Petersfield Medical Practice
25 Mill Road, Cambridge, Cambridgeshire, CB1 2ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Overall good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2024
With the introduction of the new online system it has been straightforward to contact the gp with our medical problems however it seems the practice doesn’t like to take any initiative. I once had a splinter in my throat and they told me they don’t have the specialist equipment to deal with it and told me to go to A&E, for just a splinter! The urgent treatment centre gp was able to remove it with tweezers in less than two minutes. I contacted them today about a rash on my baby’s cheek and got called to the practice immediately (so far so good) but the doctor took my baby’s temparature and said it was too high and we should go to hospital. They didn’t comment on the rash and repeated the guidance. By this time I was wearing my heavily clothed baby for a while in a sling and they were likely to be overheated a bit but the doctor dismissed it and said they don’t have thermometer suitable for such young babies so his fever might even be higher than what they measured so I need to go to hospital. I came back home, allowed him to cool down for a few minutes and took his temp again with two different types of thermometers and he was perfectly fine (36.6 C) except for the rash on his cheek on which the doctor made no comment at all. Another time it took them almost three weeks to take my husband seriously who then spent a week in the hospital with pneumonia. They are very responsive initially but then do not want to do anytging helpful.
Visited May 2024
Petersfield Medical Practice has not yet replied.
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Review titled Treated me like a real person
Rated 5 stars out of 5
by Jean - Posted on 05 May 2024
I have just joined this practice and for the first time in several years I have a practice which treats me like person and not a problem. Everyone has been efficient and welcoming, with quick feedback on test results, prompt offering of an annual check up and the spring Covid injection. I am sorry others have had negative experiences and really felt I needed to offer and alternative view. Thank you for being so welcoming and caring.
Visited May 2024
Petersfield Medical Practice has not yet replied.
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Rude and curt. Told that I cannot be seen unless I'm having a heart attack. I'm in the last stages of my pregnancy and needed some urgent care. But it seems my child might be in college by the time I can get an appointment here. What's the point of a GP if you can never see a doctor!
Visited April 2024
Review titled Petersfield Medical Practice
Replied on 05 April 2024
I'm truly sorry to hear about your frustrating experience. It's unacceptable to be dismissed when you're seeking urgent care, especially during such a crucial time. Your concerns are entirely valid, and I understand how distressing it must be to feel overlooked in such circumstances. I would recommend reaching out to the practice manager(myself) or seeking alternative medical assistance promptly. Your health and the well-being of your baby are of utmost importance, and you deserve timely and compassionate care. If there's anything I can assist you with or if you need further guidance, please don't hesitate to let me know. Wishing you a swift resolution and the best possible care moving forward. Regards, Hamza Ejaz
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Another great experience from Petersfield Surgery from booking via the accutriage to getting an appointment. Flexible, caring and knowledgeable approach from reception team to GP. Highly recommend.
Visited September 2023
Review titled Petersfield Medical Practice
Replied on 18 September 2023
Thank you for sharing your positive experience with Petersfield Surgery! We're delighted to hear that you had such a great experience from start to finish. Our team takes pride in providing flexible, caring, and knowledgeable care to our patients. Your recommendation means a lot to us, and we're here to continue providing you with the highest level of healthcare. If you ever need assistance or have any questions in the future, don't hesitate to reach out. Your health and well-being are our top priorities. Thank you again for choosing Petersfield Surgery for your healthcare needs! Hamza Ejaz
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Review titled What a wonderful practice!
Rated 5 stars out of 5
by Sarah P - Posted on 16 August 2023
Had my first appointment at Petersfield today. The team there are fantastic, remain astonishingly good humoured, helpful and friendly. NHS at its best. Cannot fault.
Visited August 2023
Review titled Petersfield Medical Practice
Replied on 18 August 2023
Thank you so much for sharing your experience at Petersfield! We're thrilled that your first appointment went so well and that you found the team fantastic, good-humoured, helpful, and friendly. It's heartening to know that the NHS delivers its best through dedicated individuals like those at Petersfield. If you have any more appointments or interactions in the future, we're here to ensure your continued positive experience. Your kind words mean a lot to us!
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Review titled This practice is now shamefully inaccessible!
