The Wembley Practice - Ratings and reviews
Reviews
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Review titled Staff
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
On my way into the clinic I asked a nurse who works there where I could find the reception area her response was rude and she also laughed when I said which way do I go almost as though she was mocking me. I did tell her that there is nothing funny about me asking for directions and her attitude was not called for. The receptionist at both desks I encountered were very flippant and almost to the point where I felt as though I should not be disturbing them. You are on the main desk to help people if you don’t like people then don’t be customer facing! The third receptionist in the physio sept was lovely but it still does not deter from the fact that I encountered three other members of staff who were absolutely appalling! I wish I didn’t have to go back but physio is something I do need to go back for unfortunately!
Visited November 2022
Review titled The Wembley Practice
Replied on 28 November 2022
Dear Sir/Madam, Thank you very much for your response and letting us know what has happened, we sincerely apologise for the behaviour from the staff in the clinic you have visited for your appointment. If you can, feel free to send a message with your details to chat@connecthealth.co.uk, we will investigate this further for you and forward to the appropriate team. Many Thanks, Sam
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Review titled Terrible practice with extra rude manager
Rated 1 star out of 5
by Katerina Georgieva - Posted on 17 November 2022
I requested a amended duties note on Monday the 14 and they reply back that it will be ready on Thursday 17.When I when to take it wasn’t ready and they didn’t even apologies for it.J am pregnant I I feel very ill but the reply was it’s not important to us!!!The manger didn’t care that wasted my time for her is in not urgent or important.
Visited November 2022
Review titled The Wembley Practice
Replied on 05 December 2022
Dear Katerina, Thank you for sending us your feedback. We are sorry that the staff have not handled your request for an amended duties note professionally. If you can, please send an email with your details and NHS Number to chat@connecthealth.co.uk, we will forward this to the team in your area to investigate this further. Many Thanks, Sam
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Review titled The worst practice ever
Rated 1 star out of 5
by Andreea - Posted on 24 November 2022
I ve called several times to get in touch with a doctor because my husband got tested positive with helycobacter pylori , and he needed a treatement to get rid of this virus . I ve called two days on a row . And i stayd pne hour ore one hour and a half waiting bring number 16 or 17 in the queue. After that i hot answered by a lady that told me there is no available appoiment in the day and that i have to call tomorrow which i did and i vve been answered the same . Call next day . The lady was so rude to me and she told me that if i dont like that i have to call again and again untill getting an appointment i can make a complain. Extremelly rude , unprofession staff , the worst gp ever
Visited November 2022
Review titled The Wembley Practice
Replied on 16 January 2023
Dear Andreea, Thank you for giving us your feedback and we apologise both for the delay in responding to your feedback as well as booking an appointment for you. If you would like, you are welcome to send us an email regarding this problem and we shall investigate further. Please feel free to send us an email with your details including a summary of what has happened to chat@connecthealth.co.uk. Many Thanks, Sam
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Review titled Very irresponsible practice
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
The Practice cancelled my appointments for times. I have been booking for two months and they cancelled my appointments over and over and over again because of their problems. They ask me to wait in line for hours to call them and rebook my appointment, but you know the result, they still cancelled my appointmet.
Visited October 2022
Review titled The Wembley Practice
Replied on 28 November 2022
Dear Sir/Madam, Thank you for your feedback, we sincerely apologize that you have had your appointments cancelled consecutively and we hope to provide you with an appointment as soon as possible. If you would like us to investigate this further, please send an email with your details to chat@connecthealth.co.uk. Many Thanks, Sam
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Review titled Terrible waiting time to make an appointment!
Rated 1 star out of 5
by VGP - Posted on 21 October 2022
Waited 1hr 20mins on the phone to make an appointment the GP asked me to do...and still waiting to speak to someone after being nr 1 in the queue for ovet 30 mins. What is going on in that surgery????This is bad customer service care at its worse! We will be registering with another surgery on Monday. Enough is enough - putting people's health at risk is not good!
