Watford Health Centre
Ground Floor, Colne House, 21 Upton Road, Watford, Hertfordshire, WD18 0JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
I had a telephone consultation which I found most informative. Explanation of my problem was given in a simple and clear way, with what I can expect in the future.
Visited September 2023
Watford Health Centre has not yet replied.
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Review titled worst call I had
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
I’ve been trying to chase a scan for the past 6 weeks. I was first told to wait for a month, then I called again about 2 weeks later to follow up, the person I’ve spoken with doesn’t seem to listen to what I’m trying to explain, she doesn’t let me finish what I need to say that I have to tell her to please let me finish, it seems that she wants to end the call immediately without listening to what information I really need. She’s not understanding and she is insensitive to my needs as a patient. Being a patient is stressful. I hope these agents would be more sensitive to our needs. I was on queue for long time and only to receive that kind of patient service.
Visited August 2023
Watford Health Centre has not yet replied.
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Review titled Professionalism and Prompt Response
Rated 5 stars out of 5
by Daisy Valenzuela Siyhian - Posted on 25 May 2023
I experienced the professionalism and how they respond to my queries during the time I needed help. The staff handling my case, from the receptionist, and administrative up to the Doctors were brilliant. I was impressed how high are their patience and very understanding of my concern and my situation. I highly recommend this GP practice.
Visited May 2023
Watford Health Centre has not yet replied.
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Review titled Going above and beyond for their patients
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
The staff and GP's at Watford Health Centre have been amazing in their support of myself and my two children with Special Educational Needs and Disabilities. The GP's and staff are being overworked by this government yet are still trying to do the best for their patients. The GP took the time to listen to my daughters situation and supported accordingly. The GP was also very understanding and caring. I have been with this GP Surgery since it was in another building in the same street since 1980. I have never once thought about leaving this practice and have always had a great experience with the different GP's over the years. The waiting times on the telephone to book an appointment can be lengthy but since creating online accounts for all members of my family I am now able to book appointments and request our repeat prescriptions without any problems. I have always managed to get an appointment to see a GP when it was absolutely necessary.
Visited December 2022
Watford Health Centre has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2022
No regular GPS available, prescriptions are messed up constantly, extremely limited appointments available, booking appointments incur errors, waiting times on the phone are completely outrageous I have been number 41 in the queue almost waiting an hour just to speak to reception. Practice staff are inconsistent what information they provide. Looking to move to a much better GP practice soon.
Visited July 2022
Watford Health Centre has not yet replied.
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Review titled Unprofessional GP
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2022
I recently was called in at 5pm for a urine sample and when I reached there, I was told to leave a sample for someone to test it the next day. First of all why call me when you don't have a person who can do a simple procedure as a urine dipstick and secondly why the GP couldn't step up. I get a call after I got into tears to say my antibiotics has been prescribed just after the pharmacy closed. Yes I had to take paracetamol and ibuprofen for another 12 hours before I could get hold of my antibiotics. No one would rush to the surgery with two kids if it wasn't urgently needed. I made up my mind the very day that I would change my GP and I did and I'm so glad I did.
Visited July 2022
Watford Health Centre has not yet replied.
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Review titled Bad to Worse
Rated 1 star out of 5
by Tom Isac - Posted on 24 June 2022
Submitted a patient access request form with ID documents a month ago. The receptionist said, the request will be processed within a day. There was no response after few weeks, when I phoned them to enquire about the update, they said, it takes 28 days. After 28 days, still there was no response received, when I enquired they said, they lost the form. They wanted me to submit the form with documents again. Again I have to wait for another 28 days. Irresponsible staff, who has no care about the GP patients. The service and the approach to the patients are very bad, I have had various other similar bad experiences, The approach of GP staff and their rude way of communication looks like they are planning and working to shut down the business. More than 40 minutes wait time for a phone call to attend.
Visited June 2022
Watford Health Centre has not yet replied.