Rated 1 star out of 5
by V. Tutko - Posted on 02 May 2023
I am a patient at this practice for last 18 years. I did not experience significant problems in early years. Everything started to turn badly about 4-5 years ago - last time I saw a GP face to face after a wasp sting cellulitis infection. I have a long term health condition and should be seen by my GP at least once a year! However, for last few years, well before onset of COVID rules & excuses, I only could arrange repeat prescription medication over the internet or to be seen by a nurse for my annual pre-diabetes & cholesterol check. GPs that I used to see, either retired or left this practice all together and few new ones tat replaced them, well I don't even know their names, that how impersonal this GP practice have became. Unfortunately, I experienced 2 weeks & 3 days ago a very painful prolapsed thrombotic condition that did not get better. I called surgery for appointment on Thursday April 20th and I was told to call next day morning for an appointment. I asked if anyone can call me back later or on Friday. I made a call, as advised, at 8:30 morning Friday 21st to a message of busy line....you are in a queue, so I hang up with hope that my request to get a call later will be fulfilled. Sadly, it wasn't and I continued to self-treat & medicate my painful health problem for another week. By Friday 28th April my problem clearly broke open and I urgently called GP practice to a very uncooperative & dismissive receptionist. There was no attempt for her to listen to me in detail, her rebuke was purely squared at me for waiting for too long to call and now it is too late, as there were no appointments available. I asked for next day appointment, was rebuffed again that it is Saturday, asked for Monday appointment, was reminded by her that it is a Bank Holiday and recommended to go to A&E instead! I asked about appointment for Tuesday and she said that I have to call on Tuesday morning to get my appointment arranged. Only after that I lost my temper, knowing that constantly telling patient to call another day in the morning for arranging an appointment is illegal since April 1st 2023 while clearly being upset about my acute painful health problem getting worst. She could suddenly book me with a nurse for 16:25 on Friday. I should not loose my temper and scream in order to be seen with painful bleeding condition! However, nurse didn't know why is she seeing me and then did not take a look at my health problem/bleeding prolapsed open wound, as she couldn't do anything about it (I have to be seen by a GP instead). She kindly arranged appointment with GP for Tuesday May 2nd at 10:15 (without telling me to call in the morning for an appointment). Today, Tuesday May 2nd, my prolapsed thrombotic problem is now badly infected, looking more like infected prolapsed fistula! My husband is driving from work to take me back to A&E - from this point my specific health problem might easily turn into dangerous sepsis (1 week and 5 days from initial phone contact)!
Visited April 2023
Review titled Petersfield Medical Practice
Replied on 19 May 2023
Please accept our sincerest apologies for the inconvenience and distress you have experienced. We take patient feedback seriously and are committed to addressing your concerns promptly. We understand that you have been a patient at our practice for the past 18 years, and we acknowledge the changes you have observed over the last few years. We apologize for the impersonal nature of your recent interactions and the lack of continuity in seeing familiar GPs. It is important to us that our patients feel heard and receive personalized care, and we apologize for any frustration caused by these circumstances. Regarding the specific incident with your prolapsed thrombotic condition, we deeply regret the delays and miscommunication that occurred. It is clear that there were gaps in our appointment scheduling and communication processes, and we are taking immediate steps to rectify these issues to prevent similar situations in the future. Your description of the uncooperative and dismissive attitude of our receptionist is concerning, and we sincerely apologize for her behavior. We have addressed this matter with the receptionist involved, emphasizing the importance of empathy, active listening, and respectful communication. We are committed to ensuring that all staff members adhere to the highest standards of professionalism and patient care. Additionally, we apologize for the lack of appropriate medical attention during your initial appointment with the nurse. It is regrettable that she was unable to provide the necessary examination and treatment for your condition. We have discussed this incident with the nurse involved and reinforced the importance of recognizing when a patient requires the attention of a GP. We understand that the delays in obtaining a timely appointment have caused significant distress and may have worsened your health condition. We strive to provide prompt and effective care to all our patients. Your health and well-being are our top priorities, and we deeply regret any harm caused by the delays in addressing your concerns. In order to address your concerns comprehensively and prevent similar issues from occurring in the future, we would like to invite you to meet with our practice manager. During this meeting, we can discuss your experience in detail, review our current processes, and work together to identify areas for improvement. Please let us know a suitable date and time, and we will make the necessary arrangements. We value your continued trust in our practice, and we are committed to regaining your confidence by taking the necessary steps to improve our services. We look forward to the opportunity to meet with you and address your concerns directly. Hamza Ejaz Practice Manager
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Review titled Can't fault it
Rated 4 stars out of 5
by M Haig - Posted on 05 May 2023
I can't understand all the negative reviews of this surgery. My experiences with every doctor, nurse and midwife I've seen here in the past 5 years (including during covid) have been faultless. The doctors are professional, empathetic and unflappable despite their huge workload. I've never struggled to get an appointment - usually same day, provided you call first thing or at 1pm. Some of the receptionists could do with extra training but for everything else I really can't complain.
