The Jacey Practice (Solihull Healthcare Partnership)
93 Northbrook Road, Shirley, Solihull, B90 3LXContact details and opening times
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Reviews
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Review titled Unfit ,hospital re-admission likley
Rated 1 star out of 5
by meds refused - Posted on 03 January 2024
Today 3 jan is second day of asking for heartlands discharge meds to be extended as per discussion in heartlands prior to discharge. After a one and a half hour wait at surgery told can’t do, need an appt, but no appts. Spoke back with heartlands, told tablets given were to carry over from discharge 30 Dec to 2 jan when surgeries reopen, g.p will then extend. Relayed to reception ( phone and in person over 2 days) , showed no interest, locum on site not even contacted to discuss. Sent away with final answer - no meds, no appts, please leave we’re closing. So here’s a big question of accountability for the attitude of Shp , if all medical staff are aware ceasing medication or not extending medication when needed leads to, for example , antibiotic immunity and worsening of problems, then does the nhs not agree that such refusal to issue med extension as discussed on heartlands discharge is on a parr with a patient not completing the course ? By refusing to contact heartlands to resolve / seek guidance / ask - can they process the meds extension need, is as good as putting a patient on a waiting list for readmission where they will go back on the same unfit merry-go-round on a 2nd discharge? I am empathic to ratio of g.p to patients , yet it’s amazing how there’s always a space for a review appt when reviews were of no importance in lockdown, how convenient was that then. So maybe nurses could be better deployed processing prescription needs and putting ownership of booking reviews with patients. Failing that, add new phone and surgery messages along these lines - we have no appts, if you require a hearse choose option “ #tag too late “. In summery medication refused.
Visited January 2024
Review titled The Jacey Practice (Solihull Healthcare Partnership)
Replied on 21 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback and comments. We are sincerely sorry to hear that you were not happy with the service you received regarding your medication. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Thank you .
Rated 4 stars out of 5
by Lesley Davis - Posted on 18 July 2023
Today I visited the surgery with a query and a request for a appointment. The receptionist was very helpful and and dealt with my problems with concern Thank you ..
Visited July 2023
Review titled The Jacey Practice (Solihull Healthcare Partnership)
Replied on 21 February 2024
Dear Lesley, Thank you for taking the time to give us your feedback and for your kind comments following your experience. We are always interested in hearing from and listening to our patients, and we will ensure your positive feedback is passed on to the team. Please stay in touch using our ‘Have Your Say’ page on our web site with any further feedback - www.solihullhealthcarepartnership.nhs.uk Kind regards, Patient Experiences Team Solihull Healthcare Partnership
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Review titled Cannot get an appintment
Rated 1 star out of 5
by Marie - Posted on 28 April 2023
Called 160 times between 08:30 and 09:00 to be constantly told they had very high call volumes and couldn’t contact me to the queue. Guess I’ll have to call 111 then.
Visited April 2023
Review titled The Jacey Practice (Solihull Healthcare Partnership)
Replied on 03 May 2023
Dear Marie, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experiences Team Solihull Healthcare Partnership
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2022
Ironically this website asks you to provide the date you visited this surgery, but that's the issue. You cannot actually get an appointment to see a GP there! Three days of wasted calls and am still no closer to being able to access a doctor. I guess Solihull Health Partnership are either happy to not deal with their patients or prefer for them to fill the waiting rooms of Accident &Emergency. Ever since Jacey Practice joined the Solihull Health Partnership the service has been completely hopeless. If you are in Solihull at this point I would recommend you try any other surgery before these.
Visited September 2022
Review titled The Jacey Practice (Solihull Healthcare Partnership)
Replied on 22 December 2022
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Services Team Solihull Healthcare Partnership
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Review titled Excellent Care From The Jacey Practice
Rated 5 stars out of 5
by Margaret Dalton - Posted on 30 July 2022
I am so grateful to all the Doctors I have either seen or spoken to over the phone at the Jacey practice for their expertise and excellent care, can’t thank them enough for helping me with my ongoing health issues. They must be so busy post covid, not forgetting the care Navigator's, so pleased I am registered with this Practice.
Visited July 2022
Review titled The Jacey Practice (Solihull Healthcare Partnership)
Replied on 13 August 2022
Dear Margaret, Thank you for taking the time to give us your feedback and for your kind comments following your experience. We are delighted to hear that your experiences at The Jacey Practice surgery site were positive. We are always interested in hearing from and listening to our patients, and will ensure your feedback is passed on to the team. Please stay in touch using our ‘Have Your Say’ page on our web site with any further feedback - www.solihullhealthcarepartnership.nhs.uk Kind regards, Patient Services Team Solihull Healthcare Partnership