Visited October 2022
Review titled The Wembley Practice
Replied on 29 November 2022
Dear VGP, Thank you for letting us know about the situation, we apologize that you have had to wait this long in the call queue. If you would like, you can communicate with us via email and we can have a member of the team in your area call you to arrange an appointment. If so, please send your details to chat@connecthealth.co.uk. Many Thanks, Sam
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Review titled no appoiment
Rated 2 stars out of 5
by Priyanka Patel - Posted on 25 July 2022
i have cold last 3 month i did call they said we cannot book same day they book next week on call how to know on call i am okay or not i can't sleep i can't take breath from my nose i cann't focus my work when you are give appoiment whenever i am died that time? i did try every medicine, steam ,nose drop everthing but its not work take seriousaly i am not coming for west of time pls undersatnd my problem.
Visited July 2022
Review titled The Wembley Practice
Replied on 26 July 2022
Thank you for your comment and feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We can work together to review your comment to help us improve our service to you and other patients. Please contact the surgery at nhsnwlccg.wembleypractice@nhs.net or call the surgery at 0208 900 6020 and talk to the manager. Meanwhile someone from the surgery will try to contact you as well. We will help you accordingly. Practice Manager
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Review titled Unprofessional staffs
Rated 2 stars out of 5
by Anonymous - Posted on 30 June 2022
the staffs are very aggressive and rude on the phone and they keep putting clients on hold for the smallest inquiries like getting a prescription.
Visited June 2022
Review titled The Wembley Practice
Replied on 26 July 2022
Dear Patient; Thank you for your comment and feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We can work together to review your comment to help us improve our service to you and other patients. Please contact the surgery at nhsnwlccg.wembleypractice@nhs.net or call the surgery at 0208 900 6020 and talk to the manager. We will help you accordingly. Practice Manager
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Review titled Management of the practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2022
1. Online consults switched off after 9am so how are you providing access to your population 2. Staff are in need of customer service training on how to speak to patients. Poor service, think about the elderly and mental health patients 3. There’s no information for those that are not digitally compliant on how to book a routine or urgent appointment. What if you have language barriers 4. Your receptionists divert patients to use 111, this happened when I rang early in the morning with a suspected chest infection. 3.Your still promoting an old covid message from 2021. 5. There’s variation in the level of service you get from the GP’s Please invest in appointing experienced qualified staff in order to deliver good quality care to improve patient outcomes. Start with addressing your access issues with an improvement plan.
Visited June 2022
Review titled The Wembley Practice
Replied on 26 July 2022
Dear Patient; Thank you for your comment and feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We can work together to review your comment to help us improve our service to you and other patients. Please contact the surgery at nhsnwlccg.wembleypractice@nhs.net or call the surgery at 0208 900 6020 and talk to the manager. We really value your feedback. Practice Manager
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Review titled Horible
Rated 1 star out of 5
by Ana maria - Posted on 10 May 2022
I been yesterday for my cervical screening test ,the nurse or doctor whatever was very rut with me ,I didn’t wearing a mask so she start shouting why i don’t use the mask cause here im not in the public .I don’t think is normal to shout like this to the patients ,is she having a bad day that’s not my fault ,then she says is not ok to came inside with the push chair ,next time to leave the baby with sameone ….really .what about if I’m single mom and leave on the street ,??I can’t believe how this people working in nhs ??how is possible to speek and shout like this ????surely this is my last time there ,I will register different gp .I’m very disappointed!!!
Visited May 2022
Review titled The Wembley Practice
Replied on 11 May 2022
Dear Ana Maria, Thank you for providing us with your feedback and letting us know. We apologise that you have not received your care in a friendly and approachable manner. If you'd like, please feel free to send an email to chat@connecthealth.co.uk, with your name, date of birth and address, as well as a brief explanation as to what happened. We will be happy to investigate further into the situation. Many Thanks, Sam