Visited January 2023
Review titled Petersfield Medical Practice
Replied on 19 May 2023
Thank you for taking the time to share your positive experiences with our surgery. We greatly appreciate your kind words and are glad to hear that you have consistently received excellent care from our doctors, nurses, and midwives over the past five years, even during the challenging times of the COVID-19 pandemic. We are proud of our team's dedication to professionalism, empathy, and maintaining composure in the face of a heavy workload. It is our utmost priority to provide compassionate and high-quality care to all our patients, and it brings us joy to know that we have met your expectations in this regard. We are pleased that you have found it relatively easy to schedule appointments, often on the same day, by calling early in the morning or at 1 pm. We continuously strive to optimize our appointment availability and ensure that our patients receive timely care when they need it most. While we appreciate your positive feedback about our medical professionals, we take note of your suggestion regarding additional training for some of our receptionists. We are committed to ongoing training and development to enhance the skills and customer service provided by our entire team, including our front desk staff. Your support and understanding are invaluable to us. If you have any further feedback or suggestions to help us improve our services, please do not hesitate to share them with us. We are always eager to listen and continuously enhance the care we provide to our patients. Thank you once again for your kind words and for placing your trust in our practice. We are grateful for your continued support and look forward to serving you with the same level of excellence in the future. Hamza Ejaz Practice Manager
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Review titled Terrible, I am in tears!!
Rated 1 star out of 5
by Harold Hill - Posted on 28 October 2022
They cancelled my appointment, a phone appointment even. Then started giving me a runaround for booking the next one. I would have appreciated if they had booked me on the next days appointment because I told them I am in pain in my hand joint yet I am a carer so I cannot work with the pain. Instead, I have to call every morning to be told by an automated machine the appointments are gone everyday. Out of hours service says I have to go through the GP to carry out an investigation, they cannot help. And the receptionist just talks over you on the phone. What am I supposed to do! How long can one live like this???
Visited October 2022
Review titled Petersfield Medical Practice
Replied on 19 May 2023
I am truly sorry to hear about the difficulties you have encountered in trying to schedule a phone appointment and the subsequent challenges in booking a follow-up appointment. I apologize for any inconvenience and frustration this has caused you, particularly given your pain and the impact it has on your ability to work as a carer. Cancelling your appointment, especially when you are experiencing pain, is not the level of care we strive to provide. I understand your disappointment and frustration in not being able to secure a timely appointment for your needs. It is essential for us to ensure that patients receive the necessary care and support, especially when they are in pain. The automated system that informs you about the availability of appointments every morning seems to have contributed to the frustration you are experiencing. We are actively working to address this issue and improve the accessibility of our appointment scheduling process. I am sorry to hear that the out-of-hours service was unable to assist you directly and referred you back to the GP for further investigation. We will review our communication and coordination processes with the out-of-hours service to ensure a smoother and more supportive experience for our patients. Furthermore, the receptionist speaking over you during phone calls is not in line with our standards of communication and patient care. We will provide additional training and support to our reception staff to ensure that they actively listen to patients and respond in a respectful and helpful manner. I truly understand the urgency and frustration you are feeling, and I want to assure you that we take your concerns seriously. Please allow us the opportunity to rectify this situation. I kindly request that you provide us with your contact information so that I can personally assist you in scheduling an appointment and addressing your immediate needs. Once again, I apologize for the distress caused, and I appreciate your patience as we work to resolve this matter. Your well-being and comfort are important to us, and we will make every effort to ensure that you receive the care and support you require. Please do not hesitate to reach out to me directly with your contact information or any additional concerns you may have. I am committed to addressing this situation promptly and finding a suitable solution. Thank you for bringing this matter to our attention. We value you as a patient and are dedicated to providing you with the care and support you need. Hamza Ejaz Practice Manager
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Review titled Caring, responsive and very efficient
Rated 5 stars out of 5
by DEBORAH ALLEN - Posted on 27 June 2022
I received a phone appointment with a GP at the practice. I am fortunate not to need regular medical consultation but had a niggling concern I needed advice on and wished to resolve. The GP I spoke to listened well, captured the details of my symptoms and followed up immediately with referrals. I managed to get an X-ray appointment the following day, then an in-person appointment with blood tests the day after that. At every stage from arrival at the practice, I felt I was dealt with calmly and professionally. I can only thank the whole team at Petersfield for dealing with my case so efficiently.
