The Saltaire & Windhill Medical P'ship
Windhill Green Medic Prac, 2 Thackley Old Road, Shipley, BD18 1QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Gordon Mitchell - Posted on 15 May 2024
This is a poor practice went for a blood pressure check today HCA said I need to be reviewed by Dr blood pressure high went to reception got told it be back end of June and beginning of August and it wouldn't be at Cliffe avenue surgery it be at windmill iam disabled and have no transport its like Cliffe avenue surgery doesn't exist anymore since they merged with Saltaire I wouldn't care they put me on tablets which has strange side effects as in my stools are bright green and told hca this so iam back to square 1and the attitude is take it or leave it from reception so left it I just stop talking the meds and I just tell my cardiology Dr that my own Dr's have stuck 2 fingers up and iam OK Jack attitude Its other stuff like covid jabs and shingles jab they suppose to get back to me and they never did iam a diabetic and on immune busting drugs which they know and again they couldn't care so what's the point I might as well play Russian roulette with my health All you are at this practice is a number anthoer brick in the wall Theys no point in changing Dr's because they all the same as in how much money they can get from non essential stuff it was a good practice before it merged and its gone down hill ever since and I want to stand up and be counted not treat like I don't exist
Visited May 2024
Review titled The Saltaire & Windhill Medical P'ship
Replied on 16 May 2024
Dear Mr Mitchell, I am so sorry that you have had cause to complain about our services. Please can I ask you to contact the Practice and speak to our Patient Services Manager who will be happy to assist you. Catherine Smith, Business Manager
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Review titled Trust is gone
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I no longer feel confident in trusting the care from this practice. Trying to make contact is a challenge, if you ever try to have an opinion on your care/treatment you are shot down via reception such as today 15th April where a simple question about a message received was met with just a repeat of said message, a lie about a contact attempt and the phone call ended on zero confidence. Needless to say I am now convinced I should be looking for alternatives.
Visited April 2024
Review titled The Saltaire & Windhill Medical P'ship
Replied on 15 April 2024
Dear patient, I am very concerned to receive this feedback. Can I please ask you to contact the Practice and ask to speak to our Patient Services Manager so that we can address your concerns. Catherine Smith Business Manager
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Review titled Am I even in a Queue?
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
Currently stuck on indefinite hold, with no evidence that I am even in a queue. Windhill Green surgery is absolutely awful, if you can register anywhere else. Also terrible reception staff (at least one is outright rude, the others are just bad at being public facing). Please make formal complaints if you have complaints, this service needs to face the music (like I have for the last 30 minutes).
Visited January 2024
Review titled The Saltaire & Windhill Medical P'ship
Replied on 04 January 2024
Dear patient, I am so sorry that you have had cause to complaint about our services. I have just tested our telephone system and whilst there is a delay as we are busy it is working. Please could you try and contact us again and speak to our Patient Services Manager so that we explore and respond to your complaint. Catherine Smith Business Manager
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Review titled Great Practice..a joke
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
2 days 7hrs ,yes seriously on and off phone no reply!! Is the practice still open?? Downward spiral over last 5 years!
Visited December 2023
Review titled The Saltaire & Windhill Medical P'ship
Replied on 03 January 2024
Dear patient, we would very much appreciate you getting in touch with our Patient Services Manager to discuss this matter. I am not sure at what point you were trying to contact us and if this was over the bank holiday. We look forward to hearing from you. Catherine Smith Business Manager
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Review titled Useless
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2023
Called up as I was concerned about my child and it said I was second in the queue n then they put the phone down. This happened twice. So I had to ring 111 which didn’t even call back 😒😒😒
Visited September 2023
Review titled The Saltaire & Windhill Medical P'ship
Replied on 03 January 2024
Dear patient, I do apologise that you have had problems contacting the Practice. We have had some issues with our telephone system and the high volume of calls. Please do contact us and speak to our Patient Services Manager who will be happy to discuss your concerns. Catherine Smith Business Manager
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Review titled Excellent GP practice
Rated 5 stars out of 5
by J Bolton - Posted on 11 November 2022
I've nothing but praise for this practice. They have seen me at short notice when I've needed it, allowed planned appointments when it was more appropriate, and the care has been excellent and considerate. This month, I've received a significant diagnosis - picked up by the GPs, investigated by them through conveniently-timed appointments with the nursing staff, and now managed / treated by a GP colleague with a special interest. Most recently, the reception staff arranged for a doctor to sign a repeat prescription immediately so I could pick up the medications that day - all because I wasn't organised enough to sort it out in good time. V impressed with everyone I've met there - Cliffe Avenue and Windhill.
Visited November 2022
Review titled The Saltaire & Windhill Medical P'ship
Replied on 03 January 2023
Thank you for taking the time to feedback regarding our services. We appreciate your positive comments and these have been shared with the wider Practice team. Catherine Smith, Business Manager
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Review titled Impossible to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2022
No appointments available for two weeks, can't even speak to anyone on the phone. Rubbish service. No response to feedback sent to the surgery. Tried to phone, listened to the recorded message, then told call cannot be connected.
Visited October 2022
Review titled The Saltaire & Windhill Medical P'ship
Replied on 24 October 2022
Dear patient, I am sorry that you have had cause to complain about our services. We are aware that we are very busy as demand for GP appointments is high. Routine appointments are approximately now two weeks in advance but we do endeavour to see urgent cases on the same day. We would urge you to contact us if your issue is urgent and will be happy to help you. If your have sent feedback to the Practice and feel you have not had a response please do contact our Patient Services Manager as soon as possible. This can be by telephone or via our website. Catherine Smith, Business Manager
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Review titled Hit and miss
Rated 3 stars out of 5
by Anonymous - Posted on 15 September 2022
It is hit-and-miss care. In one episode of care, I developed side effects and felt ill after taking a new medication. I rang the Windhill surgery and told the receptionist what happened. I asked her to raise my concern to the doctor who prescribed the drug. Instead, she told me it's my choice not to take the medication. I question her, is this from medical advice? She replied no. I persist in her reaching out to the concerned doctor and making him aware. Even though she moaned on the phone. She eventually sent a message to the doctor. Promptly, received call from caring doctor.
Visited June 2022
Review titled The Saltaire & Windhill Medical P'ship
Replied on 24 October 2022
Dear patient, I am so sorry that you have had cause to complain about our services. I cannot comment about your personal experience but am happy to investigate further if you contact the Practice. Our GPs and reception team work very closely together to offer responsive care to our patients. I will share your experience with them in order to improve our patient communication. Catherine Smith, Business Manager