The Ryan Medical Centre
St. Marys Road, Bamber Bridge, Preston, Lancashire, PR5 6JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception a disgrace
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
I waited in a queue at reception for 10 minutes and I was still only 3rd in line Nearly missed my appointment even though I arrived 10 minutes early. This is not an isolated incident it is a regular occurrence unfortunately. Time things were changed at this practice.
Visited September 2023
Review titled The Ryan Medical Centre
Replied on 25 September 2023
Dear Patient, Thank you for your feedback, I am sorry to hear of the issues you have had while waiting to check in at the reception desk. We can't always guarantee that a patient at the desk will only want to check in. There may be complicated issues that our reception team are dealing with at the desk which may take a while. For this reason we do offer different ways of checking in for your appointment such as: - The patient check in screen - An appointment reminder with a link to check in online - QR code next to the patient check in screen and in reception to scan and check in. If you would like to discuss this further or be shown how to use the other ways of checking in please do contact the management team at the surgery and we will be more than happy to help. Kind Regards, Michael Deputy Practice Manager
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Review titled Caring, supportive and empathetic
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
Menopause has been a real struggle, and I've experienced so many more problems than the 'hot sweats' folk tell you about. I'm still on a journey and haven't quite got the medication right yet, but the doctor listens and is so supportive. Together we have tried different options and when something isn't working, she finds alternatives. I feel my care is personalised to my needs and I am involved with decisions about my health. It would however be helpful if the acute trust could have responded to her advice and guidance request (6 weeks) instead of her having to chase. The Ryan Medical Centre have been our family doctors for 4 generations. My grandparents were looked after by them, then my parents and now me and my family. I wouldn't hesitate to recommend the practice.
Visited August 2023
Review titled The Ryan Medical Centre
Replied on 07 August 2023
Dear patient, Thank you for your feedback. I am pleased to hear that you are getting the help for your ongoing problems and that you are being listened to and supported by the clinician. I will pass your feedback back to all of our team. Kind regards, Michael, Assistant Manager
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 28 July 2023
Thank you for ,once again, helping me with my personal health needs. Had a recent face to face appt with my GP. From my initial telephone call found staff very helpful. Timely appointment, seen promptly at appointment too. Thank you once again.
Visited July 2023
Review titled The Ryan Medical Centre
Replied on 07 August 2023
Dear Patient, Thank you for taking the time to leave such a positive review! I am pleased to hear of your positive appointment and that our staff where very helpful, I will pass your feedback back to all of our staff. Kind regards, Michael, Assistant Manager
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Review titled A team to be proud of!
Rated 4 stars out of 5
by Angela Livingstone - Posted on 31 July 2023
The Doctor was helpful and informative, helping me understand the position and risks to my health. She listened carefully and addressed my concerns on taking long term medication. All the practice staff I encountered were efficient, helpful and patient. Each knew their role and where they fitted into the service. My only problems were in accessing the necessary services of blood tests and 24hr monitor which were unavailable within the practice at the time. This proved time consuming and frustrating causing considerable delay.
Visited July 2023
Review titled The Ryan Medical Centre
Replied on 07 August 2023
Dear Angela, Thank you for your feedback. I am please to hear your appointment was a positive one and our staff had been helpful and patient. We take great pleasure in trying our best for all of our patients. I will pass your feedback back to our staff. I am sorry to hear that you had trouble with the booking of your blood appointment and 24 hour monitor! Unfortunately there is a back log of several week due to current pressures within the NHS. I hope you have managed to get appointments booked for these now. Kind regards Michael Assistant Manager
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Review titled Great Service
Rated 5 stars out of 5
by Wyn Drury - Posted on 20 July 2023
I attended for a follow up appointment to check on the effects of my medication and a general health check. The examination was very thorough. Booking the appointment was easy and everyone I have had contact with within the practice have always very pleasant and helpful.
