Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response to problem
Rated 5 stars out of 5
by Margaret Bell - Posted on 10 May 2023
The practice officer dealt with the problem I experienced submitting a weekly blood pressure monitoring form quickly and efficiently. The doctor reviewed it and responded quickly which reduced my anxiety enormously. This was all greatly appreciated.
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Margaret Bell, thank you for appreciating what we do. We do work extremely hard to provide and maintain a service that the surgery can be proud of and your comments are very important to us.
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 03 May 2023
Always find an excellent receptionist team dealing with phone and face to face at the branch at Holburne road
Visited May 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Amanda, thank you for leaving a 5* review, We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the reception team.
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Review titled Ferryview Health Centre
Rated 5 stars out of 5
by adeshina ladipo - Posted on 03 April 2023
The Medical Staffs are of exemplary service also admin and front desk staffs. The dedication, commitment to patients wellbeing, always pleasant team to reach. The level of professionalism is unequalled. I can't ask for more. Thank you
Visited April 2023
Review titled Valentine Health Partnership
Replied on 14 April 2023
Dear Adeshina, Thank you for your kind comments posted on NHS choices and we will pass your comments onto the staff . Our staff appreciate feedback and we thank you again for your kind comments. We work extremely hard to provide a service the surgery can be proud of.
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Review titled Good practice but super busy
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Great practice nice kind doctors that are attentive and responsive. However practice wait times for appointments and booking appointments are major issues. 3 weeks for a phone call is just ridiculous
Visited April 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Patient thank you for your feedback, we are pleased to learn that you find our doctors kind, attentive and responsive, they do work very hard to ensure that we provide the best care and efficient service. Unfortunately, there is a very high demand for appointments, but we try our best to ensure patients are seen as soon as possible. We do offer walk-in face-to-face appointments and telephone consultations on a daily basis. We also have pre-bookable appointments every day, you can book by telephoning or by coming into the surgery in person and talking to the receptionist. I will pass this to the rest of the team.
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Review titled Great practice
Rated 5 stars out of 5
by Liliana - Posted on 05 April 2023
The staff that work there are very friendly and I was able to get an appointment from one day to the next and it is close to my house.
Visited April 2023
Review titled Valentine Health Partnership
Replied on 14 April 2023
Dear Liliana, thank you for taking the time to leave us such a positive review. The staff really appreciate your comments.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Customer service could improve but it's not bad. I had issues getting an appointment but got call back and it was resolved.
Visited April 2023
Review titled Valentine Health Partnership
Replied on 17 May 2023
Dear Patient, thank you for your feedback, we are glad that your concerns were resolved. We are always looking at ways to improve our services, and your comments are very important to us. I will pass on your comments on to the team.
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Review titled Emergency appointment
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
Seen within 15 minutes of booking, seen, examined, blood pressure checked, treatment recommended and prescription given
Visited March 2023
Review titled Valentine Health Partnership
Replied on 27 March 2023
Dear patient, Thank you very much for leaving a 5 star review for the practice on the NHS Website. I am very pleased to hear you received a fantastic service. Your comments are greatly appreciated and I will make sure this is fed back to the team.
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Review titled Best practice so far
Rated 5 stars out of 5
by Ashleigh dennis - Posted on 27 March 2023
I've been with ferryview for a few years now and after having over 7 different gp surgeries in greenwich Borough I find ferryview the best
Visited March 2023
Review titled Valentine Health Partnership
Replied on 27 March 2023
Dear Ashleigh, Thank you so much for your lovely 5* rating. I will share your comments with the team.
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Review titled Wonderful Telephone Manner
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2023
Courteous, understanding and timely response. I called to book an in person appointment explained my condition and an appointment rapidly arranged. A wonderful courteous call with reception.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 11 March 2023
Dear Patient, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We agree our receptionists are truly a gem to have on our team. They work very hard to meet our patient expectation and we are happy to hear that you had a good experience at our practice and we will feedback your comments to the reception team.
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Review titled Medication support
Rated 5 stars out of 5
by Jacqui Mclaughlin - Posted on 16 March 2023
My usual prescribed medication was unable to be dispensed due to manufacturer issues. I discussed this with surgery receptionist, who shared they will pass on my request to the doctor, I suggested a temp replacement/ alternative and within 2 days I picked up the medication from chemist. Thank you for listening & being so proactive.
Visited March 2023
Review titled Valentine Health Partnership
Replied on 30 March 2023
Dear Jacqui, thank you so much for taking the time to write a review. We are pleased to hear that you were happy with the service you received and will ensure I pass your comments on to the team.