Visited June 2022
Review titled Petersfield Medical Practice
Replied on 19 May 2023
Thank you so much for taking the time to share your positive experience at our practice. We are delighted to hear that your recent phone appointment with one of our GPs was productive and that you felt well taken care of throughout the entire process. We greatly value your feedback and appreciate your kind words about our team. It is our utmost priority to provide compassionate and efficient care to all our patients, and we are thrilled that we were able to address your concerns promptly. We are glad that the GP listened attentively, documented your symptoms accurately, and followed up promptly with the necessary referrals. It is essential to us that our patients feel heard and receive the appropriate care in a timely manner. We are also pleased to hear that you were able to secure an X-ray appointment and an in-person appointment with blood tests quickly. Providing convenient access to diagnostic tests and follow-up care is crucial, and we are committed to facilitating these services efficiently. Your appreciation for the calm and professional approach of our team members warms our hearts. We continuously strive to create a welcoming and supportive environment for all our patients, ensuring that their healthcare journey is as smooth and comfortable as possible. Your positive feedback motivates us to maintain our high standards and constantly improve our services. We are grateful to have been able to assist you and address your health concerns effectively. If you have any further feedback or suggestions, please do not hesitate to let us know. We are always looking for ways to enhance our patient experience and provide even better care. Once again, thank you for your kind words. We are honored to have been able to help you, and we remain dedicated to being your trusted healthcare provider.
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Review titled Super experience
Rated 5 stars out of 5
by Anne Dixon - Posted on 10 June 2022
Phoned at 08.00. Reply within 5 mins. Appointment at 10.15. Lovely receptionist who was so helpful, as always. The doctor was so kind and sorted my problem with prescription following a very thorough examination including taking a swab. This morning I received follow-up call asking how I was and giving test result. This is the sort of service my husband and I always receive from Petersfield. I recently was diagnosed with cancer and received the most amazing care from everyone at the surgery.We feel so fortunate to have this level of service.
Visited June 2022
Review titled Petersfield Medical Practice
Replied on 19 May 2023
Thank you for sharing your heartfelt appreciation for the service you received at our practice. We are truly humbled by your kind words and are honoured to have been able to provide you and your husband with the care and support you need. It is fantastic to hear that your recent experience was marked by efficiency and responsiveness. We strive to prioritize our patients' needs and ensure that they are seen as quickly as possible. We are delighted that you received a timely appointment and that our receptionist was helpful and accommodating, as they always aim to be. We are pleased that the doctor provided thorough care and took the time to examine you comprehensively, including taking a swab, to ensure an accurate diagnosis and appropriate treatment. Their kindness and dedication to addressing your concerns are at the core of our commitment to patient care. We are also grateful that you received a follow-up call to check on your well-being and provide your test results. Continuity of care and ongoing support are vital, especially in situations like yours. Our team strives to maintain open lines of communication and ensure that you receive the necessary information and follow-up care. We deeply appreciate your trust and confidence in our services, especially during such a challenging time as your cancer diagnosis. Our entire team is committed to providing compassionate and exceptional care to all our patients, and we are grateful to have been able to support you and your husband. If there is anything further we can do to assist you or if you have any other feedback to share, please do not hesitate to reach out. Your feedback helps us continually improve and ensure that we meet the needs of our patients. Once again, thank you for your kind words and for entrusting us with your care. We are privileged to serve you and remain dedicated to providing the highest level of service possible.