Visited July 2023
Review titled The Ryan Medical Centre
Replied on 21 July 2023
Thank you for taking the time to share your experience of The Ryan Medical Centre. We are extremely pleased your experience has been a positive one! We take all feedback very seriously and constantly work hard to provide a high quality service. We will feedback to the practice about your positive experience. Thank you
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Review titled Excellent review
Rated 4 stars out of 5
by Norman Booth - Posted on 28 July 2023
My 70th review was conducted by a very competent member of the medical staff she listened to my recent visits to the surgery and Preston hospital then asked revalant questions and gave me advice to improve my wellbeing I left the appointment feeling that it was very worthwhile and relaxed meeting where my input was taken on board and good advice was given
Visited July 2023
Review titled The Ryan Medical Centre
Replied on 28 July 2023
Dear Norman, Thank you for your positive feedback, I am glad to hear that your review was a positive one and that you where given advice to help improve your wellbeing. I will feed this back to our team. Kind regards Michael Assistant Manager
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Review titled Very efficient
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
Very prompt appt timing, the receptionist was very helpful and the practice nurse was very reassuring.
Visited July 2023
Review titled The Ryan Medical Centre
Replied on 27 July 2023
Dear Patient, Thank you for your feedback, We are happy to hear of your positive experience. We will feed this back to our team. Kind regards Michael Assistant Manager
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Review titled Great overall experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I’ve experienced a great service from this practice over the last 2 weeks. The receptionists have been been understanding and gave me what felt like the right options for my situation. The nurse was very nice and and it felt like she was on my side and we were trying to fix it together; a follow up appointment a few days later made me feel like I was getting the best service and had every chance at getting better
Visited July 2023
Review titled The Ryan Medical Centre
Replied on 20 July 2023
Thank you for taking the time to share your experience of The Ryan Medical Centre. We are extremely pleased your experience has been a positive one. We take all feedback very seriously and constantly work hard to improve our services in the best interest of our patients. We will feed this back to our practice team. Thank you
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Review titled Very poor
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2023
The practice looks scruffy and unloved,not a patch on how it was a few years ago. Its like its lost respect for its self.A handful of chairs only available and cant walk in and make an appointment, the staff very inexperienced and show no interest or understanding in people. Power trip springs to mind especially when its comes to masks...most of them dont wear them so why is it awkward that I cant... sometimes get told to wait outside. If it wasnt for health reasons and the fact I have been there over 20yrs ,I truely would move, I have to wait nearly 3 weeks just for a phone call appointment.... could be in a worse state by then!!!!!! Only worth any stars because of the pharmacy girls
Visited February 2023
Review titled The Ryan Medical Centre
Replied on 02 March 2023
Thank you for your feedback. The practice is currently undergoing a refurb which includes de-cluttering the surgery, full face lift of the paintwork and purchases of new equipment, furniture for the surgery. We have taken onboard your comments about the seating and have recently ordered more chairs for each waiting room. We have also recently reviewed our policy on mask wearing in the surgery to make it more clear to patients attending the practice when they may require to wear one. We no longer ask patients to wait outside anymore, we have now opened up the surgery completely so this should not happen again. Please accept my apology if this was recent. If you would like to discuss anything then please do send an email to ryan.medicalcentre@nhs.net and mark for the attention of the management team, this will be forwarded to the correct department and we will be more than happy to contact you. Kind regards RMC
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Reception really efficient and kind got appoint same day the doctor was really understanding did some checks made some calls and sent me to hospital the same day there so lovely got thoroughly checked over and medication and few days later called me to check I was OK there are no words thank you is not enough .
Visited January 2023
Review titled The Ryan Medical Centre
Replied on 03 February 2023
Thank you for taking the time to share your experience of The Ryan Medical Centre. We are extremely pleased your experience has been a positive one. We take all feedback very seriously and constantly work hard to improve our services in the best interest of our patients. We will use your feedback to provide our practice team of the positive impact we are having.