged tests and, following the appointment she got in touch to ask me to make a further appointment to discuss the findings. I felt my concerns were being listened to and I was treated with compassion and respect the whole time. It is not the first time I have received first class service from this practice, so thank you, to every one of them, from receptionists to doctors. I so appreciate the care you give.
Visited July 2023
Review titled Weavers Medical
Replied on 03 August 2023
Dear Ms Fisher, Thank you very much for taking the time to give us your feedback. We are always trying to refine our processes as much as possible and it is good to know they have been effective. We realise booking appointments by telephone is not always convenient or necessary and messaging can be very useful for some people. We have a continuous process of staff training for the whole practice as well so we are hopeful your positive experienced can be relpicated for many more patients.
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Review titled Outstanding service!
Rated 5 stars out of 5
by Sue Drage - Posted on 18 August 2023
I have received excellent care and service from Weavers during the past couple of months. (and still ongoing) In particular, the nurses have been amazing, so supportive and caring towards me during this period, as I recover from my surgery with many regular visits to see them. The receptionists too have been wonderful, with their help in booking me in for multiple appointments during this time. Indeed all staff, including Dr’s when needed, that I have encountered during this time have delivered a friendly, caring and professional service. My family and I are extremely grateful for this superb care.
Visited June 2023
Review titled Weavers Medical
Replied on 22 August 2023
Dear Ms Drage Many thanks for taking the tie to leave us this review. Our nursing team is one which we are very proud of and we know they go the extra mile to ensure patient care is as good as it can be. The receptionists job can be very difficult and demanding and its good to know the system has worked well for you. Thank you for the 'friendly, caring and professional' phrase as these are certainly ideals we want to live up to. many thanks Weavers Medical
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Review titled Great Practice but
Rated 4 stars out of 5
by Susan Lenton - Posted on 12 June 2023
I have never had a problem with this surgery but after 21/2 hour trying to get through, to be told, I cannot make an appointment have wait for a call from another department to book one. I have never missed an appointment in the last 70year that I have been a patient.
Visited June 2023
Review titled Weavers Medical
Replied on 13 June 2023
Dear Mrs Lenton Thank you for taking the tie to leave this review. I'm sorry that the service you received did not meet your expectations. Sometimes the practice can be very busy and that is usually the reason for taking time to speak to us. I'm assuming two and a half hours was the time taken to get a callback from us? We would be happy to speak to you if you would like us to investigate this. if so please could you write a note to confirm this and drop it off at reception 'For the attention of Dr McManus'. Thank you Weavers Medical
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Review titled Not enough words to commend.
Rated 5 stars out of 5
by Anthony Wood - Posted on 06 May 2023
Always looked after and made to feel genuine care and concern. Care for the most vulnerable, Feel guided and protected by experienced medical Professionals.
Visited May 2023
Review titled Weavers Medical
Replied on 10 May 2023
Dear Mr Wood Thank you for taking the time to leave us a review. We do have a large and experienced team of professionals working in the practice and it is good to know that you experienced the level of service which we are always striving to achieve. As a team we like to keep 'caring' at the front of our thoughts - if a person is caring then all the other things needed to help patients will spring from that. Many thanks Weavers Medical